IT Vendor Manager

Vintti specializes in providing US companies with a financial edge through smart staffing solutions. We bridge the gap between American businesses and Latin American talent, offering access to a vast pool of skilled professionals at competitive rates. This approach enables our clients to scale their operations more efficiently, reduce hiring costs, and invest in growth opportunities without compromising on quality.

An IT Vendor Manager is responsible for establishing and maintaining effective relationships with suppliers of technology products and services. This role involves overseeing vendor performance, ensuring adherence to contracts, and negotiating favorable terms to maximize value for the company. IT Vendor Managers analyze market trends, assess vendor capabilities, and collaborate with internal departments to align vendor services with business objectives. They are instrumental in mitigating risks associated with third-party vendors while fostering partnerships that support organizational growth and technological advancement.

- Bachelor's degree in Information Technology, Business Administration, or related field
- Minimum of 5 years experience in vendor management or supply chain management roles
- Strong understanding of IT systems, services, and products
- Proven experience in negotiating contracts and managing vendor relationships
- Excellent analytical and problem-solving skills
- Familiarity with vendor risk management and compliance standards
- Strong communication and interpersonal skills
- Proficient in using vendor management software and tools
- Ability to manage multiple vendors and projects simultaneously
- Experience in conducting vendor performance evaluations and developing KPIs
- Adept at conflict resolution and issue management
- Knowledge of industry regulations and cybersecurity standards
- Strong organizational and documentation skills
- Ability to work collaboratively with cross-functional teams
- Financial acumen with experience in budgeting and cost forecasting
- Strong presentation skills with the ability to prepare and deliver reports to senior management
- Detail-oriented with strong accuracy in handling contracts and performance data
- Certified in ITIL, CIPS, or similar vendor management certifications is a plus
- Willingness to stay updated with industry trends and market changes
- Experience with procurement and legal processes related to vendor contracts

- Monitor and evaluate vendor performance against SLAs and KPIs
- Schedule and conduct regular vendor meetings and performance reviews
- Coordinate with internal teams to identify and communicate vendor requirements
- Develop and manage vendor scorecards for performance tracking
- Negotiate contract terms, pricing structures, and SLAs with vendors
- Analyze vendor proposals for cost efficiency and compliance
- Oversee the entire vendor lifecycle, including selection, onboarding, renewal, and termination
- Resolve conflicts and issues with vendors to ensure continued service quality
- Maintain detailed records of vendor interactions, contracts, and performance metrics
- Ensure vendor compliance with company policies, industry regulations, and cybersecurity standards
- Conduct vendor risk assessments to identify and mitigate third-party risks
- Develop and implement vendor management policies and procedures
- Collaborate with procurement and legal teams for vendor onboarding and contract execution
- Monitor market trends to identify potential vendors and assess their effectiveness
- Facilitate internal and external vendor audits and compliance checks
- Prepare detailed reports and presentations on vendor performance for senior management
- Manage and ensure timely and accurate processing of vendor invoices
- Provide training and guidance on vendor management best practices to internal teams
- Support budget planning with cost forecasts related to vendor services and products
- Establish and maintain strong, cooperative relationships with vendor contacts

The ideal candidate for the IT Vendor Manager role will possess a Bachelor's degree in Information Technology, Business Administration, or a related field and have at least 5 years of experience in vendor or supply chain management. They should demonstrate a strong understanding of IT systems, services, and products, coupled with a proven track record in negotiating contracts and managing robust vendor relationships. Exceptional analytical and problem-solving skills, along with a solid understanding of vendor risk management and compliance standards, are essential. The perfect candidate will be a proactive leader with strong decision-making abilities and a high level of integrity and ethical standards. They will excel in communication, both in interpersonal interactions and formal presentations, and be adept at conflict resolution and issue management. Proficiency in vendor management software and tools, experience in conducting vendor performance evaluations, and the ability to manage multiple vendors and projects simultaneously are crucial. The candidate should also show financial acumen, with experience in budgeting and cost forecasting, and possess strong organizational and documentation skills. Certification in ITIL, CIPS, or similar vendor management certifications would be advantageous. This role requires a strategic thinker with a proactive approach to identifying and mitigating risks, who can align vendor performance with company goals and maintain strong relationships with diverse vendor contacts. The ideal candidate will be a collaborative team player, resilient under pressure, customer-focused, and committed to service excellence. With a continual learning mindset, they will stay updated on industry trends and market changes, with a thorough understanding of industry regulations and cybersecurity standards. Attention to detail, strong negotiation skills, cultural awareness, and the ability to influence and persuade stakeholders at all levels are also key characteristics of the ideal candidate.

- Evaluate vendor performance to ensure adherence to service level agreements (SLAs)
- Conduct regular meetings and status reviews with key vendors to discuss performance and future objectives
- Coordinate with internal departments to determine vendor needs and requirements
- Develop and manage vendor scorecards to track KPIs and performance metrics
- Negotiate contract terms, pricing, and service level agreements with vendors
- Review and analyze vendor proposals and agreements for cost efficiency and compliance
- Manage the vendor lifecycle, from selection and onboarding to renewal or termination
- Resolve conflicts and issues that arise with vendors, ensuring minimal disruption to services
- Maintain comprehensive records of all vendor interactions, contracts, and performance reports
- Oversee vendor compliance with company policies, industry regulations, and cybersecurity standards
- Lead vendor risk assessments to identify and mitigate potential risks associated with third-party providers
- Assist in the development and implementation of vendor management policies and procedures
- Collaborate with procurement and legal teams to ensure smooth vendor onboarding and contract execution
- Monitor market trends to identify potential new vendors and assess their suitability
- Facilitate vendor audits and compliance checks as required by internal and external stakeholders
- Prepare reports and presentations on vendor performance, risks, and opportunities for senior management
- Ensure timely and accurate payment processing for vendor invoices
- Provide training and guidance to internal teams on vendor management best practices and protocols
- Support budget planning by providing cost forecasts related to vendor services and products
- Establish and maintain strong working relationships with a diverse range of vendor contacts

- Strong leadership and decision-making abilities
- Proactive approach to identifying and mitigating risks
- High level of integrity and ethical standards
- Exceptional attention to detail and accuracy
- Versatility and adaptability in dynamic environments
- Adept at building and maintaining strategic relationships
- Effective communicator with strong negotiation skills
- Self-motivated and results-driven
- Strategic thinker with the ability to align vendor performance with company goals
- Team player with strong collaboration skills
- Resilient and able to handle high-pressure situations
- Customer-focused mindset with a commitment to service excellence
- Analytical mindset with a data-driven approach
- Strong business acumen and understanding of financial principles
- Ability to influence and persuade stakeholders at all levels
- Continual learner with a willingness to stay abreast of industry developments
- Culturally aware and sensitive to diverse vendor backgrounds
- Strong time management and organizational skills
- Detail-oriented problem solver with critical thinking capabilities

- Competitive salary range based on experience
- Comprehensive health, dental, and vision insurance plans
- Flexible working hours and remote work options
- Generous paid time off (PTO) and holiday schedule
- Retirement savings plan with employer match
- Professional development and certification reimbursement
- Opportunities for career advancement and growth
- Employee assistance programs (EAP) for wellness and mental health
- Access to cutting-edge technology and tools
- Collaborative and inclusive work environment
- Company-sponsored training and workshops
- Performance-based bonuses and incentives
- Health and wellness programs and initiatives
- Life and disability insurance coverage
- Commuter benefits and transit allowances
- Discount programs for various services and products
- Recognition and reward programs for outstanding performance
- Work-life balance support, including parental leave policies
- Access to a global network of industry professionals and resources