Fintech Operations Manager

Vintti is a specialized staffing agency that believes diversity is the catalyst for innovation. We connect US-based SMBs, startups, and firms with exceptional talent from Latin America, fostering a rich tapestry of cultural perspectives within American businesses. Our unique position allows us to handpick professionals who not only possess the required skills but also bring fresh ideas and global insights to the table. Vintti's services go beyond filling positions; we enrich company cultures and expand business horizons on an international scale.

A Fintech Operations Manager plays a critical role in overseeing the daily operations and strategic direction of financial technology solutions within an organization. This role involves managing teams, ensuring regulatory compliance, optimizing processes, and implementing innovative technologies to enhance operational efficiency and customer satisfaction. The Fintech Operations Manager collaborates with various departments to streamline workflows, mitigate risks, and drive continuous improvement in financial services. They are pivotal in bridging the gap between technology and finance, ensuring seamless integration and functionality of financial systems and platforms.

- Bachelor's degree in Business, Finance, Operations Management, or related field
- Minimum of 5 years of experience in operations management within the fintech or financial services industry
- Proven experience with regulatory compliance and industry standards
- Strong analytical skills with the ability to analyze metrics and reports
- Excellent problem-solving skills and attention to detail
- Demonstrated ability to lead and coordinate cross-functional teams
- Strong interpersonal and communication skills
- Experience in managing relationships with financial institutions, payment processors, and vendors
- Knowledge of transactional processes and reconciliations
- Proficiency with financial software and technology solutions
- Ability to develop and enforce operational policies and procedures
- Experience conducting audits and risk assessments
- Proven track record of optimizing workflow processes to increase efficiency
- Ability to handle customer escalations professionally
- Experience in preparing and presenting reports to senior management
- Capability to train and mentor junior team members
- Strong negotiation skills for vendor management
- Understanding of root cause analysis and corrective action implementation
- Up-to-date knowledge of industry trends, regulations, and best practices
- Experience in strategic planning and aligning operations with business goals
- Proficiency in maintaining data integrity and security in operational activities

- Oversee daily operational activities to ensure high performance and compliance.
- Monitor and manage transactional processes for accuracy and efficiency.
- Lead cross-functional teams to resolve operational issues.
- Review and optimize workflow processes.
- Manage relationships with financial institutions and key partners.
- Analyze operational metrics to identify trends and areas for improvement.
- Develop and enforce operational policies and procedures.
- Ensure timely and accurate reconciliation of accounts and ledgers.
- Support implementation of new technology solutions and upgrades.
- Handle customer escalations related to operational issues.
- Conduct audits and risk assessments to ensure compliance.
- Coordinate with compliance teams to adhere to regulatory requirements.
- Prepare and present operational performance reports to senior management.
- Train and mentor junior team members.
- Manage vendor relationships and negotiate contracts.
- Participate in strategic planning to align operational capabilities with business goals.
- Conduct root cause analysis of operational disruptions and implement corrective actions.
- Maintain knowledge of industry trends, regulations, and best practices.
- Collaborate with product management teams to support product launches and enhancements.
- Ensure data integrity and security in all operational activities.

The ideal candidate for the Fintech Operations Manager role is a seasoned professional with a Bachelor's degree in Business, Finance, Operations Management, or a related field, coupled with a minimum of 5 years of experience in operations management within the fintech or financial services industry. They possess a deep understanding of regulatory compliance and industry standards, and have a proven track record in optimizing workflow processes to enhance efficiency. With strong analytical skills, they are adept at analyzing metrics and preparing detailed reports for senior management. They demonstrate exceptional problem-solving abilities, keen attention to detail, and possess the capability to manage and resolve customer escalations professionally. This candidate is a natural leader, able to coordinate and guide cross-functional teams, train and mentor junior members, and foster a culture of continuous improvement. Their interpersonal and communication skills are outstanding, allowing them to effectively manage relationships with financial institutions, payment processors, and vendors. Technologically savvy, they are proficient with financial software and are enthusiastic about fintech innovations. The candidate excels in maintaining data integrity and security, conducting audits, and performing risk assessments. They possess strong negotiation skills and are experienced in strategic planning to align operations with business objectives. Highly organized, adaptable, and proactive, they excel in a fast-paced environment, demonstrating resilience under pressure, strong time management, and a commitment to delivering high-quality service. Their integrity, professionalism, and commitment to compliance and continuous learning set them apart as an exceptional fit for this role.

- Oversee daily operational activities to ensure high performance and compliance with regulatory requirements.
- Monitor and manage transactional processes, ensuring accuracy and efficiency.
- Lead and coordinate cross-functional teams to resolve any operational issues.
- Review and optimize workflow processes to increase operational efficiency.
- Manage relationships with financial institutions, payment processors, and other key partners.
- Analyze operational metrics and reports to identify trends and areas for improvement.
- Develop and enforce operational policies and procedures.
- Ensure timely and accurate reconciliation of accounts and ledgers.
- Support the implementation of new technology solutions and upgrades.
- Handle customer escalations related to operational issues.
- Conduct regular audits and risk assessments to ensure compliance with industry standards.
- Coordinate with compliance teams to ensure adherence to all relevant regulatory requirements.
- Prepare and present operational performance reports to senior management.
- Train and mentor junior team members, fostering a culture of continuous learning and improvement.
- Manage vendor relationships and negotiate contracts to ensure cost-effective services.
- Participate in strategic planning to align operational capabilities with business goals.
- Conduct root cause analysis of operational disruptions and implement corrective actions.
- Maintain up-to-date knowledge of industry trends, regulations, and best practices.
- Collaborate with product management teams to support product launches and enhancements.
- Ensure a high level of data integrity and security in all operational activities.

- Detail-oriented with a strong focus on accuracy and precision
- Proactive and takes initiative in identifying and solving problems
- Highly organized and able to manage multiple tasks simultaneously
- Strong leadership and team management skills
- Effective communicator, both written and verbal
- Adaptable and flexible in a fast-paced environment
- Excellent analytical and critical thinking abilities
- Collaborative and able to work well with cross-functional teams
- Resilient under pressure with strong time management skills
- Customer-focused with a commitment to delivering high-quality service
- Technologically savvy with a keen interest in fintech innovations
- Strategic thinker with the ability to align operations with broader business objectives
- Integrity and commitment to professional ethics and compliance
- Energetic and enthusiastic about continuous learning and improvement
- Independent and able to make informed decisions confidently
- Strong interpersonal skills to build and maintain effective relationships
- Results-driven with a track record of achieving operational goals
- Financially literate with a robust understanding of the financial services industry
- Adept at negotiating and managing vendor relationships
- Committed to maintaining high standards of data integrity and security

- Competitive salary with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Paid time off (PTO) and holidays
- Flexible work hours and remote work options
- Professional development and training programs
- Career advancement opportunities
- Employee wellness programs
- Tuition reimbursement
- Life and disability insurance
- Employee stock purchase plans
- Access to cutting-edge technology and tools
- Gym membership or fitness reimbursement
- Paid parental leave
- Commuter benefits or transportation subsidies
- Employee assistance program (EAP)
- Company-sponsored events and team-building activities
- Generous employee referral program
- Inclusive and diverse work environment
- Onsite snacks and beverages (if applicable)
- Collaborative and supportive company culture