Director of Quality Operations

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

The Director of Quality Operations is pivotal in overseeing the quality assurance and control processes within an organization. This role ensures that products and services meet consistent standards by developing and implementing quality management systems, policies, and procedures. The Director of Quality Operations collaborates closely with various departments to track performance, identify areas for improvement, and drive initiatives that enhance operational efficiency. By fostering a culture of continuous improvement and compliance, this role contributes significantly to customer satisfaction and regulatory adherence.

- Bachelor's degree in Engineering, Quality Management, or a related field
- Minimum of 10 years of experience in quality management or quality assurance roles
- Proven experience in a leadership or managerial role within quality operations
- In-depth knowledge of Quality Management Systems (QMS) and regulatory requirements
- Strong understanding of ISO 9001, Six Sigma, Lean, and other quality methodologies
- Excellent analytical skills with the ability to interpret complex quality data and metrics
- Proficient in conducting audits and inspections
- Hands-on experience with supplier quality management processes
- Demonstrated ability to lead, mentor, and develop a team
- Strong project management skills and experience with continuous improvement initiatives
- Exceptional communication and interpersonal skills
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Strong organizational skills with attention to detail
- Experience in budget development and resource allocation
- Proficient in quality management software and tools
- Ability to work under pressure and meet tight deadlines
- Certification such as Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or similar preferred

- Oversee daily management of quality operations to ensure compliance with both company standards and regulatory requirements.
- Develop, implement, and maintain the Quality Management System (QMS) to enhance overall quality performance.
- Lead, mentor, and provide direction to the quality team, including delivering performance feedback.
- Conduct regular audits and inspections to ensure adherence to quality procedures and policies.
- Collaborate with cross-functional teams to resolve quality-related issues and implement corrective actions.
- Analyze quality data and metrics to identify trends and areas for improvement.
- Manage quality documentation, ensuring accurate records of quality-related activities are maintained.
- Ensure all products and services meet customer expectations and satisfaction.
- Coordinate and oversee supplier quality management processes.
- Implement continuous improvement initiatives to enhance product quality and operational efficiency.
- Prepare and present quality performance reports to senior management.
- Facilitate training programs to educate employees on quality standards and procedures.
- Liaise with regulatory bodies and external auditors during inspections and audits.
- Ensure effective communication of quality standards and objectives across the organization.
- Develop and manage the quality operations budget and resource allocation.
- Drive quality-related projects and initiatives to support organizational goals.

The ideal candidate for the Director of Quality Operations role will possess a Bachelor's degree in Engineering, Quality Management, or a related field, coupled with a minimum of 10 years of experience in quality management or quality assurance roles. They will demonstrate proven leadership abilities and a successful track record in managing and developing high-performing teams. The candidate will have in-depth knowledge of Quality Management Systems (QMS) and a thorough understanding of regulatory requirements, including ISO 9001, Six Sigma, and Lean methodologies. They will be highly analytical, adept at interpreting complex quality data and metrics to drive continuous improvement initiatives. Hands-on experience with conducting audits, managing supplier quality processes, and a proven ability to handle budget development and resource allocation are essential. The ideal candidate will exhibit exceptional communication and interpersonal skills, capable of collaborating effectively with cross-functional teams and stakeholders. They will possess a strong organizational aptitude, detail-oriented mindset, and a high level of integrity and commitment to quality excellence. Proficiency in quality management software and tools, along with a proactive and strategic approach to problem-solving, will position the candidate to meet and exceed customer expectations. Certification as a Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or similar is preferred. In addition, the candidate will display resilience, adaptability, and the ability to thrive in a fast-paced and dynamic environment, demonstrating a dedication to ongoing professional development and staying updated on industry best practices.

- Oversee daily quality operations to ensure compliance with company standards and regulatory requirements
- Develop, implement, and maintain the Quality Management System (QMS) to enhance overall quality performance
- Lead and mentor the quality team, providing direction and performance feedback
- Conduct regular audits and inspections to ensure adherence to quality procedures and policies
- Collaborate with cross-functional teams to resolve quality-related issues and implement corrective actions
- Analyze quality data and metrics to identify trends and areas for improvement
- Manage quality documentation and maintain accurate records of quality-related activities
- Ensure that all products and services meet customer expectations and satisfaction
- Coordinate and oversee supplier quality management processes
- Implement continuous improvement initiatives to enhance product quality and operational efficiency
- Prepare and present quality performance reports to senior management
- Facilitate training programs to educate employees on quality standards and procedures
- Liaise with regulatory bodies and external auditors during inspections and audits
- Ensure effective communication of quality standards and objectives across the organization
- Develop and manage the quality operations budget and resource allocation
- Drive quality-related projects and initiatives to support organizational goals

- Strong leadership abilities and proven track record in team management
- Excellent problem-solving skills and ability to think strategically
- High level of integrity and commitment to quality excellence
- Detail-oriented with a strong emphasis on accuracy
- Exceptional communication skills, both written and verbal
- Collaborative and able to work effectively with cross-functional teams
- Proactive and self-motivated with a strong sense of accountability
- Adaptable and able to handle a fast-paced, dynamic work environment
- Strong analytical mindset with the ability to make data-driven decisions
- Results-oriented with a focus on continuous improvement
- Innovative thinker with the ability to drive change and implement new processes
- Customer-focused with a dedication to meeting and exceeding customer expectations
- Organizational skills with the ability to manage multiple priorities and projects
- Resilient and able to work well under pressure
- Committed to ongoing professional development and staying updated on industry best practices

- Competitive salary range ($100,000 - $150,000 annually)
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with company matching
- Paid time off (PTO) and company holidays
- Flexible work hours and hybrid/remote work options
- Professional development and training programs
- Tuition reimbursement for continuing education
- Employee Assistance Program (EAP)
- Performance-based bonuses and incentives
- Life and disability insurance
- Wellness programs and gym membership discounts
- Commuter benefits and transportation subsidies
- Employee recognition and awards programs
- Opportunities for career growth and advancement within the company
- Company-sponsored social events and team-building activities