Customer Service Coordinator

Vintti is a staffing agency dedicated to boosting the economic efficiency of US companies. We provide access to a diverse range of skilled Latin American professionals, allowing businesses to build robust teams without the traditional high costs associated with domestic hiring. Our model supports companies in maximizing their resources, driving innovation, and achieving sustainable growth.

A Customer Service Coordinator plays a pivotal role in ensuring exceptional service delivery by acting as a liaison between customers and the company. They manage customer inquiries, resolve complaints, and coordinate with various departments to guarantee timely and accurate responses. This role involves monitoring service metrics, preparing reports, and implementing service improvement strategies. Effective communication, problem-solving skills, and a strong customer-centric focus are essential to this position. By fostering positive customer relationships, a Customer Service Coordinator contributes significantly to customer satisfaction and the overall success of the business.

- High school diploma or equivalent; Bachelor’s degree preferred
- Proven experience in a customer service role, preferably in a coordinator or supervisory capacity
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer service software, CRM systems, and Microsoft Office applications
- Ability to handle high-stress situations and manage multiple tasks simultaneously
- Strong organizational and time-management skills
- Ability to work both independently and collaboratively within a team
- Capability to train and mentor junior staff members
- Knowledge of the company's products, services, and policies
- Flexibility to work varying shifts, including evenings, weekends, and holidays
- Demonstrated ability to provide exceptional customer service and maintain professionalism
- Proactive attitude towards identifying and addressing customer needs
- Strong conflict resolution and de-escalation skills
- Ability to keep information confidential and handle sensitive data appropriately
- Experience in conducting customer satisfaction surveys and analyzing feedback
- Familiarity with order processing and inventory systems is a plus

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, services, and policies to customers
- Resolve customer issues and complaints, escalating to higher levels when necessary
- Process orders, returns, and exchanges
- Coordinate with other departments to ensure seamless customer service
- Maintain detailed and accurate records of customer interactions and transactions
- Monitor and follow up on pending customer requests and issues
- Assist in the development and implementation of customer service policies and procedures
- Identify and report recurring customer issues to help improve service processes
- Conduct customer satisfaction surveys and gather feedback to enhance service quality
- Train and mentor junior customer service representatives
- Manage and update the customer service knowledge base
- Stay informed about product updates, promotional offers, and company policies
- Participate in team meetings and training sessions
- Handle high-volume customer interactions during peak times

The ideal candidate for the Customer Service Coordinator role is an empathetic and customer-focused professional with a proven track record in customer service, preferably in a coordinator or supervisory capacity. They possess excellent verbal and written communication skills, coupled with strong problem-solving abilities and a keen attention to detail. Proficient in using customer service software, CRM systems, and Microsoft Office applications, they are adept at handling high-stress situations and managing multiple tasks simultaneously. Their strong organizational and time-management skills enable them to work both independently and collaboratively within a team. With the capability to train and mentor junior staff members, they exhibit a proactive attitude towards identifying and addressing customer needs. Demonstrated ability in providing exceptional customer service, coupled with strong conflict resolution and de-escalation skills, sets them apart. They are adaptable, flexible, and thrive in a dynamic work environment while maintaining a high level of professionalism and work ethic. Their positive and approachable demeanor, combined with tech-savviness and a continuous improvement mindset, ensures they are always ready to learn and grow. Dependable, punctual, and possessing a strong sense of accountability and ownership, they excel in building rapport with both customers and team members. Their commitment to confidentiality and handling sensitive information responsibly further highlights their suitability for this role.

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, services, and policies to customers
- Resolve customer issues and complaints, escalating to higher levels when necessary
- Process orders, returns, and exchanges
- Coordinate with other departments to ensure seamless customer service
- Maintain detailed and accurate records of customer interactions and transactions
- Monitor and follow up on pending customer requests and issues
- Assist in the development and implementation of customer service policies and procedures
- Identify and report recurring customer issues to help improve service processes
- Conduct customer satisfaction surveys and gather feedback to enhance service quality
- Train and mentor junior customer service representatives
- Manage and update the customer service knowledge base
- Stay informed about product updates, promotional offers, and company policies
- Participate in team meetings and training sessions
- Handle high-volume customer interactions during peak times

- Strong empathy and customer-focused mindset
- Excellent interpersonal and communication skills
- High degree of patience and understanding
- Ability to think critically and solve problems effectively
- Adaptability and flexibility in a dynamic work environment
- Detail-oriented and highly organized
- Ability to remain calm under pressure
- Strong multitasking capabilities
- Team player with a collaborative spirit
- High level of professionalism and work ethic
- Proactive and self-motivated
- Strong conflict resolution skills
- Positive and approachable demeanor
- Tech-savvy and quick to learn new systems
- Continuous improvement mindset and willingness to provide feedback
- Dependable and punctual
- Strong sense of accountability and ownership
- Ability to build rapport with customers and team members
- Excellent listening skills
- Commitment to maintaining confidentiality and handling sensitive information responsibly

- Competitive salary (specific range dependent on experience and qualifications)
- Comprehensive health insurance (medical, dental, and vision)
- Retirement savings plan with company match
- Paid time off (vacation, sick leave, and holidays)
- Flexible work hours and remote work options
- Employee assistance program (EAP)
- Professional development and training opportunities
- Tuition reimbursement for further education
- Career advancement opportunities within the company
- Wellness programs and incentives
- Employee discount on company products/services
- Collaborative and inclusive work environment
- Regular team-building activities and social events
- Performance-based bonuses and incentives
- Life and disability insurance
- Commuter benefits and transportation reimbursement
- Adoption assistance program
- Parental leave and family care programs
- Recognition and reward programs for outstanding performance