Sales Support Coordinator

At Vintti, we understand the importance of real-time collaboration in today's fast-paced business environment. Our staffing solutions focus on connecting US companies with Latin American talent operating in compatible time zones. This strategic approach ensures that businesses can engage with their team members during regular office hours, facilitating immediate communication, swift problem-solving, and seamless project coordination.

The Sales Support Coordinator plays a crucial role in boosting the efficiency of the sales team by handling a range of administrative and support tasks. This position involves coordinating sales activities, managing customer inquiries, and maintaining detailed records of sales data and client interactions. Additionally, the Sales Support Coordinator provides critical support in the preparation of sales presentations, proposals, and reports, ensuring the sales team has everything it needs to succeed. Strong organizational and communication skills are essential as the coordinator serves as a key liaison between the sales department and other functional areas within the company.

- Bachelor’s degree in Business, Marketing, or related field preferred.
- 2+ years of experience in sales support, customer service, or a related role.
- Proficiency with CRM systems, such as Salesforce or HubSpot.
- Strong proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Excellent organizational and multitasking skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and high level of accuracy in data entry.
- Ability to prioritize and manage multiple tasks simultaneously.
- Familiarity with inventory management and logistics coordination.
- Experience in preparing reports, presentations, and sales documents.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Knowledge of market research techniques and data analysis.
- Ability to work under pressure and meet deadlines.
- Understanding of sales processes and customer relationship management.
- Flexibility to assist with occasional travel or event support, if required.

- Process and manage sales orders with accurate data entry and timely fulfillment.
- Communicate with customers to provide support, answer inquiries, and resolve issues.
- Coordinate with the sales team to prepare and update sales reports, dashboards, and forecasts.
- Assist in preparing sales presentations, proposals, and contracts.
- Monitor and track inventory levels, collaborating with warehouse and logistics teams.
- Maintain and update customer records in the CRM system.
- Generate and analyze sales data to identify trends and improvement opportunities.
- Schedule and coordinate meetings, calls, and appointments for the sales team.
- Assist in the planning and organization of sales events, trade shows, and promotional activities.
- Support the sales team with administrative tasks such as expense reports, travel arrangements, and calendar management.
- Handle customer complaints and process returns or exchanges.
- Collaborate with the marketing team on promotional campaigns and product launches.
- Verify and process invoices, ensuring compliance with company policies.
- Conduct market research to support sales strategy and identify potential new customers.
- Manage communication and follow-up with leads provided by marketing campaigns.
- Prepare and distribute sales materials, brochures, and product information to customers and prospects.

The ideal candidate for the Sales Support Coordinator role will possess a Bachelor's degree in Business, Marketing, or a related field, along with over two years of experience in sales support, customer service, or a similar capacity. They will demonstrate a high level of proficiency in CRM systems such as Salesforce or HubSpot and mastery of the Microsoft Office Suite, including Excel, Word, and PowerPoint. The candidate will have excellent organizational skills, strong multitasking abilities, and effective time management skills. With a keen attention to detail and accuracy in data entry, they will be adept at managing multiple tasks simultaneously. Additionally, they will bring strong written and verbal communication skills, the ability to work both independently and collaboratively as part of a team, and superior problem-solving abilities, particularly in handling customer complaints. They should be well-versed in inventory management and logistics coordination, experienced in preparing reports, presentations, and sales documentation, and knowledgeable in market research and data analysis techniques. A customer-focused mindset, flexibility, adaptability, and the ability to thrive under pressure are essential, as is a proactive, self-motivated attitude. The ideal candidate will have a high level of integrity and confidentiality, be tech-savvy with a quick aptitude for learning new systems and software, and maintain a positive and enthusiastic outlook while supporting the sales team and contributing to the company's overall success.

- Process and manage sales orders, ensuring accuracy in data entry and timely fulfillment.
- Communicate with customers via phone and email to provide support, answer inquiries, and resolve issues.
- Coordinate with the sales team to prepare and update sales reports, dashboards, and forecasts.
- Assist in the preparation of sales presentations, proposals, and contracts.
- Monitor and track inventory levels, coordinating with the warehouse and logistics teams to ensure product availability.
- Maintain and update customer records in the CRM system.
- Generate and analyze sales data to identify trends and opportunities for improvement.
- Schedule and coordinate meetings, calls, and appointments for the sales team.
- Assist in the planning and organization of sales events, trade shows, and promotional activities.
- Support the sales team with administrative tasks, such as expense reports, travel arrangements, and calendar management.
- Handle customer complaints and process returns or exchanges, ensuring customer satisfaction.
- Collaborate with the marketing team to align on promotional campaigns and product launches.
- Verify and process invoices, ensuring compliance with company policies and procedures.
- Conduct market research to support the sales strategy and identify potential new customers.
- Manage communication and follow-up with leads provided by marketing campaigns.
- Prepare and distribute sales materials, brochures, and product information to customers and prospects.

- Strong attention to detail
- High level of accuracy in data entry
- Excellent organizational skills
- Strong multitasking abilities
- Effective time management skills
- Professional and clear communication
- Team player with collaborative spirit
- Proactive and self-motivated
- Customer-focused mindset
- Strong problem-solving skills
- Adaptability and flexibility
- Ability to work under pressure
- Strong analytical and data interpretation skills
- High level of integrity and confidentiality
- Positive and enthusiastic attitude
- Tech-savvy with a quick ability to learn new systems and software

- Competitive salary range: $45,000 - $55,000 annually
- Comprehensive health benefits: medical, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off (PTO) and holidays
- Flexible work hours and remote work options
- Professional development and training programs
- Tuition reimbursement for relevant courses
- Employee assistance program (EAP)
- Wellness programs and gym membership discounts
- Opportunities for career advancement and internal promotions
- Life insurance and disability coverage
- Employee discount on company products
- Collaborative and supportive work environment
- Regular team-building activities and social events
- Performance-based bonuses and incentives
- Travel reimbursement for work-related travel
- Modern office space with amenities (if applicable)