IT Manager

Vintti is a forward-thinking staffing agency at the forefront of global talent solutions. We specialize in connecting US-based SMBs, startups, and firms with highly skilled professionals from Latin America. Our innovative approach breaks down geographical barriers, allowing businesses to tap into a rich pool of diverse talent while offering Latin American professionals access to exciting international career opportunities. Vintti builds bridges across continents, fostering cultural exchange and driving business growth through strategic staffing solutions.

An IT Manager plays a pivotal role in ensuring the smooth operation of an organization's technology infrastructure. This professional oversees the planning, implementation, and maintenance of IT systems, ensuring they align with business goals. Responsibilities include managing hardware and software resources, supervising IT staff, and ensuring data security and compliance. The IT Manager also works closely with other departments to support their technology needs and drives innovation to improve operational efficiency. Strong leadership, problem-solving, and strategic planning skills are essential for success in this role.

- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience as an IT Manager or in a similar leadership role.
- Strong knowledge of IT systems, networks, and related technologies.
- Experience with network administration and network installation.
- Proficiency in managing and configuring enterprise IT systems.
- Strong understanding of IT security protocols and best practices.
- Hands-on experience with system backups, data recovery, and disaster recovery planning.
- Familiarity with various operating systems, including Windows, macOS, and Linux.
- Excellent problem-solving and troubleshooting skills.
- Ability to manage IT budgets and financial expenditures.
- Strong project management skills.
- Effective leadership and team management capabilities.
- Excellent communication and interpersonal skills.
- Ability to conduct training sessions and provide guidance to staff.
- Familiarity with regulatory requirements and industry standards (e.g., GDPR, HIPAA).
- Experience in vendor and service provider management.
- Ability to work under pressure and handle emergencies.
- Strong attention to detail and organizational skills.
- Certifications such as CompTIA Network+, CompTIA Security+, ITIL, or similar are preferred.

- Oversee daily operations of the IT department.
- Monitor, maintain, and ensure optimal performance of computer systems and networks.
- Provide technical support and troubleshoot hardware/software issues.
- Implement and manage security protocols for organizational data protection.
- Perform system backups and maintain data recovery plans.
- Coordinate and manage software and hardware installations, upgrades, and maintenance.
- Assess, procure, and implement new technology solutions.
- Maintain an inventory of IT assets including hardware and software licenses.
- Conduct training sessions on new technologies and IT policies.
- Develop and enforce IT policies, procedures, and best practices.
- Manage user accounts, permissions, and access rights.
- Collaborate with other departments to address IT needs.
- Monitor and manage IT budgets and financial expenditures.
- Ensure compliance with industry standards and regulatory requirements.
- Analyze IT infrastructure for improvement opportunities.
- Manage relationships with vendors and service providers.
- Lead, mentor, and evaluate IT support staff.
- Track and manage IT projects.
- Respond to IT emergencies and incidents.
- Provide regular IT performance reports to senior management.

The ideal candidate for the IT Manager role will possess a Bachelor’s degree in Information Technology, Computer Science, or a related field coupled with extensive experience in a similar leadership position. They will demonstrate a high level of technical proficiency in managing complex IT systems, networks, and enterprise-level technologies while being adept at network administration and installation. This individual will exhibit a strong understanding of IT security protocols, data recovery, and disaster recovery planning, ensuring the organization’s data integrity and compliance with industry regulations such as GDPR and HIPAA. With exceptional problem-solving and troubleshooting capabilities, they can tackle both everyday technical issues and larger system-wide challenges. This candidate will have a proven track record in managing IT budgets, demonstrating strong financial acumen and capability in cost-effective technology procurement and vendor management. Effective leadership skills are paramount as they will lead, mentor, and evaluate a diverse IT support team, fostering a collaborative and high-performing environment. Their excellent communication and interpersonal skills will enable them to conduct training sessions, provide clear guidance, and collaborate seamlessly with cross-functional teams. Moreover, they will be detail-oriented, well-organized, and possess strong project management skills to handle multiple projects and ensure timely completion. A proactive, adaptable, and continuous learner, this candidate will show high initiative and independence, a solution-oriented mindset, and the ability to thrive under pressure while maintaining a high level of professionalism, integrity, and customer service orientation. Certifications such as CompTIA Network+, CompTIA Security+, or ITIL are preferred, underscoring their commitment to staying abreast of industry best practices and technological advancements.

- Oversee and manage the day-to-day operations of the IT department.
- Monitor and maintain computer systems and networks to ensure optimal performance.
- Provide technical support and troubleshooting assistance to staff experiencing hardware or software issues.
- Implement and manage security protocols to safeguard organizational data.
- Perform regular system backups and ensure data recovery plans are in place.
- Coordinate and manage software and hardware installations, upgrades, and maintenance.
- Assess and procure new technology solutions to meet organizational needs.
- Maintain inventory of IT assets, including hardware, software licenses, and network equipment.
- Conduct training sessions for staff on new technologies and IT policies.
- Develop and implement IT policies, procedures, and best practices.
- Manage user accounts, permissions, and access rights to applications and systems.
- Collaborate with other departments to identify and address their IT requirements.
- Monitor IT budgets and financial expenditures.
- Ensure compliance with relevant industry standards and regulatory requirements.
- Analyze and implement improvements to the IT infrastructure for increased efficiency.
- Manage relationships with vendors and service providers.
- Lead and mentor IT support staff, including hiring, training, and performance evaluations.
- Track and manage IT projects to ensure timely completion.
- Respond to IT emergencies and incidents after regular working hours if necessary.
- Provide regular reports on IT performance, issues, and planned improvements to senior management.

- Strong leadership and managerial skills.
- Excellent problem-solving abilities.
- High level of technical proficiency in IT systems.
- Effective communication skills, both verbal and written.
- Proven ability to collaborate with cross-functional teams.
- Strong attention to detail.
- Ability to handle multiple projects simultaneously.
- High level of integrity and professionalism.
- Strong customer service orientation.
- Ability to work well under pressure.
- Proactive and self-motivated.
- Adaptable and open to continuous learning.
- Strong analytical skills.
- High degree of initiative and independence.
- Solution-oriented mindset.
- Strong organizational and time management skills.
- Ability to lead and mentor a diverse team.
- High level of accountability.
- Demonstrated experience in strategic planning and execution.
- Excellent interpersonal skills.

- Competitive salary range dependent on experience and qualifications.
- Comprehensive health insurance, including medical, dental, and vision coverage.
- Retirement savings plans with employer matching contributions.
- Paid time off (PTO) including vacation, sick leave, and holidays.
- Flexible work hours and telecommuting options.
- Professional development and training opportunities.
- Support for certification programs and continuing education.
- Employee wellness programs and benefits.
- Life and disability insurance.
- Employee assistance programs (EAP).
- Opportunities for career advancement and growth within the company.
- Access to the latest technology and tools.
- Collaborative and inclusive work environment.
- Tuition reimbursement for relevant courses.
- On-site fitness center or gym membership discounts.
- Company-sponsored social events and team-building activities.
- Performance-based bonuses and incentives.
- Free or subsidized parking and commuter benefits.
- Discounts on company products and services.