Configuration Manager

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Configuration Manager plays a crucial role in maintaining and overseeing the configuration management process within an organization. This position involves managing the configuration of systems, networks, and software throughout their lifecycle to ensure consistency, reliability, and compliance with standards. The Configuration Manager is responsible for maintaining detailed records of system configurations, managing version control, implementing changes, and ensuring that any modifications are systematically documented. They work closely with various teams to coordinate updates, resolve issues, and optimize the configuration management strategy, ultimately ensuring the company's IT infrastructure remains robust and efficient.

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a Configuration Manager or similar role.
- Strong understanding of configuration management principles and practices.
- Proficiency in configuration management tools and software (e.g., Ansible, Puppet, Chef).
- Experience with version control systems (e.g., Git, SVN).
- Knowledge of ITIL practices, particularly pertaining to configuration management.
- Excellent problem-solving skills and attention to detail.
- Strong organizational and project management skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Experience in conducting audits and ensuring compliance with industry standards.
- Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
- Understanding of software development and system administration.
- Ability to lead and facilitate meetings.
- Strong analytical skills for risk assessment and mitigation.
- Experience in preparing and delivering technical reports and documentation.
- Comfortable working in a fast-paced and dynamic environment.
- Ability to work independently and as part of a team.
- Certification in configuration management tools or relevant field (e.g., ITIL, PMP) is a plus.

- Maintain and manage configuration databases.
- Monitor configuration changes and updates.
- Oversee software and hardware version control.
- Ensure documentation of configuration changes.
- Interface with departments to define configuration requirements.
- Conduct compliance audits.
- Develop configuration management policies and plans.
- Lead configuration control board meetings.
- Track and manage configuration items and baselines.
- Resolve configuration issues and provide technical support.
- Collaborate with project managers on configuration changes.
- Generate and present configuration status reports.
- Train staff on configuration management tools and processes.
- Perform risk assessments for configuration changes.
- Support new configuration deployments with documentation and verification.
- Implement automated configuration monitoring processes.
- Update configuration documentation and system diagrams.

The ideal candidate for the Configuration Manager role will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, accompanied by substantial experience in configuration management or a similar role. This individual will have a robust understanding of configuration management principles and practices, fortified by proficiency in key configuration management tools and software such as Ansible, Puppet, and Chef, as well as version control systems like Git and SVN. Demonstrable experience with ITIL practices, especially those related to configuration management, and familiarity with CI/CD pipelines are crucial. The candidate must exhibit outstanding analytical and problem-solving skills, paired with acute attention to detail and superior organizational and project management capabilities. They will be adept at communicating effectively with both technical and non-technical stakeholders, conducting thorough audits to ensure compliance with industry standards, and resolving configuration-related issues with technical expertise. Strong leadership abilities, a proactive and self-motivated attitude, and the capacity to manage multiple tasks and prioritize effectively in a fast-paced environment are essential attributes. Additionally, the candidate should excel in decision-making, stakeholder engagement, and maintaining a high degree of professionalism and integrity. Commitment to continuous learning, the ability to train and mentor team members, and a customer service-oriented mindset will further distinguish the ideal candidate. Certification in configuration management tools or a relevant field (e.g., ITIL, PMP) will be considered a valuable asset.

- Monitor and maintain the configurations of software and hardware systems within the organization.
- Oversee the software version control and ensure proper documentation of changes.
- Coordinate with various departments to understand and implement configuration requirements.
- Conduct regular audits to ensure compliance with established configuration management processes.
- Develop and manage configuration management plans and policies.
- Facilitate configuration control board meetings to discuss and approve configuration changes.
- Track configuration items, including managing baselines and configuration item status.
- Resolve configuration-related issues and provide technical guidance to team members.
- Collaborate with project managers to ensure configuration changes align with project goals.
- Prepare and deliver regular reports on configuration status and metrics to stakeholders.
- Maintain a configuration management database and ensure its accuracy and completeness.
- Ensure proper training for staff on configuration management tools and processes.
- Perform risk assessments related to configuration changes and mitigate potential risks.
- Support the deployment of new software and hardware configurations by providing necessary documentation and verification.
- Implement and manage automated processes for configuration monitoring and enforcement.
- Review and update configuration-related documentation, such as user manuals and system architecture diagrams.

- Strong analytical and problem-solving abilities
- Highly detail-oriented and meticulous
- Excellent organizational skills
- Strong communication skills, both written and verbal
- Ability to work collaboratively with cross-functional teams
- Proactive and self-motivated attitude
- Ability to manage multiple tasks and prioritize effectively
- Strong leadership capabilities
- High level of adaptability and flexibility
- Strong understanding of technical and non-technical requirements
- Effective decision-making skills
- Strong project management skills
- Ability to perform well under pressure
- Commitment to continuous learning and improvement
- High degree of professionalism and integrity
- Strong customer service orientation
- Ability to train and mentor team members
- Consistent and reliable performance
- Positive and constructive approach to problem resolution
- Strong interpersonal skills for effective stakeholder engagement

- Competitive salary range based on experience and qualifications
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with employer matching
- Paid time off (PTO) and holidays
- Flexible working hours
- Opportunities for remote work
- Professional development and training programs
- Tuition reimbursement for further education
- Employee wellness programs
- Parental leave policies
- Life and disability insurance
- Travel reimbursement
- Employee assistance programs (EAP)
- Career advancement opportunities
- Access to the latest tools and technology
- Collaborative and inclusive work environment
- Regular team-building activities and events
- Employee recognition and rewards programs
- Company-sponsored certifications and workshops
- Open-door policy for management feedback and communication
- On-site fitness center or gym membership discounts
- Volunteer time off for community service