Sales Support Administrator

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Sales Support Administrator plays a crucial role in ensuring the smooth operation of a company's sales team. They handle a variety of administrative and clerical tasks designed to facilitate the sales process, including managing schedules, coordinating meetings, preparing sales documents, and maintaining customer databases. This role often serves as a bridge between the sales team and other departments, ensuring effective communication and promoting efficiency. By handling these essential tasks, a Sales Support Administrator enables sales representatives to focus on their primary goal: selling products and services to customers.

- High school diploma or equivalent; bachelor's degree preferred
- Proven experience in a sales support or administrative role
- Proficiency in CRM systems and MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication skills, both written and verbal
- Strong organizational and time-management skills
- Ability to multitask and handle multiple priorities efficiently
- Keen attention to detail and accuracy
- Ability to work independently and as part of a team
- Strong problem-solving skills and proactive attitude
- Familiarity with sales and customer service processes
- Basic accounting knowledge and experience with invoicing
- Ability to handle confidential information with integrity
- Familiarity with inventory management and order processing software
- Flexibility to adapt to a fast-paced and dynamic work environment
- Prior experience in coordinating travel arrangements and itineraries

- Respond to customer inquiries via phone, email, and chat
- Process and verify sales orders
- Maintain and update CRM system records
- Coordinate with the sales team on customer satisfaction and order accuracy
- Generate sales reports and performance metrics
- Prepare sales presentations and marketing materials
- Handle product returns and exchanges
- Monitor inventory levels and coordinate with the warehouse for fulfillment
- Schedule and confirm meetings and appointments
- Prepare and send invoices, quotes, and contracts
- Follow up on client payments and order statuses
- Distribute promotional materials and update marketing content
- Provide administrative support to the sales team
- Troubleshoot order discrepancies and issues
- Coordinate travel arrangements for the sales team

The ideal candidate for the Sales Support Administrator role should possess a blend of strong communication, organizational, and technical skills, coupled with a proactive and solution-oriented mindset. They should have proven experience in sales support or an administrative position, demonstrating proficiency in CRM systems and the MS Office Suite, including Word, Excel, PowerPoint, and Outlook. A high school diploma is required, though a bachelor's degree is preferred. The candidate must exhibit excellent written and verbal communication abilities, along with top-tier organizational and time-management skills. They should be capable of handling multiple priorities efficiently with a keen attention to detail and accuracy. They should work effectively both independently and as part of a team, displaying a strong problem-solving capability and a proactive attitude towards tasks. Familiarity with sales and customer service processes is essential, and a basic understanding of accounting and invoicing is highly desirable. The candidate must be able to maintain confidentiality, manage inventory, and process orders effectively using relevant software. Additionally, they should demonstrate reliability, adaptability in a fast-paced environment, and a willingness to support various tasks, including coordinating travel arrangements. Strong interpersonal skills, a robust work ethic, and the ability to build relationships will set the ideal candidate apart for this position.

- Manage and respond to incoming customer inquiries via phone, email, and chat
- Process sales orders accurately and efficiently
- Update and maintain customer records in the CRM system
- Coordinate with the sales team to ensure customer satisfaction and order accuracy
- Generate and distribute sales reports and performance metrics
- Assist in the preparation of sales presentations and materials
- Handle product returns and exchanges according to company policies
- Monitor inventory levels and coordinate with the warehouse for order fulfillment
- Schedule and confirm appointments and meetings for the sales team
- Prepare and send out invoices, quotes, and contracts to clients
- Follow up with clients on outstanding payments and order statuses
- Support marketing initiatives by distributing promotional materials and updating content
- Provide administrative assistance and support to the sales team as needed
- Troubleshoot and resolve any order discrepancies or issues
- Coordinate travel arrangements and itineraries for the sales team

- Strong communication skills, both written and verbal
- Excellent organizational and time-management abilities
- Attention to detail and high level of accuracy
- Ability to multitask and prioritize effectively
- Proactive and solution-oriented mindset
- Strong customer service orientation
- Ability to work well both independently and as part of a team
- Reliable and dependable with a strong work ethic
- Proficiency in CRM systems and MS Office Suite
- Adaptability to a fast-paced and dynamic work environment
- Strong problem-solving skills
- Ability to handle confidential information with integrity
- Familiarity with sales and customer service processes
- Basic accounting and invoicing skills
- Strong interpersonal skills and ability to build relationships
- Flexibility and willingness to assist with a variety of tasks

- Competitive salary range, commensurate with experience
- Comprehensive health benefits (medical, dental, vision)
- 401(k) retirement plan with company match
- Paid time off (PTO) and company holidays
- Flexible work schedule with options for remote work
- Professional development and training opportunities
- Tuition reimbursement program
- Employee wellness programs
- Opportunity for career advancement within the company
- Employee discount on company products and services
- Collaborative and supportive work environment
- Accessible location with parking facilities
- Paid parental leave
- Regular team-building and social events
- Recognition and rewards programs for outstanding performance