Desktop Support Technician

Vintti stands at the forefront of economically advantageous staffing solutions for US businesses. By facilitating partnerships between American companies and Latin American professionals, we offer a pathway to reduced operational costs without sacrificing quality. Our approach enables businesses to reinvest savings into core areas, fostering growth and enhancing overall market competitiveness.

A Desktop Support Technician provides essential technical support and troubleshooting services to users in an organization, ensuring that desktop systems, peripherals, and network connectivity issues are resolved efficiently. This role involves installing, configuring, and maintaining hardware and software, addressing user inquiries, and providing timely solutions to technical problems. By maintaining updated equipment and system security, Desktop Support Technicians play a crucial part in optimizing IT operations and enhancing user productivity. Their comprehensive knowledge of operating systems, applications, and network protocols enables them to effectively support and educate end-users.

- Associate's degree in Information Technology, Computer Science, or a related field
- CompTIA A+, Network+, or similar IT certifications
- Minimum of 2 years of experience in desktop support or a similar technical support role
- Proficiency in Windows and macOS operating systems
- Experience with Microsoft Office Suite and other common desktop applications
- Familiarity with hardware and software troubleshooting techniques
- Strong knowledge of network protocols and configurations
- Ability to install, configure, and upgrade computer hardware and software
- Experience with remote desktop support tools and techniques
- Excellent communication and customer service skills
- Ability to explain technical concepts to non-technical users
- Strong problem-solving and analytical skills
- Detail-oriented with good organizational and documentation skills
- Ability to work independently and as part of a team
- Strong time-management skills and ability to prioritize tasks effectively
- Ability to lift and move equipment up to 50 pounds
- Willingness to participate in an on-call rotation and work outside regular business hours if needed

- Respond to and resolve technical support requests from end-users via phone, email, or in-person.
- Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices.
- Install, configure, and update computer hardware, operating systems, and software applications.
- Perform regular maintenance tasks, including software updates, system backups, and antivirus scans.
- Assist users with login issues, password resets, and account unlocks.
- Manage and deploy desktop hardware and software inventory using asset management tools.
- Maintain and support the functionality of printers, copiers, and scanners.
- Configure and support mobile devices, including smartphones and tablets.
- Ensure network connectivity for desktop and laptop computers.
- Set up and maintain user workstations, including configuring and connecting monitors, keyboards, and mice.
- Document issues, solutions, and work performed in the IT service management system.
- Educate and instruct users on proper use of computers, software, and peripherals.
- Collaborate with other IT team members to resolve complex technical issues.
- Assist with the setup and support of audio-visual equipment for meetings and presentations.
- Monitor system alerts and perform proactive maintenance to prevent issues.
- Provide support for remote access solutions and VPN configurations.
- Escalate unresolved issues to the next level of support when necessary.
- Follow company policies, procedures, and security guidelines in performing tasks.

The ideal candidate for the Desktop Support Technician role is an experienced and detail-oriented professional with at least two years in desktop or technical support, holding an Associate's degree in Information Technology, Computer Science, or a related field, along with CompTIA A+ or Network+ certification. They possess proficiency in both Windows and macOS operating systems, as well as a strong command of the Microsoft Office Suite and common desktop applications. This candidate demonstrates exceptional troubleshooting and problem-solving skills, with a deep understanding of hardware and software troubleshooting techniques and network protocols. They are adept at installing, configuring, and upgrading computer hardware and software, and are comfortable using remote desktop support tools. Their excellent communication and customer service abilities enable them to explain complex technical concepts to non-technical users effectively. They are highly organized, with strong documentation skills and a keen attention to detail, and are capable of managing and prioritizing multiple tasks efficiently. The ideal candidate is a proactive, self-motivated team player who can work independently with minimal supervision, adapt quickly to changing technology, and remain calm under pressure in a fast-paced environment. They are dedicated to continuous learning, exercise patience when assisting users, and bring a customer-focused mindset to their role, ensuring a high level of service. Additionally, they understand the importance of maintaining confidentiality and integrity with sensitive information, are willing to participate in an on-call rotation, and can lift and move equipment up to 50 pounds when necessary.

- Respond to and resolve technical support requests from end-users via phone, email, or in-person.
- Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices.
- Install, configure, and update computer hardware, operating systems, and software applications.
- Perform regular maintenance tasks, including software updates, system backups, and antivirus scans.
- Assist users with login issues, password resets, and account unlocks.
- Manage and deploy desktop hardware and software inventory using asset management tools.
- Maintain and support the functionality of printers, copiers, and scanners.
- Configure and support mobile devices, including smartphones and tablets.
- Ensure network connectivity for desktop and laptop computers.
- Set up and maintain user workstations, including configuring and connecting monitors, keyboards, and mice.
- Document issues, solutions, and work performed in the IT service management system.
- Educate and instruct users on proper use of computers, software, and peripherals.
- Collaborate with other IT team members to resolve complex technical issues.
- Assist with the setup and support of audio-visual equipment for meetings and presentations.
- Monitor system alerts and perform proactive maintenance to prevent issues.
- Provide support for remote access solutions and VPN configurations.
- Escalate unresolved issues to the next level of support when necessary.
- Follow company policies, procedures, and security guidelines in performing tasks.

- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work well under pressure and in a fast-paced environment
- High level of professionalism and a positive attitude
- Proactive approach to identifying and resolving potential issues
- Detail-oriented with a focus on accuracy and precision
- Strong organizational skills and ability to manage multiple tasks
- Self-motivated and able to work independently with minimal supervision
- Team player with the ability to collaborate effectively with colleagues
- Adaptability to rapidly changing technology and environments
- Patience and ability to explain technical concepts to non-technical users
- Strong time management and prioritization skills
- Willingness to continuously learn and grow professionally
- Dependability and strong work ethic
- Ability to maintain confidentiality and integrity with sensitive information
- Customer-focused mindset with a dedication to providing exceptional service

- Competitive salary range: $45,000 - $60,000 annually
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with company match
- Paid time off (vacation, sick leave, holidays)
- Flexible work schedule and remote work opportunities
- Professional development and training programs
- Tuition reimbursement for continuing education
- Access to employee wellness programs
- Employee assistance program for personal and professional support
- Discounted gym memberships and fitness classes
- Recognition and rewards program
- Company-sponsored events and team-building activities
- Casual dress code
- Free on-site parking or transportation stipend
- Access to the latest technology and tools for professional use