Client Success Manager

Vintti specializes in providing US companies with a financial edge through smart staffing solutions. We bridge the gap between American businesses and Latin American talent, offering access to a vast pool of skilled professionals at competitive rates. This approach enables our clients to scale their operations more efficiently, reduce hiring costs, and invest in growth opportunities without compromising on quality.

A Client Success Manager plays a pivotal role in nurturing and maintaining strong client relationships. Responsible for ensuring clients are satisfied with the company's products or services, they act as a bridge between the client and the company, addressing issues, providing solutions, and helping clients achieve their desired outcomes. By understanding the client's needs and objectives, the Client Success Manager works to maximize customer retention, drive engagement, and identify opportunities for growth. Their goal is to enhance the overall client experience, ensuring a high level of satisfaction and loyalty.

- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- Proven experience as a Client Success Manager, Account Manager, or similar client-facing role
- Strong understanding of customer success metrics and strategies
- Excellent communication and interpersonal skills
- Ability to build and maintain strong client relationships
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software and other customer success tools
- Ability to analyze data and make strategic recommendations
- Strong organizational skills and attention to detail
- Ability to manage multiple clients and projects simultaneously
- Experience working in a SaaS or technology-based company preferred
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace
- Demonstrated ability to meet and exceed revenue targets
- Strong presentation and public speaking skills
- Ability to work collaboratively with cross-functional teams
- Willingness to travel for client meetings and industry events if necessary
- Strong project management skills
- Continuous learning mindset and a passion for customer success
- Familiarity with industry trends and best practices
- Ability to work independently and take initiative

- Develop and maintain strong client relationships to understand and address their needs and goals
- Conduct regular client check-ins and status meetings to ensure satisfaction and address issues
- Monitor client usage and engagement with company products or services
- Provide comprehensive product training and support to ensure clients maximize offerings
- Collaborate with internal teams to advocate for client needs and drive product enhancements
- Track and manage client renewals and upsell opportunities to achieve revenue targets
- Develop and implement strategies to improve client retention and reduce churn
- Analyze client feedback and data to identify trends and areas for improvement
- Prepare and deliver performance reports and presentations to clients and stakeholders
- Address and resolve client concerns or complaints in a timely manner
- Stay current on industry trends and best practices to offer relevant client insights
- Document client interactions and progress in CRM systems for transparency
- Coordinate and participate in client onboarding processes for a smooth experience
- Create and maintain client success plans based on individual goals and milestones
- Organize and host webinars, workshops, and events to enhance client engagement
- Identify and mitigate risks impacting client satisfaction or revenue
- Gather and document client testimonials and case studies for marketing
- Participate in strategic planning sessions to align with long-term client objectives
- Ensure clients are informed about new features, updates, and releases
- Facilitate communication between clients and technical support teams when necessary

The ideal candidate for the Client Success Manager role will possess a Bachelor's degree in Business Administration, Marketing, Communications, or a related field, and demonstrate significant experience in client-facing roles such as Client Success Manager or Account Manager. This individual should have a solid understanding of customer success metrics and strategies, excellent communication and interpersonal skills, and a proven ability to build and maintain strong client relationships. They will be adept at problem-solving and conflict resolution, with proficiency in CRM software and data analysis to make strategic recommendations. Organizational skills and meticulous attention to detail are crucial, as the candidate will manage multiple clients and projects concurrently. Experience in a SaaS or technology-based company is preferred, alongside proficiency in Microsoft Office Suite and Google Workspace. The candidate will have demonstrated success in meeting and exceeding revenue targets and possess strong presentation and public speaking skills. They should be a collaborative team player, willing to travel if necessary, and exhibit strong project management capabilities. Personal attributes include a strong client-centric mindset, exceptional active listening skills, high emotional intelligence, resilience, adaptability, analytical and strategic thinking, and a proactive, results-oriented approach. The candidate should exhibit excellent verbal and written communication skills, organizational prowess, and the ability to build trust and credibility with clients. A growth mindset, passion for customer success, tech-savviness, and a commitment to continuous learning and self-improvement are essential. The candidate will be self-motivated, capable of working independently, and adept at handling difficult conversations while embodying a positive, can-do attitude and a strong work ethic.

- Build and maintain strong relationships with clients to understand their needs and goals
- Conduct regular check-ins and status meetings with clients to ensure satisfaction and address any issues
- Monitor client usage and engagement with the company’s products or services
- Provide product training and support to clients to ensure they are making the most of the offerings
- Collaborate with internal teams, such as sales, marketing, and product development, to advocate for clients’ needs and drive product enhancements
- Track and manage client renewals and upsell opportunities to meet revenue targets
- Develop and implement strategies to improve client retention and reduce churn
- Analyze client feedback and data to identify trends and areas for improvement
- Prepare and deliver performance reports and presentations to clients and internal stakeholders
- Address and resolve any client concerns or complaints in a timely and effective manner
- Stay up-to-date on industry trends and best practices to provide clients with relevant insights and advice
- Document client interactions and progress in CRM systems for transparency and accountability
- Coordinate and participate in client onboarding processes to ensure a seamless experience
- Create and maintain client success plans based on individual client goals and milestones
- Organize and host webinars, workshops, and events to enhance client knowledge and engagement with the product
- Identify and mitigate any risks that could impact client satisfaction or revenue
- Gather and document client testimonials and case studies for marketing purposes
- Participate in strategic planning sessions with clients to align on long-term objectives
- Ensure clients are aware of new features, updates, and releases related to the product or service
- Facilitate communication between clients and technical support teams when necessary

- Strong empathy and client-centric mindset
- Exceptional active listening skills
- Proactive and results-oriented approach
- High emotional intelligence (EQ)
- Resilient and adaptable under pressure
- Strong analytical and strategic thinking
- Excellent verbal and written communication skills
- Highly organized with great attention to detail
- Collaborative team player with leadership qualities
- Strong time management and prioritization skills
- Innovative thinker with a passion for problem-solving
- Positive, can-do attitude with a growth mindset
- Strong ability to build trust and credibility with clients
- Self-motivated and able to work independently
- Adept at handling difficult conversations and conflict resolution
- Committed to continuous learning and self-improvement
- Tech-savvy with a quick learning ability for new tools and technologies
- Passionate about customer success and advocacy
- Reliable and dependable with a strong work ethic

- Competitive salary range: $60,000 - $90,000 per year, depending on experience
- Comprehensive health benefits including medical, dental, and vision insurance
- 401(k) plan with company match
- Generous paid time off (PTO) policy
- Flexible working hours and remote work opportunities
- Professional development and training programs
- Opportunities for career advancement and growth within the company
- Employee wellness programs and resources
- Company-sponsored events and team-building activities
- Subsidized gym membership or fitness programs
- Paid parental leave and family support benefits
- Commuter benefits and transportation assistance
- Access to cutting-edge technology and tools
- Reimbursement for business travel expenses
- Employee recognition and reward programs
- Access to company-sponsored conferences and industry events
- Volunteer and community engagement opportunities
- Casual and inclusive workplace culture
- Employee discounts on company products and services
- Supportive and collaborative team environment