IT Support Specialist

Vintti stands at the forefront of economically advantageous staffing solutions for US businesses. By facilitating partnerships between American companies and Latin American professionals, we offer a pathway to reduced operational costs without sacrificing quality. Our approach enables businesses to reinvest savings into core areas, fostering growth and enhancing overall market competitiveness.

An IT Support Specialist plays a crucial role in maintaining the efficiency and security of an organization's technology systems. Responsible for diagnosing, troubleshooting, and resolving hardware, software, and network-related issues, they ensure seamless operations and minimize downtime. This role involves a blend of technical expertise and customer service skills, as IT Support Specialists interact with users to provide guidance, assistance, and training on various IT-related matters. By keeping systems updated and secure, they help safeguard the organization's information and contribute to consistent productivity and operational continuity.

- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 2 years of experience in IT support or a similar role.
- Proficiency in troubleshooting and supporting Windows, macOS, and Linux operating systems.
- Experience with desktop, laptop, and mobile device hardware and software support.
- Familiarity with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN.
- Knowledge of server and network infrastructure basics.
- Proficient in the use of ticketing systems for managing support requests.
- Strong understanding of IT security principles and practices.
- Ability to effectively prioritize and manage multiple tasks.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a plus.
- Ability to work independently and as part of a team.
- Strong customer service orientation.
- Experience with managing and maintaining IT asset inventories.
- Familiarity with remote support tools.
- Ability to educate and train users at different levels of technical proficiency.
- Flexibility to work occasional after-hours or on-call support.
- Physical ability to lift and carry IT equipment as needed.

- Respond to user support requests via phone, email, or in-person.
- Troubleshoot and diagnose hardware and software issues.
- Install, configure, and maintain operating systems and software applications.
- Perform system maintenance, updates, and security patches.
- Set up new user accounts and permissions in accordance with company policies.
- Resolve network connectivity issues, including Wi-Fi and VPN.
- Coordinate with vendors for hardware repairs and warranty claims.
- Maintain and update IT asset inventory.
- Educate and train users on IT policies and software applications.
- Participate in team meetings and IT project planning.
- Monitor security systems and backup alerts.
- Document support requests and solutions in the ticketing system.
- Assist with conference room equipment and virtual meeting setups.
- Evaluate and recommend hardware and software solutions.
- Develop and enforce IT policies and procedures.

The ideal candidate for the IT Support Specialist role will possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, with at least 2 years of hands-on experience in IT support. They will demonstrate proficiency in troubleshooting and maintaining Windows, macOS, and Linux operating systems, as well as expertise in desktop, laptop, and mobile device hardware and software support. The candidate should have a solid understanding of network troubleshooting, encompassing TCP/IP, DNS, DHCP, and VPN, along with basic knowledge of server and network infrastructure. They will be adept at using ticketing systems to manage support requests and have a strong grasp of IT security principles and best practices. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator will be advantageous. The candidate will exhibit strong analytical and problem-solving skills, coupled with excellent verbal and written communication abilities. They are adept at prioritizing and managing multiple tasks, both independently and as part of a team, with a keen customer service orientation. They will display a proactive approach to identifying and resolving issues, a high level of attention to detail, and the capability to remain calm under pressure. Furthermore, they should be adaptable to rapidly changing environments and nimble at explaining technical concepts to non-technical users. A strong work ethic, integrity, enthusiasm for learning new technologies, and a collaborative, team-oriented mindset are essential. They should also be physically capable of lifting and carrying IT equipment as needed and willing to provide after-hours or on-call support when required.

- Respond to and resolve user support requests via phone, email, or in-person.
- Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and application software.
- Perform regular maintenance, updates, and patches to ensure system security and performance.
- Set up new user accounts, profiles, and permissions, adhering to company policies.
- Provide support for network connectivity issues, including Wi-Fi problems and VPN connections.
- Coordinate with vendors for hardware repairs and warranty claims.
- Manage IT asset inventory, ensuring accurate tracking of equipment and licenses.
- Educate and train users on IT policies, best practices, and software applications.
- Participate in team meetings and contribute to IT project planning and implementation.
- Monitor and respond to alerts from security systems and backup solutions.
- Document support requests, solutions, and procedures in the ticketing system.
- Assist with the setup and support of conference room equipment and virtual meetings.
- Evaluate and recommend hardware and software solutions based on user needs.
- Assist in the development and enforcement of IT policies and procedures.

- Strong interpersonal and communication skills
- Demonstrable problem-solving abilities
- High attention to detail
- Adaptability to rapidly changing environments
- Excellent organizational skills
- Consistent and reliable follow-through on tasks
- Ability to remain calm under pressure
- Strong sense of initiative and self-motivation
- Proactive approach to identifying and resolving issues
- Patient and supportive attitude with users
- Ability to explain technical concepts clearly to non-technical users
- Enthusiastic about learning new technologies
- Strong work ethic and integrity
- Collaborative and team-oriented mindset
- Customer-oriented attitude with a focus on service excellence
- Ability to manage time effectively and meet deadlines
- Positive attitude towards feedback and continuous improvement
- Attention to maintaining a clean and organized work environment

- Competitive salary range based on experience
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off, including vacation, sick leave, and holidays
- Flexible work hours and potential for remote work options
- Professional development opportunities and training programs
- Tuition reimbursement for relevant courses and certifications
- Employee assistance program (EAP)
- Wellness programs and gym membership discounts
- Life and disability insurance
- Casual dress code
- Ergonomic workspace and modern office equipment
- Team-building activities and company-sponsored events
- Free snacks, coffee, and beverages
- Employee recognition programs and awards
- Opportunities for career advancement and growth
- Discount programs for various products and services
- On-site parking or commuter benefits