Client Operations Manager

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Client Operations Manager plays a crucial role in maintaining and enhancing the relationship between a company and its clients. This position is responsible for overseeing the operational aspects of client interactions, ensuring that services are delivered efficiently and effectively. The role involves coordinating with various internal departments, managing client communications, and resolving any issues that arise to guarantee client satisfaction. By monitoring key performance indicators and implementing process improvements, a Client Operations Manager helps drive client loyalty and contributes to the overall success of the organization.

- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in client operations or a similar role.
- Proven track record of managing client-facing projects successfully.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in project management software and tools.
- In-depth understanding of CRM systems and client data management.
- Strong analytical skills and ability to interpret performance metrics.
- Exceptional problem-solving abilities and conflict resolution skills.
- Ability to manage budgets and financial constraints effectively.
- Experience in coordinating cross-departmental projects and goals.
- Solid understanding of industry trends and best practices.
- Strong organizational and multitasking abilities.
- Ability to develop and implement strategic plans and initiatives.
- Demonstrated experience in client relationship management and retention.
- Knowledge of legal and regulatory compliance in client operations.
- Proven ability to upsell and cross-sell products or services.
- Experience in conducting staff training and development sessions.
- Ability to create detailed reports and presentations for stakeholders.
- Availability to handle escalated client issues promptly.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong attention to detail and commitment to quality.
- Excellent time management skills.
- Ability to adapt to a fast-paced and dynamic work environment.
- Willingness to stay updated with the latest industry trends and innovations.
- Ability to travel as required.

- Oversee daily operations of client-facing projects.
- Coordinate cross-departmental objectives and streamline processes.
- Maintain and enhance client communication.
- Manage and track client deliverables and timelines.
- Analyze key performance metrics for improvement.
- Develop strategies to boost client satisfaction and retention.
- Prepare and present status reports to stakeholders.
- Organize and lead team meetings for project reviews.
- Provide performance guidance to team members.
- Handle and resolve escalated client issues.
- Monitor and manage project budgets.
- Collaborate with sales for upselling and cross-selling opportunities.
- Conduct staff training sessions on best practices.
- Review and refine operational processes.
- Stay updated with industry trends and innovations.
- Ensure compliance with company policies and regulations.
- Facilitate onboarding processes for new clients.
- Utilize CRM software to track client interactions.
- Develop and maintain long-term client relationships.
- Provide product development feedback based on client input.
- Coordinate with marketing for client-specific campaigns.
- Implement client feedback to improve services.
- Conduct regular audits of operational procedures.
- Participate in strategic planning for company growth.

The ideal candidate for the Client Operations Manager role will possess a Bachelor's degree in Business Administration, Management, or a related field, coupled with a minimum of 5 years of experience in managing client operations or a similar role. They will have a proven track record of successfully overseeing client-facing projects and a strong aptitude for leadership and team management. Exceptional communication and interpersonal abilities are crucial, along with a proactive, solution-oriented mindset. The candidate will demonstrate high degrees of professionalism, integrity, and accountability, as well as strong organizational and multitasking skills to manage tight deadlines effectively. They should exhibit keen attention to detail and a commitment to quality, supported by robust analytical and problem-solving capabilities. Additionally, they will have experience in building and maintaining strong client relationships and a customer-centric approach focused on client satisfaction. Adaptability to a fast-paced, dynamic work environment and the ability to oversee cross-functional teams collaboratively are essential. The potential hire will be results-driven, strategic thinkers with excellent decision-making and critical-thinking skills, demonstrating a high level of resilience and the ability to handle escalated issues efficiently. A self-motivated individual, they will possess strong ethical values, a commitment to compliance, and an eagerness to stay abreast of industry trends and best practices. Their strategic vision will drive company growth through continuous improvement initiatives.

- Oversee daily operations and ensure smooth execution of client-facing projects.
- Coordinate with various departments to align objectives and streamline processes.
- Maintain ongoing communication with clients to understand their needs and address any concerns.
- Manage and track client deliverables and timelines to ensure timely completion.
- Analyze and monitor key performance metrics to identify areas for improvement.
- Develop and implement strategies to enhance client satisfaction and retention.
- Prepare and present detailed status reports to clients and internal stakeholders.
- Organize and lead regular team meetings to review project progress and resolve issues.
- Provide guidance and support to team members to optimize their performance.
- Handle escalated client issues and work towards effective resolutions.
- Monitor and manage budgets, ensuring projects stay within financial constraints.
- Collaborate with sales teams to identify opportunities for upselling and cross-selling.
- Conduct regular training sessions for staff to keep them updated on best practices.
- Review and refine operational processes to improve efficiency and productivity.
- Keep up-to-date with industry trends and implement relevant innovations.
- Ensure compliance with company policies, as well as legal and regulatory requirements.
- Facilitate onboarding processes for new clients to ensure a smooth transition.
- Utilize CRM software to track client interactions and maintain accurate records.
- Develop and maintain strong relationships with key clients for long-term partnerships.
- Provide feedback to product development teams based on client input and market trends.
- Coordinate with marketing teams to develop client-specific campaigns and materials.
- Implement client feedback to improve services and product offerings.
- Conduct regular audits of operational procedures to ensure quality and consistency.
- Participate in strategic planning sessions to drive company growth initiatives.

- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proactive and solution-oriented mindset
- High degree of professionalism and integrity
- Strong organizational and multitasking skills
- Ability to work under pressure and manage tight deadlines
- Keen attention to detail and commitment to quality
- Strong analytical and problem-solving capabilities
- Ability to build and maintain strong client relationships
- Adaptability to a fast-paced and dynamic environment
- Results-driven with a focus on continuous improvement
- Strong decision-making and critical-thinking skills
- Ability to collaborate effectively with cross-functional teams
- Customer-centric approach with a focus on client satisfaction
- High level of accountability and ownership of tasks
- Strategic thinker with the ability to drive company growth
- Resilience and ability to handle escalated issues effectively
- Self-motivated and able to work independently
- Strong ethical values and commitment to compliance
- Eagerness to stay updated with industry trends and best practices

- Competitive salary range based on experience
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with company match
- Paid time off (vacation, sick leave, and holidays)
- Flexible work hours and remote work options
- Professional development and training opportunities
- Tuition reimbursement for continued education
- Employee wellness programs and support
- Performance bonuses and incentives
- Opportunities for career advancement and growth
- Company-sponsored events and team-building activities
- Life and disability insurance coverage
- Employee assistance program (EAP) for personal and professional support
- Commuter benefits and parking subsidies
- Health and wellness stipends
- Access to cutting-edge tools and technology
- Supportive and inclusive work culture
- Recognition and rewards for outstanding performance