Remote Operations Assistant

Vintti is a specialized staffing agency that believes diversity is the catalyst for innovation. We connect US-based SMBs, startups, and firms with exceptional talent from Latin America, fostering a rich tapestry of cultural perspectives within American businesses. Our unique position allows us to handpick professionals who not only possess the required skills but also bring fresh ideas and global insights to the table. Vintti's services go beyond filling positions; we enrich company cultures and expand business horizons on an international scale.

A Remote Operations Assistant plays a crucial role in ensuring the smooth and efficient functioning of a company's remote operations. This position involves performing a variety of administrative tasks such as managing schedules, coordinating virtual meetings, and handling communication across different departments. Additionally, a Remote Operations Assistant is responsible for maintaining and organizing digital files, assisting with project management, and supporting team members with various operational tasks. Their ability to streamline processes and ensure effective communication is essential for maintaining productivity and achieving organizational goals in a remote work environment.

- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience as an administrative assistant, virtual assistant, or similar role.
- Excellent verbal and written communication skills.
- Proficiency in MS Office (MS Excel, Word, PowerPoint) and Google Workspace.
- Familiarity with online calendars and scheduling (e.g., Google Calendar).
- Strong organizational and time management skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong attention to detail and problem-solving abilities.
- Experience with data entry and record keeping.
- Familiarity with project management tools (e.g., Trello, Asana) is a plus.
- Basic understanding of financial principles and reporting.
- Competency in handling confidential and sensitive information.
- Ability to troubleshoot basic technical issues.
- Experience with customer service or client-facing communication.
- Ability to research, analyze, and compile data efficiently.
- Comfortable using live chat, social media, and other digital communication tools.
- Ability to coordinate and collaborate with remote teams.
- Adaptability to new software and technology.
- Prior experience in scheduling and coordinating travel arrangements.
- Knowledge of digital file management and document organization tools.
- Strong interpersonal skills and ability to work with a diverse team.
- Flexibility and adaptability in a fast-paced remote work environment.

- Answer and manage incoming emails and phone calls.
- Schedule and coordinate meetings, appointments, and travel arrangements.
- Prepare and distribute meeting agendas, minutes, and related documentation.
- Perform data entry and maintain accurate records and databases.
- Handle correspondence and communication on behalf of the team.
- Create and manage spreadsheets, reports, and presentations.
- Conduct research and compile data to support projects and activities.
- Assist in preparing regular financial and operational reports.
- Monitor and respond to inquiries via live chat and social media channels.
- Maintain and update the company’s digital filing and document management systems.
- Provide general administrative support to different departments.
- Track and follow up on project tasks and deadlines.
- Coordinate with vendors and service providers.
- Assist in onboarding and training new remote team members.
- Manage and update content on the company’s intranet and shared platforms.
- Handle confidential information with discretion.
- Support marketing efforts by preparing materials and resources.
- Monitor industry trends and provide insights.
- Assist in developing and maintaining standard operating procedures and policies.
- Troubleshoot and resolve basic technical issues experienced by remote teams.

The ideal candidate for the Remote Operations Assistant role is a highly proactive and self-motivated individual with proven experience in administrative or virtual assistance, bringing exceptional verbal and written communication skills to the table. This professional excels in multitasking and possesses strong organizational and time management abilities, ensuring precise attention to detail while managing multiple tasks simultaneously. With proficiency in MS Office and Google Workspace, familiarity with online calendars, and basic financial principles, the candidate can efficiently prepare spreadsheets, reports, and presentations, and perform accurate data entry and record keeping. Their tech-savviness, quick learning aptitude for new software, and adaptability to new tools like Trello or Asana make them well-suited to troubleshoot technical issues and embrace the dynamic remote work environment. The ideal candidate demonstrates strong ethical standards, a high level of integrity and discretion, and handles confidential information with the utmost care. They are a reliable, punctual problem solver with a customer-focused mindset and a strong work ethic. Equipped with excellent interpersonal skills and a collaborative spirit, this individual thrives in coordinating and collaborating with diverse remote teams, effectively managing vendor relations, and supporting onboarding processes. Their resourcefulness and innovative thinking consistently drive them to meet deadlines while maintaining a positive and professional demeanor, ensuring they contribute meaningfully to team operations and improvements.

- Answer and manage incoming emails and phone calls promptly and professionally.
- Schedule and coordinate meetings, appointments, and travel arrangements.
- Prepare and distribute meeting agendas, minutes, and other related documentation.
- Perform data entry and maintain accurate records and databases.
- Handle correspondence and communication on behalf of the team.
- Create and manage spreadsheets, reports, and presentations as required.
- Conduct research and compile data to support projects and activities.
- Assist in the preparation of regular financial and operational reports.
- Monitor and respond to inquiries via live chat and social media channels.
- Maintain and update the company’s digital filing and document management systems.
- Provide general administrative support to different departments as needed.
- Track and follow up on project tasks and deadlines to ensure timely completion.
- Coordinate with vendors and service providers for smooth operational support.
- Assist in onboarding and training new remote team members.
- Manage and update the content on the company’s intranet and shared platforms.
- Handle confidential information with discretion and maintain data security.
- Support marketing efforts by preparing materials and resources.
- Monitor industry trends and provide insights for improvement and innovation.
- Assist in developing and maintaining standard operating procedures and policies.
- Troubleshoot and resolve basic technical issues experienced by remote teams.

- Highly proactive and self-motivated.
- Strong multitasking abilities.
- Excellent communicator.
- Detail-oriented and precise.
- Tech-savvy and quick to learn new software.
- Strong organizational skills.
- Reliable and punctual.
- Problem solver with a can-do attitude.
- Team player with collaborative spirit.
- Customer-focused mindset.
- Adaptable to changing priorities.
- Strong ethical standards.
- Resourceful and innovative.
- Consistently meets deadlines.
- Positive and professional demeanor.
- Comfortable in a remote work environment.
- Strong interpersonal skills.
- High level of integrity and discretion.
- Eager to take initiative.
- Strong work ethic.

- Competitive salary range based on experience.
- Comprehensive health, dental, and vision insurance plans.
- Flexible work hours to promote work-life balance.
- Remote work arrangement with no commuting required.
- Generous paid time off and holidays.
- 401(k) retirement plan with employer match.
- Opportunities for professional development and training.
- Access to online courses and certifications.
- Employee wellness programs and resources.
- Reimbursement for home office setup.
- Monthly internet and phone stipend.
- Performance-based bonuses and incentives.
- Access to company-sponsored events and webinars.
- Collaborative and supportive team environment.
- Opportunities for career advancement within the company.
- Regular feedback and performance reviews.
- Inclusive and diverse workplace culture.