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Rocket Matter Review: Examining Cloud-Based Efficiency for Legal Firms

Written by Santiago Poli on Jan 14, 2024

Legal firms likely agree that managing cases and billing can be complex and time-consuming.

A cloud-based solution like Rocket Matter promises to dramatically improve efficiency for legal firms through features like streamlined case management, secure collaboration tools, and automated billing.

This review will examine Rocket Matter's capabilities for legal firms, analyze pricing and ROI, compare to competitors like Clio, and provide recommendations for firms considering this software.

Rocket Matter is a cloud-based legal practice management software designed to help law firms streamline operations, reduce costs, and enhance efficiency. As a SaaS platform, Rocket Matter eliminates the need for on-premise servers and internal IT infrastructure, allowing firms to focus resources on serving clients.

Exploring the Features of Rocket Matter

Rocket Matter provides an extensive suite of features to manage key aspects of a law practice:

  • Client Portal: The Rocket Matter client portal enables collaboration through a centralized platform where clients can access documents, track case progress, and facilitate communication. This enhances transparency while reducing administrative tasks for lawyers.

  • Billing & Invoicing: Automated hourly and flat fee billing options are available. Rocket Matter integrates with payment processors to enable online payments. Rules-based pricing, pre-bills, and convenient payment plans can be configured.

  • Calendaring: Outlook integration allows lawyers to manage appointments, deadlines, and tasks in one place. Court rules on dates and deadlines are accounted for automatically.

  • Document Management: Centralized document storage with customizable folders and permissions helps firms organize information for improved productivity.

Rocket Matter's cloud-based legal practice management system offers multiple advantages:

  • Cost Savings: Cloud deployment reduces infrastructure and IT costs substantially compared to traditional on-premise solutions. Automatic updates also mitigate long-term maintenance expenses.

  • Improved Collaboration: Smooth information sharing between lawyers, clients, referral partners and staff via centralized access. Document dashboards and notifications enable real-time collaboration.

  • Enhanced Mobility: The web-based platform allows access from any device, anywhere. Lawyers can work remotely while still accessing full case information.

  • Increased Security: Rocket Matter uses enterprise-grade security protocols for data encryption, access controls and authentication. Regular audits and backups further protect sensitive client information.

With robust features and advantages like these, Rocket Matter empowers legal firms to derive greater efficiency from streamlined cloud-based practice management.

Rocket Matter provides robust legal case management capabilities through features like its dashboard, calendars, tasks, documents, time tracking, and more. Lawyers can efficiently organize case details, deadlines, activities, and documents in one centralized location. Some key highlights include:

  • Customizable dashboards to track key case metrics and details
  • Calendars and tasks to manage deadlines, appointments, and case activities
  • Document management with version control and permissions
  • Time tracking connected to cases and activities
  • Custom fields and tags to organize and segment case data

With these tools, legal teams can effectively manage their caseloads for improved oversight and productivity. The systematization helps reduce the chaos of shuffling between spreadsheets, folders, and paper files.

Rocket Matter facilitates accurate legal billing in alignment with case activities tracked within the platform. Key features include:

  • Flexible hourly, flat fee, and contingency billing
  • Automated pre-bills to review before finalizing invoices
  • Rules-based discounts and write-offs
  • Integrated payment processing
  • Financial reporting on realization rates, aged receivables, trust balances, and more

These functionalities streamline the billing process, reduce errors, provide transparency to clients, and give firms better financial insight. Tracking case work and expenses within Rocket Matter creates efficiency by directly connecting time invested to invoices sent.

Timekeeping and Expense Tracking

Accurate time and expense tracking is critical for legal firms to correctly bill clients while also understanding their own profitability. Rocket Matter provides:

  • Granular time entry connected to cases, projects, and tasks
  • Easy timers for tracking time as it happens
  • Mileage, expense, and cost tracking with automatic markups
  • Detailed time and expense reports

These features lead to precise client billing while giving visibility into where a firm's resources are being allocated. Setting up rules and permissions ensures time is logged consistently across all lawyers and staff.

Document Management and Secure Collaboration

Rocket Matter facilitates secure collaboration through its cloud-based document management capabilities. Firms can:

  • Store documents organized by case, project, client
  • Control internal and external access
  • Enable document versioning
  • Integrate with cloud storage like Dropbox, Box, Google Drive
  • Annotate files and share comments

Centralizing documents with managed permissions allows firms to securely collaborate with clients and legal teams. This reduces the friction of tracking down files stored across individual devices and email inboxes.

Rocket Matter Pricing: Understanding the Investment

Comparing Rocket Matter Pricing Plans

Rocket Matter offers three pricing plans - Basic, Pro, and Enterprise. The Basic plan starts at $65 per user/month and includes core features like time tracking, billing, calendaring, and more.

The Pro plan starts at $100 per user/month and adds premium features like custom reporting, profitability analysis, and integration with apps like QuickBooks. This plan works well for small to mid-sized firms.

For larger firms, the Enterprise pricing plan offers customized solutions and pricing based on the firm's needs. Key capabilities include matter-centric databases, enhanced security controls, and dedicated support. Firms should contact Rocket Matter to discuss Enterprise pricing.

When evaluating the plans, firms should consider number of users, desired features, and room for growth. Larger firms may benefit more from Enterprise pricing.

Analyzing the Return on Investment

The return on investment (ROI) when implementing Rocket Matter depends on the firm size and how much efficiency is gained. Key benefits driving ROI include:

  • Time savings from automatic time tracking and billing
  • Increased collections through timely invoices
  • Enhanced productivity by centralizing matter data
  • Reduced overhead by optimizing staff time

According to Rocket Matter, the average firm saves over $20,000 annually after implementation. With pricing starting at $65 per user/month on the Basic plan, the platform can offer strong ROI especially for growing firms.

Additional Costs and Considerations

When budgeting for Rocket Matter, firms should consider any integration or customization costs not included in the standard pricing. Professional Services start at $125 per hour for advanced configuration or data migration. Firms should also budget for employee training and allot time for proper implementation.

Ongoing costs depend largely on the number of users. Firms must purchase a license for each user, so costs scale directly with headcount growth. Support fees also apply for the Enterprise plan.

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Rocket Matter vs. Clio: A Comparative Analysis

Feature Comparison: Rocket Matter vs. Clio

Rocket Matter and Clio have similar core features for legal practice management, but some key differences exist:

  • Billing and Invoicing: Both provide robust tools for time tracking, automated invoicing, payment processing, and trust accounting. Rocket Matter has more flexible invoice customization while Clio offers payment plans.

  • Document Management: Rocket Matter and Clio enable central storage and organization of case files. Clio has integrated e-signature capabilities while Rocket Matter focuses more on integration with other e-signature services.

  • Calendaring: Each system provides calendaring for events, deadlines, hearings and more. Rocket Matter includes visual calendars while Clio has more advanced task management.

  • Reporting: Both have real-time reports on time tracking, billing, collections etc. Rocket Matter provides better high-level financial reporting while Clio has more operational reports.

  • Mobile Apps: Rocket Matter and Clio offer full-featured iOS and Android apps. Clio's mobile experience is more refined while Rocket Matter allows offline access.

User Experience and Interface

Rocket Matter has a more modern, visually appealing interface while Clio's UI is more text-heavy. Clio's interface caters better to data entry tasks while Rocket Matter focuses more on analysis. Overall, Rocket Matter offers better integration between modules while Clio provides more custom controls and settings.

Client Portal Showdown: Rocket Matter vs. Clio

Both Rocket Matter and Clio provide client portals for secure document sharing and collaboration.

Key differences:

  • Rocket Matter portals offer visual calendars, a shared library, and are easier for clients to navigate.

  • Clio provides more self-service options for payments, tracking demands, and messaging legal teams.

  • Rocket Matter integrates portal data directly into the legal team interface while Clio's separation requires some duplication.

Support and Training Resources

Rocket Matter offers multi-channel 24/7 customer support and an extensive knowledge base. Clio provides email support during business hours, a help center, and community forums.

For training, Rocket Matter has a library of videos and guides while Clio offers a range of live and on-demand training options - both robust offerings overall.

In summary, while the systems share core capabilities, Rocket Matter excels in financial analysis and client portals while Clio leads in process automation and mobile experience. Firms should weigh their specific priorities and use cases when deciding between the two.

Pros and Cons of Alternative Solutions

As a legal services provider, it's important to carefully evaluate all options when choosing a legal firm management solution. Here are some pros and cons to consider when comparing Rocket Matter to alternatives on the market:

Pros of Rocket Matter:

  • User-friendly interface and navigation
  • Robust time tracking and billing capabilities
  • Customizable workflows and templates
  • Integration with other popular legal tools

Cons of Rocket Matter:

  • Can be pricey for smaller firms
  • Mobile app lacks some features of desktop platform
  • Steep learning curve for some users

Pros of [Alternative 1]:

  • Specialized features for personal injury firms
  • Very affordable pricing tiers
  • Intuitive calendar and task management

Cons of [Alternative 1]:

  • Less customizable than Rocket Matter
  • Limited reporting functionality
  • Fewer integrations with other legal tools

Pros of [Alternative 2]:

  • Includes built-in payment processing
  • Excellent customer support reputation
  • Very simple and easy to use

Cons of [Alternative 2]:

  • Lacks key features like document assembly/management
  • Rigid, less customizable workflows
  • Primarily suited for solo attorneys

Use Cases and Deployment Scope for Alternatives

The best legal firm management solution depends heavily on your firm's specific needs and areas of practice.

[Alternative 1] works best for small, personal injury focused firms that want an affordable option with strong calendar management. It can be deployed by solos or small teams of 2-5 users.

[Alternative 2] is better suited for brand new solo practitioners who want something very simple to get started. It has payment processing built-in but lacks features for larger firms.

For mid-sized and large firms (5+ users) handling complex cases across different practice areas, Rocket Matter is likely the better choice. Its custom workflows, robust feature set, and integrations provide scalability.

ProfitSolv and Other Market Players

ProfitSolv is another cloud-based legal firm management platform with strengths in time tracking, billing and accounting. It offers flexible invoice templates, trust accounting and batch invoicing.

Compared to Rocket Matter, ProfitSolv has more built-in accounting features but is less flexible for custom workflows. Its document management capabilities are also not as strong.

Other competitors like Clio and MyCase take a different approach as more all-in-one style platforms with integrated client intake and CRM features. These can be beneficial for lead generation and client communications but often cost more per user.

Real-World Application: Use Cases and Deployment Scope of Rocket Matter

Success Stories: Firms That Thrived with Rocket Matter

Rocket Matter has helped many law firms streamline their operations and reduce costs. Here are some real-world examples:

  • Smith & Associates was struggling with keeping track of billing and expenses across their 5 attorneys. After implementing Rocket Matter, they saw a 23% increase in realized billable hours and 10% reduction in unbilled time and expenses.

  • The solo practice of Mary Wilson was having difficulty managing her caseload due to reliance on paper files and manual processes. By leveraging Rocket Matter's cloud-based system, Mary was able to organize case details in one place and automate client billing. This freed up time for her to take on more cases.

  • Brown Legal Group, with 7 lawyers, found it difficult to access files and keep track of deadlines while working remotely during the pandemic. Rocket Matter's intuitive interface and robust mobile apps enabled smooth collaboration despite employees working from home offices across the state.

Scenarios: Hypothetical Deployment of Rocket Matter

Here are some hypothetical examples of how medium to large legal firms could benefit from Rocket Matter:

  • A law firm with 2 branch offices and over 50 attorneys struggles with disparate systems to track billing, cases, and documents. Implementing Rocket Matter could centralize operations and enable visibility into performance across locations.

  • A 25-lawyer firm still relies on paper-based files. Adopting Rocket Matter could reduce the time spent searching for files while allowing remote access. Features like optical character recognition can further enhance accessibility and searchability of documentation.

  • A 150+ lawyer firm faces communication gaps across key customer-facing departments like billing, accounting, and service delivery. Rocket Matter could bridge information gaps through seamless data sharing and automated alerts when key case or account actions occur.

Likelihood to Recommend: User Testimonials and Feedback

Overall, Rocket Matter maintains a high likelihood to recommend rating among customers. Here is a sample of verified user testimonials:

"Rocket Matter has transformed our firm. It's intuitive, feature-rich, and helps us deliver excellent client service." - Jane, Partner at Davis & Sons Law Offices

"I'm able to manage my solo practice without any administrative help thanks to Rocket Matter. It takes care of everything from billing to document management." - John, Founder of John Michaels Law

"Rocket Matter is the backbone of my firm. I can't imagine practicing law without it." - Stephanie, Managing Partner at Goldberg Cohen LLP

The vast majority of customers highlight benefits such as anytime access, simplified billing, centralized case management, configurable workflows, robust reporting, and responsive support. Customers unanimously agree that Rocket Matter enables enhanced efficiency, cost savings, and is easy to use.

Final Thoughts on Cloud-Based Efficiency with Rocket Matter

Rocket Matter offers legal firms a robust cloud-based legal practice management solution to streamline operations and enhance efficiency. Key benefits highlighted in this review include:

  • Centralized client portal for easy collaboration and file sharing
  • Automated legal billing and invoicing
  • Mobile apps to access case information on-the-go
  • Custom reporting and analytics for data-driven insights
  • Integrations with other legal software programs

By leveraging these features, legal teams can reduce administrative tasks, improve productivity, and provide better service to their clients.

For legal firms looking to upgrade their practice management software, Rocket Matter warrants strong consideration. Firms that handle litigation, transactional work, and other legal matters can benefit from process automation and streamlining.

Before adopting Rocket Matter, firms should:

  • Evaluate integration needs with other systems
  • Assess customization requirements
  • Consider required features like time tracking
  • Determine appropriate subscription plan

With the right deployment strategy tailored to their needs, most legal teams can achieve measurable gains in efficiency and productivity with this platform.

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