Customer Relationship Coordinator

Vintti is a forward-thinking staffing agency at the forefront of global talent solutions. We specialize in connecting US-based SMBs, startups, and firms with highly skilled professionals from Latin America. Our innovative approach breaks down geographical barriers, allowing businesses to tap into a rich pool of diverse talent while offering Latin American professionals access to exciting international career opportunities. Vintti builds bridges across continents, fostering cultural exchange and driving business growth through strategic staffing solutions.

A Customer Relationship Coordinator is responsible for establishing and maintaining strong, long-lasting client relationships. By serving as a key point of contact, they ensure the highest levels of customer satisfaction and engagement through effective communication and problem-solving skills. They adeptly manage client inquiries, coordinate with various departments to resolve issues, and gather feedback to streamline services. This role requires a proactive approach to understanding customer needs, anticipating potential challenges, and delivering tailored solutions that foster loyalty and drive business growth. Through their efforts, Customer Relationship Coordinators play a crucial role in enhancing customer experience and organizational success.

- Bachelor’s degree in Business Administration, Marketing, Communications, or related field
- Proven experience in customer relationship management or a similar role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and conflict resolution skills
- Proficiency in using CRM software and other customer management tools
- Ability to analyze data and generate actionable insights
- Strong organizational and multitasking skills
- Detail-oriented with a customer-focused mindset
- Ability to work collaboratively with cross-functional teams
- Knowledge of sales and marketing principles
- Proactive and results-driven attitude
- Strong time management skills and ability to meet deadlines
- Tech-savvy and proficient in MS Office Suite (Word, Excel, PowerPoint)
- Demonstrated ability to build and maintain positive customer relationships
- Adaptability and willingness to learn new skills
- Experience in conducting customer surveys and managing feedback loops
- Strong presentation and reporting skills
- Ability to handle sensitive customer information with confidentiality
- Experience in facilitating customer onboarding processes
- Knowledge of industry trends and best practices in customer relationship management

- Communicate with customers via phone, email, and other channels
- Address customer inquiries and provide support
- Manage and resolve customer complaints and issues
- Develop and maintain positive relationships with key customer accounts
- Monitor customer feedback and share insights with relevant departments
- Coordinate with sales and marketing teams for consistent customer messaging
- Update and maintain customer information in the CRM system
- Prepare and deliver reports on customer satisfaction and service performance
- Assist in planning and executing customer engagement activities and events
- Identify opportunities to upsell or cross-sell products and services
- Follow up with customers to ensure their needs are met
- Train and support new staff members in customer relationship management processes
- Collaborate with product development teams to relay customer needs and feedback
- Conduct surveys and gather data to understand customer preferences and expectations
- Handle administrative tasks related to customer accounts
- Facilitate customer onboarding processes
- Track and analyze customer interaction trends
- Develop and implement customer retention strategies
- Participate in regular team meetings to discuss customer service goals and objectives
- Stay updated on industry trends and best practices in customer relationship management
- Foster a proactive approach to customer care by anticipating potential issues or needs

The ideal candidate for the Customer Relationship Coordinator role is a highly motivated and results-driven individual with a Bachelor’s degree in Business Administration, Marketing, Communications, or a related field, and proven experience in customer relationship management or a similar role. They possess excellent communication skills, both verbal and written, and demonstrate strong problem-solving abilities coupled with effective conflict resolution skills. Proficient in using CRM software and other customer management tools, the candidate excels in analyzing data to generate actionable insights. They are detail-oriented and excel at multitasking, bringing a customer-focused mindset to every interaction. Their ability to work collaboratively with cross-functional teams ensures consistent and effective customer messaging. The candidate has a robust understanding of sales and marketing principles and exhibits a proactive and results-driven attitude. Strong organizational skills, time management, and the ability to meet deadlines are essential to their success. Proficiency in the MS Office Suite and the ability to handle sensitive customer information with confidentiality highlight their tech-savviness and professionalism. Additionally, their experience in conducting surveys, managing feedback loops, and facilitating customer onboarding processes sets them apart. The ideal candidate demonstrates high emotional intelligence, empathy, and effective active listening skills, allowing them to build and maintain positive customer relationships. Adaptability, resilience under pressure, and a continuous improvement mindset are critical in this fast-paced environment. They possess a high degree of accountability, consistently follow through on commitments, and contribute as a reliable and collaborative team player. Driven by a strong sense of integrity and a positive approach to challenges, they are eager to engage with customers and promote customer-centric strategies.

- Communicate with customers via phone, email, and other channels to address inquiries and provide support
- Manage and resolve customer complaints and issues in a timely and efficient manner
- Develop and maintain positive relationships with key customer accounts
- Monitor customer feedback and share insights with relevant departments for continuous improvement
- Coordinate with the sales and marketing teams to ensure consistent customer messaging and service levels
- Update and maintain customer information and interaction records in the CRM system
- Prepare and deliver regular reports on customer satisfaction and service performance metrics
- Assist in the planning and execution of customer engagement activities and events
- Identify opportunities to upsell or cross-sell products and services to existing customers
- Follow up with customers to ensure their needs are met and gauge their satisfaction levels
- Train and support new staff members in customer relationship management processes
- Collaborate with product development teams to relay customer needs and feedback
- Conduct surveys and gather data to understand customer preferences and expectations
- Handle administrative tasks related to customer accounts, such as contract renewals and billing queries
- Facilitate customer onboarding processes, ensuring seamless integration and satisfaction
- Track and analyze customer interaction trends to identify areas for improvement
- Develop and implement customer retention strategies
- Participate in regular team meetings to discuss customer service goals and objectives
- Stay updated on industry trends and best practices in customer relationship management
- Foster a proactive approach to customer care by anticipating potential issues or needs

- Excellent interpersonal skills
- Strong empathy and customer-centric mindset
- High emotional intelligence
- Effective active listening skills
- Exceptional attention to detail
- Strong analytical and critical thinking skills
- Ability to remain calm under pressure
- High level of patience
- Consistent follow-through on commitments
- Ability to work independently and take initiative
- Strong sense of accountability and ownership
- Ability to adapt in a fast-paced environment
- High degree of professionalism and integrity
- Effective problem anticipation and prevention skills
- Clear and concise communication style
- Collaborative team player
- High degree of reliability and dependability
- Positive and proactive approach to challenges
- Continuous improvement mindset
- Eagerness to engage and build relationships with customers

- Competitive salary range: $40,000 - $55,000 annually
- Comprehensive health insurance (medical, dental, vision)
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible work hours and remote work opportunities
- Professional development and training programs
- Employee assistance programs (EAP)
- Wellness programs and gym membership discounts
- Opportunities for career advancement within the company
- Employee discount on company products and services
- Collaborative and supportive work environment
- Annual performance bonuses
- Tuition reimbursement programs
- Paid parental leave
- Commuter benefits and transportation assistance
- Company-sponsored social events and team-building activities
- Recognition and reward programs
- Mentorship and leadership development opportunities