Customer Training Specialist

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Customer Training Specialist plays a crucial role in enhancing customer experience by providing comprehensive training on company products and services. This role involves designing, developing, and delivering training programs to educate customers on effectively utilizing the company's offerings. The specialist assesses customer needs, creates customized training materials, and employs various instructional techniques to ensure customers gain the knowledge and skills required for optimal use. Additionally, they gather feedback to continually improve training content and approaches, thereby fostering customer satisfaction and loyalty.

- Bachelor's degree in Education, Training, Business, or a related field
- Minimum of 3 years of experience in customer training, instructional design, or a related field
- Proficiency in creating and delivering training materials and presentations
- Strong understanding of adult learning principles and training methodologies
- Excellent verbal and written communication skills
- Experience with web conferencing and e-learning tools (e.g., Zoom, Microsoft Teams, Learning Management Systems)
- Strong organizational skills with attention to detail
- Ability to assess training needs and create customized training plans
- Experience in collaborating with cross-functional teams, including product development and customer success teams
- Ability to adapt training content based on feedback and performance metrics
- Strong problem-solving skills and ability to address product-related issues
- Customer-focused mindset with a commitment to providing high-quality training experiences
- Proficiency in using training software and technology
- Ability to travel as needed for in-person training sessions
- Ability to work independently and manage multiple projects simultaneously
- Demonstrated ability to track and report on training effectiveness and customer satisfaction
- Experience using feedback to continually improve training materials and delivery methods
- Knowledge of industry trends and best practices in customer training and onboarding
- Experience in preparing and distributing training certificates, progress reports, and other documentation

- Conduct training sessions for customers in multiple formats, including in person, via web conferencing, and through recorded videos
- Develop, update, and maintain training materials such as manuals, guides, and online resources
- Assess and identify customers' training needs using surveys, interviews, and feedback
- Create and deliver customized training plans and courses tailored to customer requirements
- Monitor, evaluate, and modify the effectiveness of training programs based on assessments and feedback
- Collaborate with the product development team to stay informed about new features and updates
- Provide one-on-one support and follow-up sessions to ensure customer comprehension and product usage
- Track and report on training metrics, including customer satisfaction and performance improvements
- Assist in resolving product-related issues that arise during training sessions
- Gather and analyze feedback from customers to enhance and refine training programs
- Stay current with industry trends and best practices in customer training and onboarding
- Maintain organized records of all training activities, materials, and customer interactions
- Prepare and distribute training certificates, progress reports, and other documentation as needed
- Support sales and customer success teams by providing training expertise during the onboarding process
- Facilitate discussions and interactive activities to improve customer engagement and knowledge retention
- Participate in team meetings to share insights and feedback on customer training experiences

The ideal candidate for the Customer Training Specialist role is a highly motivated and empathetic professional with a bachelor's degree in Education, Training, Business, or a related field, and at least 3 years of experience in customer training or instructional design. They possess a strong understanding of adult learning principles and training methodologies, combined with a knack for simplifying complex information, and have proven proficiency in creating and delivering engaging training materials and presentations both in person and via web conferencing tools such as Zoom and Microsoft Teams. Exceptional verbal and written communication skills are crucial, along with the ability to assess training needs, develop customized training plans, and adapt content based on feedback and performance metrics. This candidate excels in organizing and managing multiple projects, demonstrating meticulous attention to detail and a proactive problem-solving approach to address product-related issues. They thrive on collaborating with cross-functional teams, including product development and customer success, to stay informed about new features and updates, ensuring the training programs remain current and effective. Passionate about helping others learn and succeed, they exhibit a highly customer-focused mindset, with a blend of strong interpersonal skills, creativity, and resilience to handle challenging training scenarios. Additionally, they are technically proficient, quick to learn new tools and software, and demonstrate strong analytical and critical thinking skills to continually improve training effectiveness and customer satisfaction. Their dynamic and engaging training style, coupled with a commitment to continuous learning and professional development, sets them apart as an ideal candidate who is dedicated to providing exceptional training experiences and fostering long-term customer success.

- Conduct training sessions for customers either in person, via web conferencing, or through recorded videos
- Develop and update training materials, including manuals, guides, and online resources
- Assess customers' training needs through surveys, interviews, and feedback
- Create customized training plans and courses tailored to specific customer requirements
- Monitor and evaluate the effectiveness of training programs and modify content as necessary
- Collaborate with the product development team to stay up-to-date on new features and updates
- Provide one-on-one support and follow-up sessions to ensure customers fully understand how to use the product
- Track and report on training metrics, including customer satisfaction and performance improvements
- Assist in the resolution of any product-related issues that may arise during training sessions
- Gather feedback from customers to improve and refine training programs
- Stay current with industry trends and best practices in customer training and onboarding
- Maintain organized records of training activities, materials, and customer interactions
- Prepare and distribute training certificates, progress reports, and other relevant documentation
- Support sales and customer success teams by providing training expertise during customer onboarding
- Facilitate discussions and interactive activities to enhance customer engagement and knowledge retention
- Participate in team meetings to share insights and feedback on customer training experiences

- Passionate about helping others learn and succeed
- Strong interpersonal and communication skills
- Adaptable and responsive to feedback and changing needs
- Detail-oriented with excellent organizational skills
- Proactive problem solver
- Ability to simplify complex information
- Technically proficient and quick to learn new tools and software
- Highly empathetic and customer-focused
- Strong analytical and critical thinking skills
- Engaging and dynamic training style
- Collaborative team player
- Self-motivated with a strong work ethic
- Sound judgment and decision-making abilities
- Creative thinker with innovative approaches to training
- Strong time-management skills
- Resilient and able to handle challenging training scenarios
- Enthusiastic about continuous learning and professional development
- Committed to providing exceptional customer service

- Competitive salary range
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Flexible work arrangements, including remote work options
- Professional development opportunities and training programs
- Tuition reimbursement
- Employee assistance program (EAP)
- Health and wellness programs
- Parental leave
- Employee recognition and reward programs
- Company-sponsored events and team-building activities
- Travel allowances for in-person training sessions
- Access to the latest technology and training tools
- Collaborative and inclusive work environment
- Opportunities for career advancement and growth