Network Operations Center (NOC) Technician

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Network Operations Center (NOC) Technician plays a crucial role in ensuring the seamless operation of organizational networks. They are responsible for monitoring network systems, identifying and troubleshooting issues, and responding to alerts and outages to maintain consistent and efficient network performance. NOC Technicians also perform routine maintenance, update software and hardware, and collaborate with other IT personnel to optimize network functionality. Their vigilance and technical expertise are essential in minimizing downtime and ensuring that the organization's communication and data systems run smoothly.

- Associate's or Bachelor’s degree in IT, Computer Science, Networking, or related field.
- Minimum of 2 years experience in a Network Operations Center (NOC) or similar role.
- Strong understanding of network infrastructure and network hardware.
- Proficiency with network monitoring and management tools.
- Experience with troubleshooting and resolving network issues.
- Knowledge of routing, switching, firewalls, and VPNs.
- Ability to work under pressure and handle multiple incidents simultaneously.
- Familiarity with network protocols such as TCP/IP, DNS, DHCP, and BGP.
- Experience with wireless network management.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
- Knowledge of network security practices and protocols.
- Strong organizational skills and attention to detail.
- Ability to document processes and maintain accurate records.
- Experience with operating systems such as Windows, Linux, and Unix.
- Familiarity with cloud network environments is a plus.
- Availability for after-hours on-call duties as part of a rotation schedule.
- Relevant certifications such as CCNA, CompTIA Network+, or similar are preferred.
- Analytical mindset with the ability to conduct root cause analysis.
- Willingness to continually update knowledge and adapt to new technologies.

- Monitor network and systems for performance and security issues.
- Respond to and resolve alerts and incidents within SLAs.
- Perform routine and preventative maintenance on network infrastructure.
- Troubleshoot and resolve network-related issues in collaboration with other IT teams.
- Document and escalate unresolved incidents to higher-level support teams.
- Conduct root cause analysis for network outages and performance issues.
- Maintain and update network diagrams and documentation.
- Configure and manage network devices such as routers, switches, and firewalls.
- Execute network performance tuning and capacity management.
- Implement network upgrades and patches during scheduled maintenance windows.
- Provide technical support and guidance to junior team members and other staff.
- Track and report on network performance metrics and incident trends.
- Perform scheduled backups and recovery tasks.
- Participate in disaster recovery planning and execution.
- Communicate with vendors and service providers to resolve external network issues.
- Monitor and manage wireless networks and connected devices.
- Ensure compliance with network policies, security standards, and regulatory requirements.
- Stay up-to-date with emerging network technologies and best practices.
- Support after-hours on-call duties as required by the team rotation schedule.
- Conduct regular audits to ensure network security and efficiency.

The ideal candidate for the Network Operations Center (NOC) Technician role is a highly detail-oriented professional who brings a minimum of 2 years of experience in a similar position, ideally backed by an Associate’s or Bachelor’s degree in IT, Computer Science, Networking, or a related field. They possess a strong understanding of network infrastructure and hardware, with proven expertise in network monitoring and management tools, as well as in troubleshooting and resolving a variety of network issues. Proficiency in routing, switching, firewalls, VPNs, and network protocols such as TCP/IP, DNS, DHCP, and BGP is essential. The candidate is adept at managing wireless networks and exhibits excellent analytical and problem-solving skills, coupled with a proactive approach to identifying and addressing potential issues before they escalate. Critical thinking, adaptability to evolving technologies, and the ability to operate effectively under pressure are key attributes. They demonstrate exceptional communication skills, both written and verbal, and are capable of working both independently and collaboratively within a team. Their strong work ethic, high level of reliability, and commitment to continuous learning set them apart. The perfect candidate is customer-focused, dedicated to providing excellent support, and stays abreast of industry trends and best practices. Certifications such as CCNA or CompTIA Network+ are preferred, showcasing their commitment to professional development. Additionally, they bring strong organizational skills, a methodical approach to troubleshooting, and the ability to mentor junior team members, contributing to a cohesive and efficient team environment.

- Monitor network and systems for performance and security issues using various monitoring tools.
- Respond to and resolve alerts and incidents within established service level agreements (SLAs).
- Perform routine and preventative maintenance on network infrastructure.
- Collaborate with other IT teams to troubleshoot and resolve network-related issues.
- Document and escalate unresolved incidents to appropriate higher-level support teams.
- Conduct root cause analysis for network outages and performance issues.
- Maintain and update network diagrams and documentation.
- Configure and manage network devices such as routers, switches, and firewalls.
- Execute network performance tuning and capacity management.
- Implement network upgrades and patches according to scheduled maintenance windows.
- Provide technical support and guidance to junior team members and other staff.
- Track and report on network performance metrics and incident trends.
- Perform scheduled backups and recovery tasks to ensure data integrity and availability.
- Participate in disaster recovery planning and execution.
- Communicate with vendors and service providers to resolve external network issues.
- Monitor and manage wireless networks and connected devices.
- Ensure compliance with network policies, security standards, and regulatory requirements.
- Stay up-to-date with emerging network technologies and best practices.
- Support after-hours on-call duties as required by the team rotation schedule.
- Conduct regular audits to ensure network security and efficiency.

- Highly detail-oriented with a focus on accuracy and thoroughness.
- Strong analytical and critical thinking skills.
- Excellent problem-solving capabilities and resourcefulness.
- Adaptability to rapidly changing technology and environments.
- Strong communication skills, both written and verbal.
- Ability to handle high-pressure situations calmly and effectively.
- Proactive in identifying and addressing potential issues before they become problems.
- Team player with a collaborative mindset.
- Strong work ethic and commitment to continuous learning.
- Ability to manage time effectively and prioritize tasks.
- High level of reliability and responsibility.
- Customer-focused with a dedication to providing excellent support.
- Strong organizational skills with the ability to maintain detailed and accurate records.
- Technical proficiency and a passion for staying up-to-date with industry trends.
- Initiative and self-motivation to pursue solutions independently.
- Strong troubleshooting skills with a logical and methodical approach.
- Ability to mentor and guide junior team members.
- Openness to feedback and a willingness to improve skills.
- Strong commitment to maintaining network security and compliance.

- Competitive salary range based on experience and qualifications.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with employer match.
- Paid time off (PTO) including vacation, sick leave, and holidays.
- Flexible work hours and potential remote work opportunities.
- Professional development opportunities, including training and certification reimbursement.
- Opportunities for career advancement within the company.
- Employee assistance programs (EAP) for health, wellness, and financial planning.
- Company-sponsored events and team-building activities.
- Access to the latest technology and tools.
- On-site gym and wellness programs (if applicable).
- Subsidized transportation or commuting benefits.
- Life and disability insurance options.
- Tuition reimbursement for continued education.
- Discounts on company products and services.
- Collaborative and supportive work environment.
- Recognition programs for outstanding performance.
- Mentorship and coaching from senior team members.