Case Manager

Vintti is a staffing agency with a unique mission: to create win-win scenarios for both US businesses and Latin American professionals. We address the challenges faced by SMBs, startups, and firms in finding the right talent, as well as the aspirations of skilled Latin American workers seeking international opportunities. By bridging this gap, Vintti enables US companies to access a wealth of untapped talent, while providing Latin American professionals with pathways to expand their careers on a global scale. Our approach cultivates a symbiotic ecosystem that benefits all parties involved.

A Case Manager plays a crucial role in coordinating and facilitating access to essential services to meet the unique needs of individuals and families. They develop comprehensive care plans, assess client needs, and work with a multidisciplinary team to ensure effective service delivery. The role requires strong organizational skills, empathy, and the ability to advocate for clients, helping them navigate complex systems for better outcomes. With a focus on improving the quality of life, Case Managers serve as a pivotal connection between clients and resources, promoting holistic well-being and support.

- Bachelor's degree in Social Work, Psychology, Counseling, or related field
- Certification in Case Management (CCM or equivalent) preferred
- Minimum of 3 years of experience in case management or a related field
- Strong understanding of community resources and social services
- Excellent interpersonal and communication skills
- Ability to work effectively with a diverse client population
- Strong organizational and time-management skills
- Ability to manage a caseload and prioritize tasks effectively
- Proficiency in Microsoft Office Suite and case management software
- Valid driver's license and reliable transportation for home visits
- Knowledge of legal and ethical standards in case management
- Strong problem-solving and crisis intervention skills
- Ability to work both independently and as part of a multidisciplinary team
- Flexibility to adapt to changing client needs and case scenarios
- Strong documentation and record-keeping skills
- Ability to advocate effectively for clients
- Familiarity with healthcare systems and service coordination
- Ability to maintain confidentiality and adhere to privacy regulations
- Commitment to ongoing professional development and training

- Conduct client intake assessments
- Develop and implement individualized care plans
- Coordinate services with healthcare providers, social workers, and other relevant professionals
- Monitor and document client progress
- Advocate for client needs in various systems
- Maintain accurate and detailed client records
- Assist clients in accessing community resources
- Provide crisis intervention and immediate support
- Educate clients and families about available services
- Facilitate support group meetings and educational workshops
- Liaise with government agencies for client benefits and services
- Prepare detailed case reports
- Ensure compliance with legal and ethical standards
- Schedule and attend multidisciplinary team meetings
- Conduct home visits to assess living conditions
- Develop discharge plans for clients transitioning from institutions
- Manage and prioritize a caseload of clients
- Participate in professional development and training
- Collect and analyze data to improve service delivery

The ideal candidate for the Case Manager role is a compassionate and dedicated professional with a Bachelor's degree in Social Work, Psychology, Counseling, or a related field, and preferably holds a Case Management certification (CCM or equivalent). With a minimum of three years of experience in case management, this individual possesses a robust understanding of community resources and social services, enabling them to effectively advocate for and support a diverse client population. They excel in interpersonal and communication skills, allowing them to build trust and rapport with clients while working collaboratively within a multidisciplinary team. Highly organized and adept at managing a caseload, the ideal candidate demonstrates strong time-management abilities and meticulous attention to detail in their documentation. Proficiency in Microsoft Office Suite and case management software, along with a valid driver's license and reliable transportation for home visits, are essential. They are resilient, proactive, and resourceful in problem-solving, particularly in high-stress situations, and show a deep commitment to ethical practice and professional integrity. With strong analytical skills, the ideal candidate is adept at assessing client needs and progress and is committed to ongoing professional development to continuously seek out and implement best practices. Their empathy, patience, cultural sensitivity, and ability to handle dynamic and sometimes challenging client scenarios make them exceptionally well-suited to improve the lives of those they serve.

- Conduct client intake interviews to assess needs and determine eligibility for services.
- Develop individualized care plans that outline goals, interventions, and resources.
- Coordinate with healthcare providers, social workers, and other professionals to ensure comprehensive care.
- Monitor client progress through regular follow-ups and adjust care plans as necessary.
- Advocate for clients’ needs within various systems, including healthcare, education, and housing.
- Maintain detailed and accurate records of client interactions and case progress.
- Assist clients in accessing community resources such as food banks, housing assistance, and job training programs.
- Provide crisis intervention as needed, offering immediate support and resources.
- Educate clients and their families about available services and support systems.
- Facilitate support group meetings or educational workshops for clients and families.
- Liaise with government agencies to secure benefits and services for clients.
- Prepare detailed case reports for review by supervisors or funding bodies.
- Ensure compliance with all legal and ethical standards related to case management.
- Schedule and attend multidisciplinary team meetings to coordinate care.
- Conduct home visits to assess living conditions and provide in-home support.
- Develop discharge plans for clients leaving institutional settings, ensuring a smooth transition.
- Manage and prioritize a caseload of clients to ensure timely and effective service delivery.
- Participate in professional development and training opportunities to stay updated on best practices.
- Collect and analyze data to identify trends and improve service delivery.

- Empathy and compassion for clients' circumstances
- Strong problem-solving abilities
- Excellent communication skills, both written and verbal
- Attention to detail and thoroughness in documentation
- Ability to work collaboratively within a multidisciplinary team
- Resilience and ability to handle high-stress situations
- Highly organized with strong time-management skills
- Proactive and resourceful in finding solutions
- Cultural sensitivity and awareness
- Strong advocacy skills
- Adaptability and flexibility in dynamic situations
- Commitment to ethical practice and professional integrity
- High level of patience and understanding
- Ability to build trust and rapport with clients
- Commitment to professional growth and learning
- Strong analytical skills to assess client needs and progress
- A proactive approach to seeking out and implementing best practices
- Ability to maintain confidentiality and respect client privacy

- Competitive salary range (specify range if available)
- Comprehensive health, dental, and vision insurance
- Retirement plan with employer matching
- Paid time off (PTO) and holidays
- Flexible work schedule options
- Opportunities for remote work (if applicable)
- Professional development and continuing education opportunities
- Tuition reimbursement for relevant courses and certifications
- Employee assistance programs (EAP)
- Career advancement pathways
- Access to wellness programs and resources
- Stipend for home office setup (if applicable)
- Mileage reimbursement for work-related travel
- Paid parental leave
- Life and disability insurance
- Employee recognition and reward programs
- Company-sponsored social events and team-building activities
- Access to a network of professionals and mentors in the field