Customer Training Coordinator

Vintti is a strategic staffing agency that enhances the competitiveness of US businesses. By connecting SMBs, startups, and firms with highly skilled Latin American professionals, we offer a cost-effective solution to talent acquisition. Our model allows companies to access top-tier expertise at rates that significantly reduce overhead costs, enabling businesses to allocate resources more efficiently and boost their bottom line.

A Customer Training Coordinator is a pivotal role focused on enhancing customer experience through comprehensive training programs. The position involves designing, developing, and delivering training sessions that equip customers with the knowledge and skills needed to effectively utilize products or services. This role ensures that training materials are current, engaging, and tailored to meet diverse learning needs. Additionally, the Customer Training Coordinator collaborates with various departments to gather insights and feedback, ensuring continuous improvement of the training programs and fostering strong customer relationships.

- Bachelor's degree in Education, Communications, Business, or related field.
- Minimum of 2 years experience in training coordination or a related role.
- Proven ability to develop and deliver training materials and programs.
- Experience with e-learning platforms and tools.
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Proficiency in using Microsoft Office Suite and other presentation software.
- Ability to customize and adapt training content to different audience needs.
- Strong customer service orientation and interpersonal skills.
- Ability to analyze feedback and data to continuously improve training programs.
- Technical aptitude to troubleshoot and resolve issues during training sessions.
- Familiarity with product development processes and software updates.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Ability to work independently as well as collaboratively within a team.
- Willingness to travel as needed for in-person training sessions.
- Comfortable conducting both online and in-person training sessions.
- Knowledge of adult learning principles and instructional design methods.
- Capability to maintain training equipment and ensure operational readiness.

- Develop and maintain comprehensive training schedules and calendars.
- Coordinate with internal departments to gather and curate training materials.
- Communicate with customers to schedule, confirm, and manage training sessions.
- Prepare and distribute training resources including manuals, guides, and slides.
- Conduct both online and in-person training sessions on product usage and best practices.
- Customize training content to meet specific customer requirements and use cases.
- Monitor training effectiveness through feedback and assessment tools.
- Provide post-training support and follow-up for additional customer inquiries.
- Track and report on training participation, customer satisfaction, and competency metrics.
- Collaborate with product development to stay informed of new features and updates.
- Update training documentation to reflect product changes and enhancements.
- Assist in the creation of e-learning modules and other digital training formats.
- Troubleshoot and resolve technical issues during training sessions.
- Collect and analyze customer feedback to enhance training programs.
- Manage and maintain training equipment and facilities.
- Provide suggestions for improving the overall customer training experience.
- Attend team meetings to review and discuss training program progress and updates.

The ideal candidate for the Customer Training Coordinator role will be a dynamic professional with a Bachelor's degree in Education, Communications, Business, or a related field, and at least 2 years of experience in training coordination or a similar role. This individual will possess a proven ability to develop and deliver effective training materials and programs, showcasing their strong verbal and written communication skills along with exceptional presentation capabilities. Highly organized and detail-oriented, the ideal candidate will adeptly manage comprehensive training schedules, customize content for diverse audiences, and juggle multiple tasks simultaneously. They will be proficient in using Microsoft Office Suite, e-learning platforms, and other presentation software, demonstrating a strong technical aptitude to troubleshoot issues during training sessions. A customer-centric mindset, combined with strong interpersonal skills, will enable them to engage effectively with clients, providing tailored training solutions and post-training support. The candidate should also exhibit an analytical mindset, capable of evaluating feedback to continuously enhance training programs. Additionally, they will be a proactive, self-starting team player, comfortable working independently or collaboratively, and willing to travel as needed for in-person training sessions. Ultimately, their adaptability, quick learning ability, and passion for education and customer success will set them apart as the perfect fit for this role.

- Develop and maintain training schedules and calendars for customer training sessions.
- Coordinate with internal departments to gather relevant training materials and resources.
- Communicate with customers to schedule training sessions and confirm attendance.
- Prepare and distribute training materials and resources, such as manuals, guides, and presentation slides.
- Conduct online and in-person training sessions for customers on product usage and best practices.
- Customize training content to address specific customer needs and use cases.
- Monitor and evaluate the effectiveness of training sessions through feedback and assessment tools.
- Provide post-training follow-up to address any additional customer questions or concerns.
- Track and report on training participation, customer satisfaction, and competency metrics.
- Collaborate with the product development team to stay updated on new features and updates.
- Update and maintain training documentation and resources to reflect the latest product changes.
- Assist in creating e-learning modules and other digital training content.
- Troubleshoot and resolve any technical issues that arise during training sessions.
- Collect and analyze customer feedback to continuously improve training programs.
- Manage and maintain training equipment and facilities, ensuring everything is operational and ready for use.
- Provide input and suggestions for improving the overall customer training experience.
- Attend regular team meetings to discuss training program progress and updates.

- Strong communicator with exceptional presentation skills
- Highly organized and detail-oriented
- Adaptable and able to customize content for diverse audiences
- Excellent problem-solving and troubleshooting abilities
- Customer-centric with strong interpersonal skills
- Self-starter with the ability to work independently
- Collaborative team player
- Technologically savvy with a strong technical aptitude
- Analytical mindset for evaluating feedback and improving training
- Flexible and willing to travel for in-person training sessions
- Quick learner with the ability to stay updated on product changes
- Proactive and innovative in improving training programs
- Skilled in time management and prioritization
- Passionate about education and customer success
- Comfortable managing multiple responsibilities simultaneously

- Competitive salary range of $50,000 to $70,000 per year
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with company matching
- Generous paid time off (PTO) and holiday schedule
- Flexible work hours and remote work opportunities
- Professional development and career advancement opportunities
- Access to online training and certification programs
- Employee assistance program (EAP) for personal and professional support
- Company-sponsored wellness programs and initiatives
- Tuition reimbursement for further education
- Travel expenses covered for in-person training sessions
- Recognition and rewards programs for outstanding performance
- Collaborative and inclusive work environment
- Opportunities to work with cutting-edge technology and innovative products
- Dedicated budget for training resources and materials