Top Customer Support Outsourcing in South America

US businesses are increasingly outsourcing customer support to South America to access skilled multilingual talent, leverage cultural similarities, and reduce costs. This region offers several key advantages:

• Multilingual Agents: Fluent in English, Spanish, and Portuguese to support diverse customer bases.
• Cultural Affinity: Shared backgrounds facilitate better communication with US Hispanic populations.
• Favorable Time Zones: Closely aligned with the US for seamless support coverage.
• Cost Savings: Significantly lower operational costs compared to in-house support teams.

Here are the top customer support outsourcing companies in South America:

Company	Services	Industries	Languages	Time Zones	Cost
BrazilDesk	Customer service, technical support, back-office	Various	English, Portuguese, Spanish	Similar to US	Cost-effective
CallCenterMX	Multilingual support, sales, technical support	E-commerce, retail, technology, finance	English, Spanish, Portuguese	Aligned with US	Competitive
Teleperformance Colombia	Customer care, technical support, back-office	Diverse	Spanish, English, Portuguese	Convenient for US	Scalable, cost-effective
ActionCall	Customer service, sales, lead generation	Various sectors	English, Spanish, Portuguese	Compatible with US	Affordable
Call Center Guys	Customer service, sales, consulting	E-commerce, retail, technology, telecom, finance	English, Spanish, Portuguese	Aligned with US	Cost-efficient workforce

By partnering with these South American outsourcing companies, US businesses can enhance customer experience while optimizing costs.

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Advantages of Outsourcing Customer Support to South America

Cost Savings

Outsourcing customer support to South America can significantly reduce costs for US businesses. Labor costs in South American countries are generally lower, allowing access to skilled talent at more affordable rates. This can lead to substantial savings on operational expenses.

Multilingual Talent

South America offers a large pool of multilingual agents fluent in languages like English, Spanish, and Portuguese. This linguistic diversity enables businesses to provide seamless support to diverse customer bases, improving the overall customer experience.

Cultural Understanding

Many South American agents share cultural similarities with US Hispanic populations. This cultural understanding facilitates better communication, empathy, and rapport-building, leading to higher customer satisfaction.

Convenient Time Zones

South American time zones are closely aligned with those in the US, allowing for seamless support coverage during regular business hours. This eliminates challenges associated with significant time zone differences, ensuring efficient real-time collaboration and communication.

Skilled Workforce

South American countries have invested in education and workforce development, resulting in a skilled and tech-savvy talent pool. This skilled workforce is well-equipped to handle complex customer inquiries and provide high-quality support services.

Advantage	Description
Cost Savings	Lower labor costs in South America allow access to skilled talent at more affordable rates, reducing operational expenses.
Multilingual Talent	Agents fluent in English, Spanish, and Portuguese can support diverse customer bases.
Cultural Understanding	Cultural similarities with US Hispanic populations facilitate better communication and rapport.
Convenient Time Zones	Closely aligned time zones enable seamless support coverage during regular business hours.
Skilled Workforce	Investments in education and workforce development have created a skilled and tech-savvy talent pool.

By leveraging these advantages, US businesses can optimize their customer support operations, improve customer satisfaction, and gain a competitive edge in their respective industries.

1. BrazilDesk

Services Offered

BrazilDesk provides the following customer support services:

• Live chat support
• Email support
• Phone support
• Technical support (Levels 1 and 2)
• Back-office tasks
• Customer experience (CX) support
• Support for SaaS companies

Industries Served

BrazilDesk caters to various industries, including:

• SaaS companies
• E-commerce platforms
• Travel and hospitality
• Healthcare
• Online application platforms

Language Capabilities

Language	Supported
Portuguese	✓
Spanish	✓
English	✓

Time Zone Compatibility

BrazilDesk's location in Brazil allows for close alignment with U.S. time zones, enabling real-time support during regular business hours.

Cost Efficiency

By operating in Brazil, BrazilDesk can offer cost-effective English support solutions without compromising quality. This helps businesses optimize their customer support expenditure while delivering excellent service.

2. CallCenterMX

Services Offered

• Inbound and outbound call center services
• Customer service and technical support
• Support in multiple languages, including English, Spanish, and others
• Omnichannel support (phone, email, chat, social media)
• Back-office operations and data entry

Industries Served

CallCenterMX provides services to various industries, such as:

• Retail and e-commerce
• Travel and hospitality
• Financial services
• Healthcare
• Technology and telecommunications

Language Capabilities

Language	Supported
English	✓
Spanish	✓
Portuguese	✓
French	✓

Time Zone Compatibility

With operations based in Mexico, CallCenterMX is well-positioned to offer seamless support to U.S. businesses. The proximity and shared time zones enable real-time communication and collaboration, ensuring efficient customer service.

Cost Efficiency

By operating in Mexico, CallCenterMX can offer cost-effective customer support solutions without compromising quality. This allows U.S. businesses to optimize their customer service expenditure while delivering excellent experiences.

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3. Teleperformance Colombia

Services Offered

Teleperformance Colombia provides the following services:

• Contact center outsourcing
• Back-office operations
• Contact center software development and implementation
• Customer service (inbound and outbound calls)
• Technical support
• Sales and cross-selling
• Collections
• Data entry and processing

Industries Served

Teleperformance Colombia caters to various industries, including:

Industry	Supported
Telecommunications	✓
Aeronautics, tourism, and transportation	✓
Retail	✓
Healthcare and social services	✓

Language Capabilities

Language	Supported
English	✓
Spanish	✓
Portuguese	✓
French	✓
And others	✓

Teleperformance Colombia's agents can handle calls originating from various countries, such as:

• U.S.
• Venezuela
• Chile
• Ecuador
• Peru
• Panama
• Mexico
• Argentina
• Spain
• Aruba
• Curaçao
• Brazil
• Dominican Republic
• Costa Rica

Time Zone Compatibility

Teleperformance Colombia's operations are based in Colombia, which aligns well with U.S. time zones. This enables real-time communication and collaboration, ensuring efficient customer service.

Cost Efficiency

By operating in Colombia, Teleperformance Colombia can offer cost-effective customer support solutions to U.S. businesses without compromising quality. This allows companies to optimize their customer service expenditure while delivering excellent experiences.

4. ActionCall

Services Offered

ActionCall provides the following customer support services:

• Contact center outsourcing
• Omnichannel support (voice, email, chat, social media)
• Technical support
• Sales and lead generation
• Back-office operations

Industries Served

Industry	Supported
Technology	✓
Telecommunications	✓
Retail	✓
Financial Services	✓
Healthcare	✓

Language Capabilities

Language	Supported
English	✓
Spanish	✓
Portuguese	✓

ActionCall's agents can handle customer interactions from various countries, including the United States, Canada, and across Latin America.

Time Zone Compatibility

ActionCall operates contact centers in multiple South American countries, such as Argentina, Colombia, and Peru. This strategic location allows them to provide customer support services aligned with U.S. time zones, ensuring seamless real-time communication and collaboration.

Cost Efficiency

By operating in South America, ActionCall can offer competitive pricing for their customer support solutions. This allows U.S. businesses to optimize their customer service expenditure while maintaining high-quality standards.

5. Call Center Guys

Services Offered

• Customer service outsourcing
• Support across multiple channels (phone, email, chat, social media)
• Sales and marketing assistance
• Consulting to improve customer experience

Industries Served

Industry	Supported
E-commerce	✓
Retail	✓
Technology	✓
Telecommunications	✓
Financial Services	✓

Language Capabilities

Language	Supported
English	✓
Spanish	✓
Portuguese	✓

Call Center Guys provides multilingual customer support, enabling smooth communication with customers across the Americas.

Time Zone Compatibility

Based in Toronto, Canada, Call Center Guys can effectively support U.S. businesses across multiple time zones, ensuring real-time customer service availability.

Cost Efficiency

By utilizing a distributed workforce model, Call Center Guys offers competitive pricing for their customer support solutions. This allows U.S. businesses to optimize their customer service expenditure while maintaining high standards.

Comparing Top Customer Support Outsourcing Companies

The following table provides a side-by-side comparison of the top customer support outsourcing companies in South America:

Company	Services Offered	Industries Served	Language Capabilities	Time Zone Compatibility	Cost Efficiency
BrazilDesk	Customer service, technical support, back-office operations, digital marketing	Various industries	English, Portuguese, Spanish	Similar time zones to US	Cost-effective solutions
CallCenterMX	Multilingual customer support, sales, technical support	E-commerce, retail, technology, finance	English, Spanish, Portuguese	Aligned with US time zones	Competitive pricing
Teleperformance Colombia	Customer care, technical support, debt collection, social media management, back-office	Diverse industries	Spanish, English, Portuguese	Convenient for US businesses	Scalable and cost-effective
ActionCall	Customer service, sales, lead generation, appointment setting	Various sectors	English, Spanish, Portuguese	Compatible time zones	Affordable pricing models
Call Center Guys	Customer service, support across channels, sales, consulting	E-commerce, retail, technology, telecom, finance	English, Spanish, Portuguese	Aligned with US time zones	Cost-efficient distributed workforce

Each company offers a unique set of services, industry expertise, and language capabilities. Here's a brief overview of each company:

BrazilDesk: Offers a comprehensive range of services, including customer service, technical support, back-office operations, and digital marketing. Their multilingual workforce is proficient in English, Portuguese, and Spanish, making them a great option for US businesses.

CallCenterMX: Specializes in multilingual customer support, sales, and technical support, catering to industries like e-commerce, retail, technology, and finance. Their competitive pricing and time zone alignment with the US make them an attractive option.

Teleperformance Colombia: A global leader in customer experience management, offering a wide array of services, including customer care, technical support, debt collection, social media management, and back-office solutions. Their scalable and cost-effective solutions, combined with language capabilities in Spanish, English, and Portuguese, make them a strong contender.

ActionCall: Provides customer service, sales, lead generation, and appointment setting services across various sectors. Their language capabilities in English, Spanish, and Portuguese, combined with compatible time zones and affordable pricing models, make them a viable choice.

Call Center Guys: Offers customer service, support across multiple channels, sales assistance, and consulting services to improve customer experience. Their distributed workforce model enables cost-efficient solutions for industries like e-commerce, retail, technology, telecommunications, and financial services, while ensuring time zone compatibility with the US.

By comparing these top customer support outsourcing companies in South America, US businesses can make informed decisions about which partner best fits their needs.

Final Thoughts

Outsourcing customer support to South America can be a great decision for US businesses. The region offers a skilled workforce, cultural similarities, and cost-effective solutions, making it an attractive destination for outsourcing. The time zone alignment also enables efficient real-time collaboration and communication.

Choosing the Right Partner

When selecting an outsourcing partner, it's crucial to evaluate your business needs, industry, language requirements, and budget. Researching and comparing the top companies can help you make an informed decision and ensure a successful outsourcing experience.

Here are some key points to consider:

Company	Services	Industries	Language Capabilities	Time Zone Compatibility	Cost Efficiency
BrazilDesk	Customer service, technical support, back-office operations, digital marketing	Various industries	English, Portuguese, Spanish	Similar time zones to US	Cost-effective solutions
CallCenterMX	Multilingual customer support, sales, technical support	E-commerce, retail, technology, finance	English, Spanish, Portuguese	Aligned with US time zones	Competitive pricing
Teleperformance Colombia	Customer care, technical support, debt collection, social media management, back-office	Diverse industries	Spanish, English, Portuguese	Convenient for US businesses	Scalable and cost-effective
ActionCall	Customer service, sales, lead generation, appointment setting	Various sectors	English, Spanish, Portuguese	Compatible time zones	Affordable pricing models
Call Center Guys	Customer service, support across channels, sales assistance, consulting	E-commerce, retail, technology, telecom, finance	English, Spanish, Portuguese	Aligned with US time zones	Cost-efficient distributed workforce

By partnering with the right customer support outsourcing company in South America, you can deliver exceptional customer experiences while optimizing operational costs and leveraging the region's strategic advantages.

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