Customer Relationship Manager

Vintti is a staffing agency that acts as an economic enabler. By connecting US-based SMBs, startups, and firms with top-tier Latin American talent, we drive growth on both sides of the equation. For US businesses, we offer access to a pool of highly skilled professionals at competitive rates, allowing for increased efficiency and scalability. For Latin American workers, we provide opportunities to engage with the US market, fostering professional development and economic advancement. Vintti stands at the intersection of global talent and American enterprise, facilitating partnerships that stimulate economic prosperity across borders.

A Customer Relationship Manager (CRM) plays a pivotal role in fostering and maintaining strong customer relationships, ensuring client satisfaction, and driving customer loyalty. This role involves understanding client needs, addressing their concerns, and providing personalized service to enhance their overall experience. The CRM is responsible for analyzing customer feedback, monitoring customer interactions, and implementing strategies to improve engagement and retention. By working closely with sales, marketing, and support teams, the CRM ensures a seamless and positive customer journey, ultimately contributing to business growth and long-term success.

- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience as a Customer Relationship Manager or in a similar role.
- Proficiency in CRM software and related tools.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to analyze customer data and market trends.
- Experience in developing customer retention programs and strategies.
- Capability to multitask and manage multiple customer accounts simultaneously.
- Attention to detail and strong organizational skills.
- Ability to work collaboratively with cross-functional teams.
- Customer-focused mindset with a passion for delivering excellent service.
- Knowledge of industry regulations and compliance requirements.
- Ability to work independently and take initiative.
- Flexibility to adapt to changing customer needs and business environments.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong presentation skills.
- Experience in handling billing and administrative issues.
- Familiarity with competitor activities and market dynamics.
- Previous experience in sales or marketing roles is a plus.
- Willingness to travel for in-person customer meetings if required.

- Proactively reach out to customers to understand their needs and ensure their satisfaction.
- Address and resolve customer inquiries, complaints, and issues in a timely and effective manner.
- Maintain detailed and accurate records of customer interactions and transactions using CRM software.
- Develop and nurture long-term relationships with key customers to foster loyalty and retention.
- Coordinate with internal teams to ensure timely and satisfactory delivery of products and services to customers.
- Conduct regular follow-up with customers to collect feedback and identify areas for improvement.
- Analyze customer data and trends to identify potential growth opportunities and risks.
- Create and present detailed reports on customer satisfaction and relationship metrics to management.
- Educate customers on new products, services, and features to enhance their experience.
- Develop personalized strategies to meet the unique needs of each customer.
- Organize and participate in customer meetings, both virtual and in-person, to strengthen relationships.
- Collaborate with the sales team to identify and pursue cross-selling and up-selling opportunities.
- Monitor competitor activities to stay informed about market trends and provide insights to the team.
- Support marketing efforts by gathering and sharing customer feedback on campaigns and initiatives.
- Plan and execute customer retention programs and engagement activities.
- Train and support junior team members to ensure high standards of customer service.
- Manage the process of customer onboarding, ensuring a smooth and positive experience.
- Ensure compliance with company policies and industry regulations in all customer interactions.
- Facilitate the resolution of billing issues and other administrative concerns for customers.
- Stay updated on new product launches and industry developments to provide knowledgeable support to customers.

The ideal candidate for the Customer Relationship Manager role is a proactive and strategic professional with a bachelor's degree in Business Administration, Marketing, Communications, or a related field, and proven experience in a similar role. They possess exceptional communication and interpersonal skills, with a high level of empathy and patience, allowing them to address and resolve customer inquiries and complaints effectively. Demonstrating strong problem-solving and conflict resolution abilities, the candidate is adept at analyzing customer data and market trends to develop personalized strategies that meet unique customer needs. Their customer-focused mindset, coupled with a passion for delivering excellent service, drives them to foster long-term relationships and loyalty. Highly organized and detail-oriented, the candidate is skilled at multitasking and managing multiple customer accounts simultaneously while maintaining thorough records using CRM software. They are a collaborative team player who can work independently, take initiative, and adapt to changing circumstances. With a keen understanding of industry regulations and compliance, they support marketing and sales efforts, identify growth opportunities, and stay informed about competitor activities. The candidate's strong presentation and reporting skills, combined with their ability to work under pressure, influence customers, and think strategically, make them a valuable asset to the team. Their integrity, professionalism, eagerness to continuously learn, and commitment to meeting targets ensure they can thrive in this dynamic role.

- Proactively reach out to customers to understand their needs and ensure their satisfaction.
- Address and resolve customer inquiries, complaints, and issues in a timely and effective manner.
- Maintain detailed and accurate records of customer interactions and transactions using CRM software.
- Develop and nurture long-term relationships with key customers to foster loyalty and retention.
- Coordinate with internal teams to ensure timely and satisfactory delivery of products and services to customers.
- Conduct regular follow-up with customers to collect feedback and identify areas for improvement.
- Analyze customer data and trends to identify potential growth opportunities and risks.
- Create and present detailed reports on customer satisfaction and relationship metrics to management.
- Educate customers on new products, services, and features to enhance their experience.
- Develop personalized strategies to meet the unique needs of each customer.
- Organize and participate in customer meetings, both virtual and in-person, to strengthen relationships.
- Collaborate with the sales team to identify and pursue cross-selling and up-selling opportunities.
- Monitor competitor activities to stay informed about market trends and provide insights to the team.
- Support marketing efforts by gathering and sharing customer feedback on campaigns and initiatives.
- Plan and execute customer retention programs and engagement activities.
- Train and support junior team members to ensure high standards of customer service.
- Manage the process of customer onboarding, ensuring a smooth and positive experience.
- Ensure compliance with company policies and industry regulations in all customer interactions.
- Facilitate the resolution of billing issues and other administrative concerns for customers.
- Stay updated on new product launches and industry developments to provide knowledgeable support to customers.

- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Customer-focused mindset with a passion for delivering excellent service
- High level of empathy and patience
- Ability to analyze and interpret customer data and market trends
- Innovative and proactive approach to identifying customer needs
- Strong organizational and multitasking skills
- Detail-oriented and thorough
- Ability to build and maintain long-term relationships
- Collaborative team player
- Adaptable and flexible to changing circumstances
- Independent and self-motivated
- High degree of integrity and professionalism
- Results-driven with a focus on meeting targets and goals
- Eagerness to continuously learn and improve
- Strong presentation and reporting skills
- Ability to work under pressure and handle stressful situations
- Persuasive and influential in customer interactions
- Strategic thinker with a growth-oriented mindset

- Competitive salary range with performance-based bonuses and incentives
- Comprehensive health, dental, and vision insurance plans
- Retirement savings plan with company matching contributions
- Generous paid time off, including vacation days, sick leave, and holidays
- Flexible working hours and remote work options
- Professional development and continuous learning opportunities, including training programs and certifications
- Career advancement opportunities within the organization
- Access to wellness programs and resources, including gym memberships and mental health support
- Company-sponsored social events and team-building activities
- Employee assistance programs for personal and professional support
- Discounted rates on company products and services
- Travel opportunities for customer meetings and industry events (if applicable)
- Company-sponsored volunteer opportunities and community involvement programs
- Recognition and reward programs to acknowledge employee achievements and contributions
- Collaborative and inclusive work environment that values diversity and teamwork
- Modern office facilities with state-of-the-art technology and amenities