Sales Support Specialist

Vintti is a staffing agency with a unique mission: to create win-win scenarios for both US businesses and Latin American professionals. We address the challenges faced by SMBs, startups, and firms in finding the right talent, as well as the aspirations of skilled Latin American workers seeking international opportunities. By bridging this gap, Vintti enables US companies to access a wealth of untapped talent, while providing Latin American professionals with pathways to expand their careers on a global scale. Our approach cultivates a symbiotic ecosystem that benefits all parties involved.

A Sales Support Specialist plays a vital role in enhancing the efficiency and performance of a company's sales team. This position focuses on providing the necessary administrative and logistical support that allows sales representatives to focus on client engagement and closing deals. Responsibilities typically include preparing sales documents and presentations, managing customer databases, coordinating schedules, and processing orders. By ensuring that all behind-the-scenes operations run smoothly, Sales Support Specialists help to optimize the sales process, ultimately contributing to the organization's revenue growth and customer satisfaction.

- Bachelor's degree in Business Administration, Marketing, or related field
- Proven experience in a sales support or similar role
- Proficiency with CRM software and Microsoft Office Suite
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Detail-oriented with strong problem-solving skills
- Ability to work independently and as part of a team
- Familiarity with inventory management processes
- Knowledge of sales principles and customer service practices
- Ability to manage multiple priorities and meet deadlines
- Strong analytical skills with the ability to generate and interpret sales reports
- Experience conducting market research and analysis
- Ability to handle customer complaints professionally and effectively
- Knowledge of industry products, services, and trends
- Ability to maintain confidentiality of sensitive information
- Willingness to travel occasionally for sales events, trade shows, or training
- Proactive and self-motivated with a strong work ethic
- Flexibility to adapt to changing priorities and job requirements
- Experience with project management tools is a plus

- Respond to customer inquiries via phone, email, and chat
- Process and manage orders to ensure timely delivery
- Prepare and send sales quotes and proposals
- Assist with inventory management and tracking
- Collaborate with the sales team to develop and implement sales strategies
- Update and maintain customer records and sales data in the CRM system
- Handle customer complaints and provide appropriate solutions
- Coordinate with other departments to ensure customer satisfaction
- Generate and analyze sales reports and performance analytics
- Schedule and manage appointments and meetings for the sales team
- Conduct market research to identify potential leads and opportunities
- Assist with the preparation of sales presentations and materials
- Follow up with customers to ensure satisfaction and address any issues
- Monitor competitor activities and market trends
- Support the organization of sales events, trade shows, and webinars
- Manage and maintain sales documentation and contracts
- Assist in training new sales team members
- Provide administrative support to the sales team as needed
- Track and expedite sales orders and manage backorders
- Maintain knowledge of industry products, services, and trends

The ideal candidate for the Sales Support Specialist role is a highly motivated and customer-centric individual with a Bachelor's degree in Business Administration, Marketing, or a related field, and proven experience in a sales support or similar role. They possess exceptional communication and interpersonal skills, enabling them to respond effectively to customer inquiries and handle complaints with professionalism and empathy. With a strong proficiency in CRM software and the Microsoft Office Suite, this candidate excels in managing and updating customer records, generating insightful sales reports, and conducting market research to identify potential leads. Their organizational and multitasking abilities are top-notch, ensuring efficient processing of orders and timely delivery. They are detail-oriented and possess strong problem-solving skills, allowing them to provide appropriate solutions and manage multiple priorities effectively. The ideal candidate is a proactive team player who collaborates seamlessly with sales and other departments to enhance customer satisfaction and implement sales strategies. Their deep understanding of sales principles, customer service practices, and inventory management processes, combined with their knowledge of industry products, services, and trends, sets them apart. They demonstrate flexibility, adaptability to changing priorities, and a strong work ethic, with a willingness to travel occasionally for business needs. Enthusiastic about continuous learning and growth, the ideal candidate maintains a high level of professionalism, discretion, and openness to constructive feedback, making them a valuable asset to the sales team.

- Respond to customer inquiries via phone, email, and chat
- Process orders and ensure timely delivery
- Prepare and send sales quotes and proposals
- Assist with inventory management and tracking
- Collaborate with the sales team to develop and implement sales strategies
- Update customer records and sales data in the CRM system
- Handle customer complaints and provide appropriate solutions
- Coordinate with other departments to ensure customer satisfaction
- Generate sales reports and performance analytics
- Schedule and manage appointments and meetings for the sales team
- Conduct market research to identify potential leads and opportunities
- Assist with the preparation of sales presentations and materials
- Follow up with customers to ensure satisfaction and address any issues
- Monitor competitor activities and market trends
- Support the organization of sales events, trade shows, and webinars
- Manage and maintain sales documentation and contracts
- Assist in training new sales team members
- Provide administrative support as needed to the sales team
- Track and expedite sales orders and manage backorders
- Maintain knowledge of industry products, services, and trends

- Strong customer-centric mindset
- Effective communication and interpersonal skills
- Exceptional organizational and multitasking abilities
- High attention to detail and accuracy
- Proactive and self-motivated attitude
- Ability to work independently and collaboratively
- Strong problem-solving skills
- Adaptability to changing priorities and job requirements
- High level of professionalism and discretion
- Demonstrated ability to manage time and prioritize tasks
- Strong analytical and critical thinking skills
- Proficient in CRM software and Microsoft Office Suite
- Solid understanding of sales principles and customer service practices
- Familiarity with inventory management processes
- Ability to handle high-pressure situations calmly and effectively
- Enthusiastic about continuous learning and growth
- Ability to generate, analyze, and interpret data and reports
- Willingness to travel occasionally for business needs
- Openness to receiving and acting on constructive feedback
- Team-oriented with a collaborative spirit

- Competitive salary range: $45,000 - $60,000 annually, based on experience
- Comprehensive health benefits package (medical, dental, vision)
- 401(k) retirement plan with company match
- Paid time off (PTO) including vacation, personal days, and holidays
- Flexible working hours and remote work options
- Professional development and training opportunities
- Employee assistance program (EAP) for personal and professional support
- Wellness programs and fitness center access
- Tuition reimbursement for continuing education
- Career advancement opportunities within the company
- Collaborative and inclusive work environment
- Company-sponsored events and team-building activities
- Life and disability insurance
- Paid parental leave
- Commuter benefits and transportation subsidies
- Employee discounts on products and services
- Recognition and rewards program for outstanding performance