Client Experience Coordinator

Vintti is a dynamic staffing agency bridging the gap between Latin American talent and US-based businesses. We specialize in connecting skilled professionals from Latin America with small and medium-sized businesses, startups, and firms across the United States. Our mission is to provide top-tier staffing solutions that enable US companies to access a diverse pool of talented individuals while offering exciting career opportunities to Latin American professionals. By leveraging our extensive network and deep understanding of both markets, Vintti facilitates mutually beneficial partnerships that drive growth and innovation for our clients and candidates alike.

A Client Experience Coordinator plays a crucial role in enhancing customer satisfaction by acting as the primary point of contact between clients and the company. This role involves managing client relationships, addressing inquiries, and resolving any issues that may arise. The Client Experience Coordinator ensures that clients receive excellent service through consistent communication and personalized support. By collaborating with other departments, they help streamline processes and improve the overall customer experience. This position requires strong organizational skills, attention to detail, and a proactive approach to anticipate client needs.

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer service or client relations.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using client management systems and office software.
- Ability to handle sensitive information with confidentiality.
- Exceptional interpersonal skills and a friendly demeanor.
- Problem-solving skills and the ability to remain calm under pressure.
- Attention to detail and accuracy in managing client information.
- Ability to work collaboratively with various departments.
- Proven track record of resolving client issues with professionalism.
- Flexibility to adapt to changing client needs and service processes.
- Capability to provide personalized product or service recommendations.
- Familiarity with billing and payment processing methods.
- Experience in conducting client follow-ups and gathering feedback.
- Basic understanding of marketing and client engagement strategies.
- Willingness to mentor and train new team members.
- Knowledge of industry trends and the ability to apply advancements.
- Availability to participate in team meetings and special events.

- Greet clients warmly upon arrival and provide information about services.
- Answer phone calls and respond to emails promptly.
- Schedule and manage client appointments.
- Prepare and maintain accurate client records.
- Coordinate with departments for seamless client experiences.
- Resolve client issues with empathy and professionalism.
- Conduct follow-up calls or emails to gauge satisfaction.
- Assist clients with necessary paperwork and documentation.
- Update client management system with current information.
- Monitor and manage client waiting areas for comfort.
- Facilitate client onboarding, explaining policies and procedures.
- Provide product or service recommendations.
- Collaborate with marketing on client engagement strategies.
- Track and report daily client interactions and feedback.
- Organize and maintain promotional and informational materials.
- Train and mentor new team members in client service best practices.
- Handle billing and payment processing.
- Participate in team meetings for client experience improvements.
- Stay informed on industry trends and advancements.
- Coordinate special events to enhance client experience.

The ideal candidate for the Client Experience Coordinator role is a warm and welcoming individual with a strong customer service orientation and excellent communication skills. They possess high-level organizational abilities, enabling them to multitask efficiently while maintaining meticulous attention to detail. With previous experience in customer service or client relations, they are proficient in using client management systems and office software, ensuring accuracy in managing client information. Their problem-solving capabilities allow them to remain calm and composed under pressure, handling client issues with professionalism and confidentiality. They are friendly, approachable, and effective at building client relationships, while also being adaptive to changing client needs and service processes. A team player with a collaborative spirit, the ideal candidate is proactive, self-motivated, and dependable. They have a demonstrated ability to provide personalized product or service recommendations, conduct follow-ups, and gather feedback. Their innovative mindset and basic understanding of marketing enable them to contribute to client engagement strategies. Additionally, they are eager to learn, stay informed of industry trends, and participate in coaching and training new team members to uphold the highest standards of client service.

- Greet clients warmly upon their arrival and provide information about the services offered.
- Answer phone calls and respond to emails promptly, addressing clients' inquiries and concerns.
- Schedule client appointments and manage the appointment calendar efficiently.
- Prepare and maintain client records, ensuring up-to-date and accurate information.
- Coordinate with various departments to ensure seamless client experiences.
- Resolve client issues and complaints with empathy and professionalism.
- Conduct follow-up calls or emails to gauge client satisfaction and gather feedback.
- Assist clients with paperwork and documentation required for services.
- Update the client management system with new information and service updates.
- Monitor and manage client waiting areas to ensure a comfortable environment.
- Facilitate client onboarding processes, including explaining policies and procedures.
- Provide product or service recommendations based on clients’ needs and preferences.
- Collaborate with marketing teams to develop and implement client engagement strategies.
- Track and report daily client interactions and feedback to management.
- Organize and maintain promotional and informational materials for clients.
- Train and mentor new team members on best practices for client service.
- Handle billing and payment processing for client services.
- Participate in regular team meetings to discuss client experience improvements.
- Keep informed of industry trends and advancements to better serve clients.
- Coordinate special events or initiatives designed to enhance the client experience.

- Warm and welcoming personality
- Strong customer service orientation
- Excellent communication skills
- High level of organizational skills
- Ability to multitask efficiently
- Detail-oriented and precise
- Proficient in client management systems
- Problem-solving capabilities
- Calm and composed under pressure
- Confidentiality in handling sensitive information
- Friendly and approachable demeanor
- Effective at building client relationships
- Professionalism in resolving client issues
- Adaptive to changing situations
- Team player with collaborative spirit
- Proactive and self-motivated
- Dependable and reliable
- Eager to learn and stay informed
- Capable of providing tailored recommendations
- Skilled in conducting follow-ups and gathering feedback
- Flexible and open to coaching and training
- Innovative mindset for client engagement strategies

- Competitive salary range
- Comprehensive health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Flexible work schedule options
- Opportunities for career advancement and professional development
- Employee assistance programs
- Retirement savings plan with employer match
- Performance-based bonuses and incentives
- Employee discounts on products and services
- Wellness programs and resources
- Paid parental leave
- Tuition reimbursement for further education
- Casual dress code
- Company-sponsored team building activities and events
- Recognition and rewards programs
- Supportive and collaborative work environment
- Access to industry conferences and workshops
- Paid volunteer time
- Life and disability insurance plans
- Transportation or commuter benefits