ServiceNow Developer

Vintti is a staffing agency that acts as an economic enabler. By connecting US-based SMBs, startups, and firms with top-tier Latin American talent, we drive growth on both sides of the equation. For US businesses, we offer access to a pool of highly skilled professionals at competitive rates, allowing for increased efficiency and scalability. For Latin American workers, we provide opportunities to engage with the US market, fostering professional development and economic advancement. Vintti stands at the intersection of global talent and American enterprise, facilitating partnerships that stimulate economic prosperity across borders.

A ServiceNow Developer is responsible for designing, developing, and implementing solutions within the ServiceNow platform to enhance business processes and streamline workflows. They work closely with stakeholders to understand requirements, create customized applications, and integrate ServiceNow with other systems. Utilizing a range of tools and features, ServiceNow Developers ensure optimal performance and functionality of the platform while adhering to best practices and industry standards, thereby offering robust, scalable solutions that drive operational efficiency and innovation.

- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience as a ServiceNow Developer
- Proficiency in JavaScript, HTML, CSS, and other web technologies
- Experience with ServiceNow development, including scripting, workflows, and integrations
- Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, and CSM
- Experience with REST and SOAP web services integration
- Familiarity with database design and management (e.g., MySQL, Oracle)
- Knowledge of Agile/Scrum methodologies and experience with project management tools
- Ability to create detailed technical documentation and communicate complex information clearly
- Strong problem-solving skills and attention to detail
- Experience with ServiceNow Service Portal customization and configuration
- Knowledge of ITIL frameworks and best practices
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Excellent communication and interpersonal skills
- ServiceNow Certified Application Developer (CAD) certification preferred
- ServiceNow Certified Implementation Specialist (CIS) certification is a plus
- Ability to work independently and as part of a team
- Strong analytical skills to identify opportunities for system improvements
- Experience with source control systems such as Git
- Familiarity with system performance monitoring and optimization techniques

- Develop, configure, and maintain ServiceNow applications and modules
- Collaborate with stakeholders to gather and document technical requirements
- Implement and optimize workflow and automation processes in ServiceNow
- Perform system testing, debugging, and troubleshooting to ensure functionality
- Design and customize UI forms, business rules, and workflows
- Integrate ServiceNow with external systems using REST and SOAP web services
- Maintain and upgrade the ServiceNow platform and applications as needed
- Monitor application performance and troubleshoot issues promptly
- Create and maintain comprehensive technical documentation
- Provide technical support and training for end-users and team members
- Follow best practices for coding, testing, and deployment
- Participate in code reviews to maintain high-quality standards
- Utilize Agile/Scrum methodologies for managing tasks and deliverables
- Identify and propose system improvements and innovative solutions
- Manage access controls and security configurations
- Customize and configure ServiceNow Service Portal to enhance user experience

The ideal candidate for the ServiceNow Developer role is a highly skilled professional with a bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least three years of hands-on experience in ServiceNow development. This individual is proficient in JavaScript, HTML, CSS, and web technologies, with a robust understanding of various ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. They have a proven track record of integrating ServiceNow with external systems using REST and SOAP web services and are familiar with database management systems like MySQL and Oracle. The candidate excels in utilizing Agile/Scrum methodologies and is adept with project management tools, showcasing their ability to manage tasks efficiently in fast-paced environments. They possess strong problem-solving skills, attention to detail, and the ability to create comprehensive technical documentation. Furthermore, they have experience customizing and configuring the ServiceNow Service Portal for enhanced user experiences and are knowledgeable about ITIL frameworks and best practices. The ideal candidate holds certifications such as ServiceNow Certified Application Developer (CAD) and possibly ServiceNow Certified Implementation Specialist (CIS). Exceptional communication and interpersonal skills, along with a proactive, detail-oriented, and collaborative attitude, are critical for this role. They are self-motivated, innovative, and capable of prioritizing multiple projects while maintaining high-quality standards and ethical integrity. This candidate is dedicated to continuous improvement, both in their professional development and in their contributions to system optimization and enhancements.

- Develop and configure ServiceNow applications and modules based on customer specifications
- Collaborate with stakeholders and business analysts to gather and document technical requirements
- Implement workflow and automation processes within ServiceNow to improve operational efficiencies
- Perform system testing, debugging, and troubleshooting to ensure application functionality and integrity
- Design and customize UI forms, scripts, business rules, and workflows to meet business needs
- Integrate ServiceNow with external systems, leveraging REST and SOAP web services
- Maintain, update, and upgrade ServiceNow platform and applications as required
- Monitor application performance and resolve issues in a timely manner
- Create and maintain detailed technical documentation for all development and configurations
- Provide technical support and training to end-users and other team members
- Follow best practices for coding, testing, and deploying within the ServiceNow environment
- Participate in code reviews to ensure high-quality standards are met
- Utilize Agile/Scrum methodologies to manage project tasks and deliverables
- Identify opportunities for system improvements and propose innovative solutions
- Manage access controls and security configurations to protect data integrity
- Customize and configure the ServiceNow Service Portal to deliver an enhanced user experience

- Detail-oriented with a strong focus on accuracy and quality
- Proactive and self-motivated with a strong sense of initiative
- Excellent problem-solving and analytical skills
- Strong communication skills, both verbal and written
- Collaborative and a team player with a cooperative attitude
- Adaptable and open to learning new technologies and methodologies
- Persistent and able to work through complex challenges
- Organized with excellent time management skills
- Confident in making technical decisions and recommendations
- Customer-focused with a dedication to understanding and meeting stakeholder needs
- Innovative thinker with the ability to propose and implement creative solutions
- Strong ability to prioritize and manage multiple projects simultaneously
- Ethical and maintains high standards of integrity and professionalism
- Highly skilled in technical and non-technical aspects of ServiceNow development
- Enthusiastic about continuous improvement and professional development
- Capable of working effectively under pressure and meeting tight deadlines
- Reliable and dependable with a strong work ethic
- Technically adept with a deep understanding of software development principles

- Competitive salary range based on experience and qualifications
- Comprehensive health benefits, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and paid holidays
- Flexible work hours and remote work opportunities
- Professional development opportunities, including training and certifications
- Tuition reimbursement for relevant educational courses
- Employee wellness programs and support
- Life and disability insurance coverage
- Employee assistance program (EAP)
- Opportunity to work with a collaborative and innovative team
- Access to cutting-edge technology and tools
- Career growth and advancement opportunities within the company
- Regular performance reviews and feedback sessions
- Company-sponsored events and team-building activities
- Ergonomic workspace and modern office facilities
- Parental leave and family support benefits
- Commuter benefits and transportation assistance
- Recognition and rewards programs for outstanding performance