Operations Support Manager

Vintti specializes in providing US companies with a financial edge through smart staffing solutions. We bridge the gap between American businesses and Latin American talent, offering access to a vast pool of skilled professionals at competitive rates. This approach enables our clients to scale their operations more efficiently, reduce hiring costs, and invest in growth opportunities without compromising on quality.

An Operations Support Manager plays a pivotal role in ensuring the smooth and efficient functioning of a company's daily operations. They are responsible for overseeing and coordinating various support activities, including process optimization, resource allocation, and performance monitoring. By implementing effective strategies and systems, they help streamline workflows, enhance productivity, and resolve operational issues promptly. This role requires strong analytical skills, excellent communication abilities, and a keen eye for detail to maintain high standards of operational excellence and support overall business objectives.

- Bachelor’s degree in Business Administration, Operations Management, or related field
- Proven experience in operations management or a similar role
- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Proficiency in using operations management software and tools
- Strong analytical and problem-solving skills
- Ability to interpret and utilize operational data and metrics
- Excellent communication and interpersonal skills
- Knowledge of inventory management and supply chain practices
- Familiarity with health, safety, and compliance regulations
- Budget management and cost control experience
- Strong decision-making abilities under pressure
- Experience in conducting performance reviews and providing team training
- Ability to develop and implement standard operating procedures
- Customer service orientation and problem-resolution skills
- Experience with process improvement methodologies (e.g., Six Sigma, Lean)
- Familiarity with strategic planning and project management principles
- Ability to build and maintain vendor relationships
- Experience with emergency response and contingency planning
- Knowledge and implementation of technology solutions to improve operations
- Strong attention to detail and quality assurance experience

- Oversee daily operations to ensure compliance with organizational policies
- Manage and coordinate work schedules to maintain adequate coverage
- Monitor operational performance metrics and implement improvements
- Resolve operational issues swiftly to maintain quality service
- Supervise and mentor the operations team, including conducting performance reviews
- Collaborate with other departments to enhance workflow efficiency
- Prepare and present operational reports to senior management
- Manage inventory and supply chain activities for resource availability
- Implement and enforce health, safety, and compliance standards
- Conduct audits and quality checks to meet internal and external standards
- Oversee budget management and cost control within operations
- Facilitate effective communication among team members and departments
- Establish and maintain vendor relationships for procurement needs
- Develop and update SOPs to improve operational efficiency
- Address customer inquiries and complaints to ensure satisfaction
- Use data and analytics to identify trends and improvement areas
- Implement technology solutions to optimize operational processes
- Coordinate emergency response actions and contingency planning
- Participate in strategic planning to align operations with organizational goals

The ideal candidate for the Operations Support Manager role will possess a Bachelor’s degree in Business Administration, Operations Management, or a closely related field, coupled with extensive experience in operations management or a similar capacity. They will demonstrate strong leadership and team management skills, with a proven track record in conducting performance reviews, providing team training, and fostering a collaborative working environment. Exceptional organizational and multitasking abilities are essential, as is proficiency in using operations management software and tools. The candidate's analytical and problem-solving acumen, paired with their ability to interpret and utilize operational data and metrics effectively, will be critical in driving continuous improvement. Excellent communication and interpersonal skills, combined with a customer-centric mindset and strong decision-making capabilities under pressure, are paramount. They will have a comprehensive understanding of inventory management and supply chain practices, alongside familiarity with health, safety, and compliance regulations. Experience in budget management, cost control, process improvement methodologies such as Six Sigma or Lean, and strategic planning will set them apart. Demonstrating a commitment to innovation, flexibility, and adaptability, the ideal candidate will be proactive, detail-oriented, and resilient under pressure. Their high ethical standards, strong negotiation skills, and ability to build and maintain vendor relationships will ensure seamless operational support and enhanced organizational efficiency. With a strategic mindset and empathetic, supportive leadership style, they will excel in fostering a team-oriented, customer-focused environment.

- Oversee daily operations to ensure efficiency and adherence to organizational policies
- Coordinate and manage work schedules to ensure coverage and smooth operations
- Monitor and analyze operational performance metrics and make improvements as necessary
- Address and resolve operational issues promptly to maintain service quality
- Supervise and provide guidance to the operations team, including conducting performance reviews and training
- Collaborate with other departments to streamline processes and enhance operational workflow
- Prepare and present operational reports to senior management
- Manage inventory and supply chain activities to ensure availability of necessary resources
- Implement and enforce health, safety, and compliance standards
- Conduct audits and quality checks to ensure adherence to internal and external standards
- Oversee budget management and cost control efforts within the operations department
- Facilitate communication between team members and departments to promote collaboration
- Establish and maintain vendor relationships to ensure timely and cost-effective procurement
- Develop and update standard operating procedures (SOPs) to enhance operational efficiency
- Address customer inquiries and complaints, ensuring high levels of customer satisfaction
- Utilize data and analytics to identify trends and areas for improvement
- Implement technology solutions to enhance operational processes
- Coordinate emergency response actions and contingency planning
- Participate in strategic planning sessions to align operations with organizational goals

- Strong leadership abilities
- Exceptional communication skills
- High level of organization
- Strong analytical mindset
- Excellent problem-solving capabilities
- Proficiency in multitasking
- Detail-oriented focus
- Resilience under pressure
- Proactive approach
- Team-oriented attitude
- Strategic thinking
- Flexibility and adaptability
- Commitment to continuous improvement
- Customer-centric mindset
- High ethical standards
- Strong negotiation skills
- Innovative and forward-thinking
- Empathetic and supportive leadership style
- Strong time management
- Ability to build strong relationships

- Competitive salary range commensurate with experience
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off, including vacation, sick leave, and holidays
- Flexible working hours and remote work options
- Professional development programs and continuous learning opportunities
- Tuition reimbursement for further education
- Employee wellness programs, including gym memberships and mental health resources
- Life and disability insurance
- Performance-based bonuses and incentives
- Employee assistance programs
- Opportunities for career advancement and internal promotions
- Paid parental leave
- Commuter benefits or transportation allowances
- Access to company-sponsored training and certifications
- Company social events and team-building activities
- Employee discount programs
- Collaborative and inclusive work environment
- Recognition and rewards programs for outstanding performance
- Company-sponsored volunteer and community outreach opportunities