Desktop Support Engineer

Vintti is a dynamic staffing agency bridging the gap between Latin American talent and US-based businesses. We specialize in connecting skilled professionals from Latin America with small and medium-sized businesses, startups, and firms across the United States. Our mission is to provide top-tier staffing solutions that enable US companies to access a diverse pool of talented individuals while offering exciting career opportunities to Latin American professionals. By leveraging our extensive network and deep understanding of both markets, Vintti facilitates mutually beneficial partnerships that drive growth and innovation for our clients and candidates alike.

A Desktop Support Engineer is a crucial asset in any organization, responsible for maintaining and troubleshooting hardware and software issues on desktop computers. This role focuses on ensuring the smooth operation of IT infrastructure by addressing technical problems, installing and updating software, and providing user support to optimize productivity. Additionally, Desktop Support Engineers often set up new workstations, manage peripheral devices, and ensure security protocols are upheld. Their expertise in diagnosing and solving technical issues ensures that employees can perform their tasks efficiently with minimal disruption.

- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- Proven experience as a Desktop Support Engineer or similar technical support role.
- Strong knowledge of desktop operating systems, including Windows and macOS.
- Familiarity with network configurations and troubleshooting.
- Experience with software installation, configuration, and maintenance.
- Proficiency in using remote desktop tools and IT support ticketing systems.
- Understanding of computer hardware, including desktops, laptops, and peripheral devices.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively.
- Knowledge of data backup and recovery procedures.
- Experience with video conferencing setups and support.
- Familiarity with system updates, patches, and software upgrades.
- Ability to create and maintain technical documentation.
- Strong organizational and inventory management skills.
- Understanding of IT security policies and best practices.
- Ability to work independently and as part of a team.
- Willingness to participate in an on-call rotation for after-hours support.
- Ability to provide user training and support.
- Commitment to continuous learning and staying current with emerging technologies and trends.
- Physical ability to lift and move computer equipment as needed.

- Troubleshoot hardware, software, and network issues.
- Resolve technical problems for end-users.
- Install and configure operating systems and software applications.
- Maintain and update desktop and laptop inventory.
- Perform system updates, patches, and software upgrades.
- Set up new employee workstations.
- Perform routine system maintenance.
- Document technical procedures and solutions.
- Collaborate with IT team to resolve complex issues.
- Ensure data backups and recovery procedures.
- Monitor system performance and logs.
- Maintain IT support ticketing system.
- Provide support for printers, scanners, and mobile devices.
- Conduct user training on systems.
- Participate in on-call rotation for after-hours support.
- Ensure compliance with IT policies and security standards.
- Assist with video conferencing setup and support.
- Provide technical input for IT projects.
- Stay updated with emerging technologies and trends.

The ideal candidate for the Desktop Support Engineer role will have a Bachelor’s degree in Computer Science, Information Technology, or a related field, coupled with proven experience in a similar technical support capacity. They will possess a robust technical aptitude, demonstrated by their strong knowledge of Windows and macOS operating systems, network configurations, and computer hardware, including desktops, laptops, and peripheral devices. This individual will be highly skilled in troubleshooting complex hardware, software, and network issues, with a proactive approach to problem-solving and attention to detail. They will excel in managing and prioritizing multiple tasks, ensuring timely resolution of technical problems through effective use of remote desktop tools and IT support ticketing systems. Exceptional communication skills, both written and verbal, are a must, coupled with the ability to clearly convey technical concepts to non-technical users. The candidate will be naturally collaborative, thriving in a team environment while also demonstrating independence and the initiative to drive solutions forward. They will be committed to continuous learning and staying current with emerging technologies and industry trends, maintaining high ethical standards and professionalism. Their strong organizational and inventory management skills, coupled with a solid understanding of IT security policies and best practices, will ensure compliance and data integrity. Adept at providing comprehensive user training and support, they will also be flexible and adaptable, demonstrating patience and a customer service-oriented mindset. Capable of lifting and moving computer equipment as needed, this individual will also be ready to participate in an on-call rotation for after-hours support, showcasing their reliability and dedication to the role.

- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain operating systems and software applications.
- Provide technical support to end-users via phone, email, and in-person.
- Manage and maintain desktop and laptop inventory, including asset tracking.
- Perform system updates, patches, and software upgrades.
- Set up and configure new employee workstations, including hardware and software.
- Perform routine system maintenance and preventive measures.
- Assist with the deployment of new technologies and hardware refreshes.
- Document technical procedures and solutions for common issues.
- Collaborate with IT team members to resolve complex technical problems.
- Ensure data backups and recovery procedures are performed regularly.
- Monitor system performance and log issues.
- Maintain and update IT support ticketing system.
- Provide support for peripheral devices such as printers, scanners, and mobile devices.
- Conduct user training and education on system features and best practices.
- Participate in on-call rotation to provide after-hours support as needed.
- Ensure compliance with company IT policies and security standards.
- Assist with the setup and support of video conferencing equipment.
- Provide technical input for IT projects and initiatives.
- Keep up to date with emerging technologies and industry trends.

- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Detail-oriented with a high degree of accuracy
- Proactive and self-motivated
- Ability to work well under pressure and meet deadlines
- Strong customer service orientation
- Collaborative team player
- Flexibility and adaptability to changing environments and tasks
- Commitment to continuous improvement and learning
- High ethical standards and professionalism
- Patience and strong listening skills for dealing with end-users
- Ability to clearly explain technical concepts to non-technical users
- Strong organizational skills and multitasking ability
- Highly dependable and responsible
- Strong technical aptitude and passion for technology
- Positive attitude and approach towards challenges and new tasks

- Competitive salary range based on experience
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with company matching
- Paid time off, including vacation, sick leave, and holidays
- Flexible work hours and opportunities for remote work
- Professional development and training programs
- Tuition reimbursement for continued education
- Employee wellness programs
- Access to company fitness facilities or gym reimbursement
- Employee assistance program (EAP) for personal and work-related issues
- Opportunities for career advancement and internal mobility
- Regular team-building events and outings
- Company-sponsored certifications and licensing courses
- Discounts on company products and services
- Modern and collaborative work environment
- Transportation benefits or commuter reimbursement
- Technology and hardware provided to support your role
- Employee recognition and rewards programs
- Supportive and inclusive company culture
- Performance-based bonuses and incentives
- Work-life balance initiatives and policies
- On-site childcare or childcare assistance programs
- Stock options or employee stock purchase plan (if applicable)
- Life and disability insurance
- Relocation assistance for eligible candidates
- Volunteer time off and community involvement programs