Multi-Language Support Specialist

At Vintti, we specialize in providing US businesses with staffing solutions that feel local. By connecting companies with Latin American professionals operating in compatible time zones, we ensure that work schedules align naturally with US business hours. This temporal harmony facilitates immediate response times, efficient project management, and a cohesive team dynamic regardless of physical location.

A Multi-Language Support Specialist plays a crucial role in bridging communication gaps in a diverse, global environment. This role focuses on providing high-quality customer service across multiple languages, ensuring that clients' needs are met regardless of their native language. The specialist uses their linguistic skills and cultural knowledge to assist with translations, both written and verbal, and provides support for various company services. This ensures smooth interactions and improves overall customer satisfaction. By facilitating effective communication, they help companies extend their reach and build strong relationships with international audiences.

- Proficiency in at least two languages, with strong verbal and written communication skills in both
- Bachelor's degree in Linguistics, Communications, Information Technology, or related field, or equivalent work experience
- Previous experience in a customer support role, preferably in a multilingual environment
- Strong technical aptitude and ability to quickly learn and support new software and technology products
- Excellent problem-solving and troubleshooting skills
- Attention to detail and high level of accuracy in translations and documentation
- Ability to work independently and as part of a team in a fast-paced and dynamic environment
- Strong organizational and multitasking skills, with the ability to manage multiple priorities
- Familiarity with customer support software and ticketing systems
- Knowledge of localization and internationalization practices
- Experience with creating and maintaining knowledge base articles and FAQs
- Ability to conduct quality assurance checks on translations
- Strong interpersonal skills and the ability to train and guide new team members
- Familiarity with industry trends and best practices in multilingual customer support
- Ability to analyze and report on key performance indicators (KPIs)
- Flexibility to work various shifts, including nights, weekends, and holidays if required

- Respond to customer inquiries and support requests in multiple languages through email, chat, and phone
- Translate customer communications, documents, and materials as needed
- Provide technical support and troubleshooting for products and services in different languages
- Document and track customer issues and resolutions in the support ticketing system
- Collaborate with other support team members to resolve complex customer issues
- Assist in the localization and internationalization of products and services
- Conduct quality assurance checks on translated materials to ensure accuracy and cultural relevance
- Contribute to the creation and maintenance of multilingual knowledge base articles and FAQs
- Train and guide new team members on providing multilingual support
- Participate in regular team meetings and provide updates on support activities and customer feedback
- Monitor and report on key performance indicators (KPIs) related to multilingual support
- Stay up-to-date with industry trends and best practices in multilingual customer support
- Identify opportunities for process improvements and propose solutions to enhance the customer experience
- Manage and prioritize multiple support requests and tasks to ensure timely resolution
- Collaborate with product development teams to provide customer insights and feedback from different regions

The ideal candidate for the Multi-Language Support Specialist role is a highly skilled multilingual professional with a proven track record in customer support, preferably in a diverse and multilingual environment. They possess strong verbal and written communication skills in at least two languages, coupled with deep cultural awareness and sensitivity. With a Bachelor's degree in Linguistics, Communications, Information Technology, or a related field—or equivalent hands-on experience—they demonstrate a robust technical aptitude and the ability to swiftly learn and adapt to new software and technology products. Their excellent problem-solving and troubleshooting abilities are complemented by meticulous attention to detail and accuracy in translations and documentation. The candidate excels in both independent and collaborative settings within fast-paced and dynamic environments, managing multiple priorities effectively thanks to their strong organizational and multitasking skills. Proficiency with customer support software, ticketing systems, and a solid understanding of localization and internationalization practices set them apart, along with experience in creating and maintaining knowledge base articles and FAQs. Their capability to conduct quality assurance checks on translations, coupled with effective training and mentoring skills, makes them a valuable asset to guide new team members. With strong interpersonal and analytical skills, they effectively monitor KPIs and continuously seek process improvements to enhance the customer experience. Flexibility to work various shifts, including nights, weekends, and holidays, reflects their dedication and adaptability in meeting the demands of this dynamic role.

- Respond to customer inquiries and support requests in multiple languages through email, chat, and phone
- Translate customer communications, documents, and materials as needed
- Provide technical support and troubleshooting for products and services in different languages
- Document and track customer issues and resolutions in the support ticketing system
- Collaborate with other support team members to resolve complex customer issues
- Assist in the localization and internationalization of products and services
- Conduct quality assurance checks on translated materials to ensure accuracy and cultural relevance
- Contribute to the creation and maintenance of multilingual knowledge base articles and FAQs
- Train and guide new team members on providing multilingual support
- Participate in regular team meetings and provide updates on support activities and customer feedback
- Monitor and report on key performance indicators (KPIs) related to multilingual support
- Stay up-to-date with industry trends and best practices in multilingual customer support
- Identify opportunities for process improvements and propose solutions to enhance the customer experience
- Manage and prioritize multiple support requests and tasks to ensure timely resolution
- Collaborate with product development teams to provide customer insights and feedback from different regions

- Multilingual proficiency with strong verbal and written communication skills
- Deep cultural awareness and sensitivity
- Strong technical aptitude and quick learning ability
- Excellent problem-solving and troubleshooting skills
- High attention to detail and accuracy
- Ability to work independently and collaboratively
- Strong organizational and multitasking abilities
- Proficiency with customer support software and ticketing systems
- Knowledge of localization and internationalization practices
- Experience in creating and maintaining knowledge base articles and FAQs
- Ability to conduct quality assurance on translations
- Effective training and mentoring skills
- Strong interpersonal skills
- Analytical skills for KPI reporting and process improvement
- Flexibility to adapt to varying shifts, including nights, weekends, and holidays
- Familiarity with industry trends in multilingual customer support

- Competitive salary range commensurate with experience
- Comprehensive health, dental, and vision insurance plans
- Flexible working hours to support work-life balance
- Remote work options and telecommuting flexibility
- Generous paid time off (PTO) policy, including vacation and sick leave
- Paid holidays and additional floating holidays
- Employee assistance program for mental health and well-being
- Professional development and training opportunities
- Tuition reimbursement for continuing education
- Career advancement and promotion opportunities
- Retirement savings plan with company match
- Disability and life insurance coverage
- Health and wellness programs, including gym membership discounts
- Commuter benefits and transportation subsidies
- Employee discount programs on company products and services
- Collaborative and inclusive work environment
- Team building activities and company-sponsored events
- Recognition and rewards programs for outstanding performance