Sales Support Manager

At Vintti, we're redefining the economics of staffing for US businesses. Our agency connects SMBs, startups, and firms with top Latin American talent, offering a dual benefit of high-quality work and cost savings. By tapping into this rich talent pool, our clients can optimize their budgets, increase productivity, and gain a competitive advantage in their respective markets.

A Sales Support Manager plays a critical role in ensuring the efficiency and success of a company's sales operations. This role involves overseeing the administration of sales activities, providing support to the sales team, and ensuring seamless coordination between different departments. Responsibilities typically include managing sales data, preparing reports, analyzing sales performance metrics, and addressing customer inquiries to enhance overall customer satisfaction. A Sales Support Manager also aids in the development of sales strategies and helps in the implementation of sales programs, ensuring that the sales team can focus on exceeding revenue targets.

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in a sales support role or similar position.
- Strong understanding of sales principles and customer service practices.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with CRM systems and databases.
- Excellent organizational and multitasking skills.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Exceptional attention to detail and accuracy.
- Ability to handle confidential and sensitive information.
- Strong project management skills.
- Experience with inventory management.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Demonstrated ability to train and onboard new team members.
- Experience in coordinating and supporting events and conferences.
- Knowledge of sales performance metrics and KPIs.
- Flexibility to adapt to changing business needs and priorities.
- Ability to provide constructive feedback and conduct performance reviews.
- Experience in creating and distributing sales documents such as contracts and proposals.

- Schedule meetings and prepare presentations.
- Generate and analyze sales reports.
- Respond to customer inquiries and resolve issues.
- Coordinate sales materials with the marketing team.
- Monitor and manage inventory levels.
- Process and track sales orders.
- Update and maintain customer databases and CRM systems.
- Prepare and distribute sales documents.
- Train and onboard new sales team members.
- Support lead generation and prospecting activities.
- Handle internal and external communication.
- Assist in developing and implementing sales strategies.
- Facilitate communication between sales and other departments.
- Organize and participate in sales meetings.
- Monitor and report on competitor activities and market trends.
- Ensure compliance with company policies and regulatory requirements.
- Manage and maintain sales budgets and forecasts.
- Provide recommendations to improve sales processes and efficiency.
- Support event planning for sales-related events.
- Conduct performance reviews and provide feedback to sales staff.

The ideal candidate for the Sales Support Manager role is a proactive and self-motivated professional with a Bachelor's degree in Business Administration, Marketing, or a related field, and proven experience in a sales support role. They exhibit a strong understanding of sales principles and customer service practices, coupled with proficiency in Microsoft Office Suite and familiarity with CRM systems. This individual excels in organization and multitasking, maintaining exceptional attention to detail and accuracy. They possess strong analytical and problem-solving abilities and can communicate effectively, both verbally and in writing. The ideal candidate demonstrates a collaborative mindset, working well within a team while maintaining the ability to operate independently. They are adept at managing multiple priorities and deadlines in a fast-paced environment and have proven project management skills. Their experience includes inventory management, lead generation, and supporting sales strategies, while also coordinating and supporting events and conferences. With a keen understanding of sales performance metrics and KPIs, they offer constructive feedback and conduct performance reviews with confidence. This candidate is technologically proficient, quick to learn new tools, and is recognized for their positive attitude, strong leadership qualities, and innovative approach to sales support. They remain resilient under pressure, prioritize customer satisfaction, and are committed to achieving and exceeding goals with a high degree of integrity and enthusiasm.

- Provide administrative support to the sales team, including scheduling meetings and preparing presentations.
- Analyze and generate sales reports to track sales performance and trends.
- Respond to customer inquiries and resolve any issues or concerns.
- Coordinate with the marketing team to ensure sales materials and campaigns are aligned.
- Monitor and manage inventory levels to ensure product availability.
- Process and track sales orders, ensuring accurate and timely delivery.
- Update and maintain customer databases and CRM systems.
- Prepare and distribute sales documents such as contracts and proposals.
- Train and onboard new sales team members on tools and procedures.
- Support the sales team in lead generation and prospecting activities.
- Handle internal and external communication related to sales activities.
- Assist in developing and implementing sales strategies and initiatives.
- Facilitate communication between sales and other departments to streamline processes.
- Organize and participate in sales meetings, taking minutes and following up on action items.
- Monitor and report on competitor activities and market trends.
- Ensure compliance with company policies and regulatory requirements.
- Assist in managing and maintaining sales budgets and forecasts.
- Provide insights and recommendations to improve sales processes and efficiency.
- Support event planning and coordination for sales-related events and conferences.
- Conduct periodic performance reviews with sales staff and provide feedback for improvement.

- Proactive and self-motivated
- Detail-oriented and thorough
- Adaptable and flexible
- Strong problem-solving skills
- Excellent communicator
- Team player with a collaborative mindset
- Highly organized and able to multitask
- Customer-focused with a service-oriented approach
- Hands-on and able to manage tight deadlines
- Technologically proficient and quick to learn new tools
- Strategic thinker with an analytical mindset
- Driven to achieve and exceed goals
- Dependable with a strong sense of integrity
- Positive attitude and enthusiastic about sales
- Strong leadership and mentoring abilities
- Creative and innovative in approach to sales support
- Resilient and able to handle pressure
- Strong time management skills
- Excellent at building relationships and networking

- Competitive salary range
- Health benefits including medical, dental, and vision insurance
- Retirement plan options, including 401(k) with company match
- Paid time off (PTO) and holiday pay
- Flexible work hours and remote work options
- Professional development and training programs
- Opportunities for career advancement and growth
- Employee assistance program (EAP)
- Performance-based bonuses and incentives
- Team-building activities and social events
- Wellness programs and gym membership discounts
- Company-sponsored travel opportunities for conferences and events
- Subsidized transportation or parking benefits
- Access to company resources and tools for self-improvement
- Inclusive and diverse work environment
- Recognition and reward programs for outstanding performance