Client Services Manager

At Vintti, we understand the importance of real-time collaboration in today's fast-paced business environment. Our staffing solutions focus on connecting US companies with Latin American talent operating in compatible time zones. This strategic approach ensures that businesses can engage with their team members during regular office hours, facilitating immediate communication, swift problem-solving, and seamless project coordination.

A Client Services Manager is responsible for ensuring top-notch service delivery and client satisfaction. They act as a vital link between the company and its clients, overseeing all client interactions, addressing concerns, and providing solutions to maintain strong relationships. This role involves managing a team of client service representatives, coordinating with other departments, and implementing strategies to enhance client experience. A Client Services Manager continuously assesses client needs, offers personalized service, and strives for continuous improvement to ensure the highest levels of client retention and satisfaction.

- Bachelor's degree in Business Administration, Marketing, Communications, or related field
- Minimum of 3-5 years of experience in client services, account management, or a similar role
- Proven track record of managing client relationships and delivering exceptional customer service
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong problem-solving skills and the ability to think critically and strategically
- Excellent organizational and time management skills
- High level of attention to detail
- Ability to work independently and as part of a team
- Demonstrated ability to meet deadlines and manage budgets
- Strong understanding of industry trends and competitive landscape
- Experience in preparing and delivering presentations and reports to clients
- Ability to travel as needed for client meetings, conferences, and events
- Strong negotiation and upselling skills
- Understanding of client onboarding processes and client lifecycle management
- Ability to manage and resolve client escalations effectively
- Demonstrated capacity for continuous improvement and self-motivation
- Experience in providing training and resources to clients on products and services

- Communicate with clients to understand their needs and provide timely solutions
- Develop and maintain strong client relationships through regular check-ins and communications
- Coordinate with internal teams to ensure client requirements are met on time
- Handle client inquiries and resolve issues promptly
- Prepare and deliver client reports, project updates, and performance analyses
- Conduct regular client meetings and follow up on action items
- Track and manage client contracts and renewals
- Identify opportunities for upselling additional services to clients
- Lead client onboarding processes, ensuring seamless transitions and initial satisfaction
- Monitor client satisfaction levels and implement improvement strategies
- Provide training and resources to clients on products and services
- Facilitate client feedback and communicate insights to product development teams
- Create and maintain detailed client records and documentation
- Develop and implement strategies for client retention and loyalty
- Collaborate with the sales team to identify potential new clients and expand existing accounts
- Escalate complex client issues to relevant departments and ensure timely resolution
- Keep abreast of industry trends and competitive landscape to provide informed recommendations to clients
- Manage client budgets, including invoicing and financial follow-ups
- Participate in client-related conferences, workshops, and events to foster client relationships
- Prepare and present business reviews to clients to show value and progress

The ideal candidate for the role of Client Services Manager is a seasoned professional with a bachelor’s degree in Business Administration, Marketing, Communications, or a related field, coupled with 3-5 years of solid experience in client services or account management. They have a proven track record of nurturing and managing client relationships, delivering high-caliber customer service, and meeting deadlines within a fast-paced environment. Armed with strong communication and interpersonal skills, they excel in providing timely, effective solutions and maintaining a high level of client satisfaction. Technologically adept, they are proficient in CRM software and the Microsoft Office Suite and demonstrate excellent organizational, problem-solving, and time management abilities. Their strategic and analytical mindset allows them to stay ahead of industry trends and offer informed recommendations. With a focus on continuous improvement, they possess high emotional intelligence, a proactive approach to challenges, and the ability to work both independently and collaboratively. Their detail-oriented, adaptable, and empathetic nature, coupled with strong negotiation and upselling skills, makes them a reliable, innovative professional who consistently drives client loyalty and business growth. Their readiness to travel as needed and their excellent presentation skills further qualify them as the perfect fit for this multifaceted position.

- Communicate with clients to understand their needs and provide timely solutions
- Develop and maintain strong client relationships through regular check-ins and communications
- Coordinate with internal teams to ensure client requirements are met on time
- Handle client inquiries and resolve issues promptly
- Prepare and deliver client reports, project updates, and performance analyses
- Conduct regular client meetings and follow up on action items
- Track and manage client contracts and renewals
- Identify opportunities for upselling additional services to clients
- Lead client onboarding processes, ensuring seamless transitions and initial satisfaction
- Monitor client satisfaction levels and implement improvement strategies
- Provide training and resources to clients on products and services
- Facilitate client feedback and communicate insights to product development teams
- Create and maintain detailed client records and documentation
- Develop and implement strategies for client retention and loyalty
- Collaborate with the sales team to identify potential new clients and expand existing accounts
- Escalate complex client issues to relevant departments and ensure timely resolution
- Keep abreast of industry trends and competitive landscape to provide informed recommendations to clients
- Manage client budgets, including invoicing and financial follow-ups
- Participate in client-related conferences, workshops, and events to foster client relationships
- Prepare and present business reviews to clients to show value and progress

- Strong client-centric mindset
- Excellent verbal and written communication skills
- High emotional intelligence and empathy
- Proactive problem solver
- Strong relationship-building capabilities
- Results-oriented and performance-driven
- Detail-oriented approach
- Adaptable and flexible in dynamic environments
- Strategic and analytical thinker
- Self-motivated with a strong work ethic
- Team player with collaborative spirit
- Confident in decision-making
- Ability to manage stress and tight deadlines
- Innovative and creative in approach to client needs
- Strong negotiation and persuasion skills
- Tech-savvy with quick learning ability
- Patience and persistence in client interactions
- Positive and professional demeanor
- High integrity and ethical standards
- Reliable and dependable

- Competitive salary range: $60,000 - $80,000 annually
- Health insurance (medical, dental, and vision)
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Flexible work schedule
- Remote work opportunities
- Professional development and training programs
- Tuition reimbursement for relevant courses
- Performance-based bonuses
- Employee assistance programs (EAP)
- Wellness programs and gym membership discounts
- Life and disability insurance
- Commuter benefits
- Company-sponsored social events and team-building activities
- Opportunities for advancement and career growth
- Supportive and inclusive company culture
- Employee recognition and rewards programs
- Access to latest technology and tools
- Mentorship and coaching programs
- Employee discounts and perks programs