IT Analyst

Vintti is a staffing agency with a unique mission: to create win-win scenarios for both US businesses and Latin American professionals. We address the challenges faced by SMBs, startups, and firms in finding the right talent, as well as the aspirations of skilled Latin American workers seeking international opportunities. By bridging this gap, Vintti enables US companies to access a wealth of untapped talent, while providing Latin American professionals with pathways to expand their careers on a global scale. Our approach cultivates a symbiotic ecosystem that benefits all parties involved.

An IT Analyst plays a crucial role in ensuring that an organization's technology infrastructure runs efficiently and effectively. They are responsible for analyzing a company's IT systems, identifying areas for improvement, and implementing solutions that enhance overall performance. By conducting thorough assessments, monitoring system health, and troubleshooting issues, IT Analysts help optimize technology resources and support strategic business goals. Their expertise aids in the integration of new technologies and streamlining of existing processes, ensuring a resilient and scalable IT environment that meets the evolving needs of the organization.

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience as an IT Analyst or in a similar role
- Strong knowledge of computer systems, networks, and related technologies
- Proficiency in troubleshooting hardware and software issues
- Familiarity with various operating systems and platforms (Windows, Linux, Mac OS)
- Experience with installing, configuring, and maintaining software and hardware
- Understanding of network infrastructure and protocols (TCP/IP, DNS, DHCP)
- Experience with IT security practices and protocols
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to provide technical support and training to users
- Experience with backup and data recovery procedures
- Proficiency in documenting issues, resolutions, and system configurations
- Ability to manage multiple tasks and projects simultaneously
- Experience with vendor coordination and support team collaboration
- Attention to detail and high level of accuracy
- Ability to work independently and as part of a team
- Strong customer service orientation
- Knowledge of software licensing and inventory management
- Certification in relevant IT areas (e.g., CompTIA A+, Network+, ITIL) is a plus
- Ability to conduct safety checks and ensure compliance with safety standards

- Monitor computer systems and networks for issues
- Maintain system performance and reliability
- Troubleshoot and resolve hardware and software faults
- Provide in-person, phone, and email technical support
- Set up and manage user accounts and profiles
- Install and configure hardware and software
- Ensure IT infrastructure security and monitor for breaches
- Analyze and determine organizational IT needs
- Document user issues and resolutions
- Conduct safety checks on computer equipment
- Coordinate with vendors for advanced issue resolution
- Maintain inventory of hardware and software
- Update and optimize system documentation
- Manage backups and data recovery strategies
- Assist with IT project planning and implementation
- Test and evaluate new technologies and applications
- Train and guide users on new systems and updates
- Create detailed system performance and usage reports
- Perform routine maintenance and updates on systems
- Collaborate with departments to ensure IT operations
- Manage software licensing and inventory records

The ideal candidate for the IT Analyst role is a seasoned professional with a Bachelor's degree in Information Technology, Computer Science, or a related field, coupled with proven experience in a similar capacity. This individual boasts a robust technical aptitude and comprehensive knowledge of computer systems, networks, and related technologies, showcasing proficiency in troubleshooting hardware and software issues across various operating systems such as Windows, Linux, and Mac OS. Their background includes an in-depth understanding of network infrastructure and protocols, IT security practices, backup and data recovery procedures, and software licensing. They stand out due to their exceptional analytical and problem-solving capabilities, superb organizational skills, and meticulous attention to detail. Their excellent verbal and written communication skills facilitate effective technical support and training for users, ensuring a high level of user satisfaction. The ideal candidate is proactive in identifying and resolving issues, able to manage multiple tasks and projects simultaneously, and demonstrates a strong customer service orientation. With a collaborative mindset, they thrive both independently and as a team player, showcasing high levels of integrity, professionalism, and discretion in handling confidential information. Furthermore, their commitment to continuous improvement and professional development, coupled with their capacity to learn and adapt to new technologies quickly, make them a perfect fit for this dynamic role.

- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Provide technical support to staff either in person, via phone, or through email
- Set up new users' accounts and profiles, and address issues related to login, access, and permissions
- Install and configure computer hardware, software, systems, networks, printers, and scanners
- Ensure the security of the IT infrastructure and monitor for potential security breaches
- Analyze and determine the IT needs and requirements of the organization or client
- Document user issues and resolutions for future reference
- Conduct electrical safety checks on computer equipment
- Coordinate with vendors and support teams for advanced issue resolution
- Maintain an inventory of all hardware and software resources
- Update and maintain system documentation and optimize system efficiency
- Create and manage backups and data recovery strategies
- Assist in the planning and implementation of IT projects and rollouts
- Test and evaluate new technologies and applications
- Provide training and guidance to users on new systems and updates
- Create and update detailed reports on system performance and usage
- Conduct routine maintenance and updates on software and systems
- Collaborate with other departments and teams to ensure seamless IT operations
- Manage and handle software licensing as well as inventory records

- Strong technical aptitude and expertise in IT systems
- Excellent analytical and problem-solving skills
- Proactive in identifying and resolving issues
- Ability to work well under pressure and manage time effectively
- Exceptional communication and interpersonal skills
- High degree of patience and understanding when dealing with users
- Strong organizational skills and attention to detail
- Strong customer service orientation and dedication to user satisfaction
- Capability to learn and adapt to new technologies quickly
- Team player with a collaborative mindset
- Self-starter with the ability to work independently
- High level of integrity and professionalism
- Ability to handle confidential information with discretion
- Strong documentation and reporting skills
- Commitment to continuous improvement and professional development

- Competitive salary range, commensurate with experience
- Comprehensive health, dental, and vision insurance
- Flexible working hours
- Remote work opportunities
- Generous paid time off (PTO) and holiday schedule
- Retirement savings plan with employer match
- Professional development and training programs
- Employee wellness programs
- Life and disability insurance
- Opportunities for career advancement and growth
- Access to the latest technology and tools
- Collaborative and inclusive work environment
- Company-sponsored social events and team-building activities
- Tuition reimbursement for further education
- Employee assistance programs (EAP)
- Travel and relocation assistance if needed
- Recognition and reward programs