Solutions Engineer

Vintti is a staffing agency that leverages the geographical advantage of Latin America to benefit US businesses. We connect companies with professionals who work in time zones closely aligned with or identical to US hours, ensuring seamless communication and collaboration. This synchronicity allows for real-time interaction, enhancing productivity and eliminating the delays often associated with offshore staffing.

A Solutions Engineer serves as a crucial bridge between the technical and business sides of a company, leveraging their expertise to design, implement, and manage solutions that address both customer needs and organizational goals. They collaborate closely with clients to understand requirements, translate those requirements into technical specifications, and work alongside various internal teams to develop and deploy tailored solutions. Solutions Engineers must possess a strong combination of technical acumen and communication skills, enabling them to explain complex concepts in a way that is accessible to non-technical stakeholders while ensuring that the solutions are scalable, efficient, and align with strategic objectives.

- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
- 3+ years of experience in a technical pre-sales, solutions engineering, or related role.
- Strong understanding of software development and programming languages.
- Proven experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Knowledge of networking, security, and infrastructure principles.
- Excellent problem-solving and analytical skills.
- Strong communication and presentation skills.
- Ability to effectively translate technical concepts to non-technical audiences.
- Proficiency in creating technical documentation and proposals.
- Experience with CRM software (e.g., Salesforce, HubSpot).
- Ability to manage multiple projects and deliverables simultaneously.
- Strong organizational and time-management skills.
- Familiarity with industry-specific technologies and solutions.
- Demonstrated ability to work collaboratively within a team.
- Willingness to travel for client meetings and industry events as needed.

- Understand customer requirements and provide pre-sales technical support.
- Design and propose effective solutions meeting client needs and technical specifications.
- Conduct product demonstrations and presentations for prospective clients.
- Develop and deliver technical training to clients and internal teams.
- Assist in creating proposals with detailed technical documentation and cost estimates.
- Troubleshoot and resolve technical issues during sales and implementation phases.
- Communicate customer feedback to product management and engineering teams.
- Customize product configurations to meet client-specific needs.
- Participate in client meetings providing expert technical consultations.
- Maintain up-to-date knowledge of industry trends and emerging technologies.
- Document client interactions, technical requirements, and project statuses in CRM systems.
- Collaborate with post-sales support to ensure smooth deployment of solutions.
- Attend industry conferences, webinars, and workshops for continuous learning.
- Pursue continuous professional development to stay current with technology.
- Provide technical guidance and mentorship to junior team members.

The ideal candidate for the Solutions Engineer role holds a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, and possesses over three years of experience in technical pre-sales or a similar role. They exhibit a strong understanding of software development and programming languages, complemented by proven experience with major cloud platforms such as AWS, Azure, or Google Cloud. Additionally, they are well-versed in networking, security, and infrastructure principles. This individual combines excellent problem-solving and analytical skills with robust communication and presentation abilities, allowing them to effectively translate complex technical concepts to non-technical audiences. They are proficient in creating detailed technical documentation and proposals and are experienced with CRM software like Salesforce or HubSpot. The ideal candidate is a proactive, self-motivated professional who excels in managing multiple projects and deliverables while maintaining strong organizational and time-management skills. They possess a customer-focused mindset, strong interpersonal and relationship-building skills, and exhibit high adaptability and a passion for continuous learning. Detail-oriented, they prioritize delivering high-quality solutions and thrive in collaborative environments. This candidate demonstrates strong critical thinking, strategic planning capabilities, and excellent listening skills to fully understand client needs. They are innovative thinkers, not afraid to propose new solutions, and can anticipate potential challenges. Exhibiting strong ethical standards and professionalism, they manage stress and demanding timelines effectively. They are enthusiastic about technology, stay ahead of industry trends, and possess strong negotiation and influence skills to drive client and internal consensus.

- Collaborate with sales teams to understand customer requirements and provide pre-sales technical support.
- Design and implement effective solutions that address client needs and align with their technical specifications.
- Conduct product demonstrations and presentations to prospective customers.
- Develop and deliver technical training sessions and workshops for clients and internal teams.
- Assist in the creation of proposals, including technical documentation and cost estimates.
- Troubleshoot and resolve technical issues that arise during the sales and implementation processes.
- Liaise with product management and engineering teams to communicate customer feedback and influence product development.
- Prepare and customize product configurations to meet the specific needs of clients.
- Participate in client meetings and provide expert-level technical consultations.
- Maintain up-to-date knowledge of industry trends, competitor products, and emerging technologies.
- Create and maintain detailed records of client interactions, technical requirements, and project statuses in CRM systems.
- Collaborate with post-sales support teams to ensure seamless transition and deployment of solutions.
- Attend industry conferences, webinars, and workshops to continually enhance knowledge and skills.
- Engage in continuous learning and professional development to remain current with new technologies and solutions.
- Provide technical guidance and mentorship to junior team members.

- Customer-focused mindset with a passion for solving complex technical problems
- Strong interpersonal and relationship-building skills
- Proactive and self-motivated with a strong sense of urgency
- High level of adaptability and willingness to learn new technologies quickly
- Detail-oriented with a commitment to delivering high-quality solutions
- Collaborative team player with the ability to work effectively across different teams
- Strong critical thinking and strategic planning abilities
- Excellent listening skills to fully understand client needs and concerns
- Ability to anticipate potential challenges and preemptively address them
- Innovative thinker who is not afraid to propose and try new solutions
- Ability to thrive in a fast-paced, dynamic environment
- Strong ethical standards and professionalism in handling confidential information
- Resilient and able to manage stress and demanding timelines effectively
- Strong negotiation and influence skills to drive client and internal consensus
- Enthusiastic about technology and staying ahead of industry trends

- Competitive salary ranging from $90,000 to $130,000 per year
- Comprehensive health insurance (medical, dental, vision)
- 401(k) retirement plan with company match
- Generous paid time off (PTO) and holidays
- Flexible working hours and remote work options
- Professional development resources and opportunities for advancement
- Tuition reimbursement for continued education
- Employee wellness programs
- Company-sponsored industry certifications and training
- Technology stipends for home office setup
- Commuter benefits for traveling to the office
- Corporate memberships and discounts on industry-related products and services
- Strong focus on work-life balance and mental health support
- Regular team-building activities and company outings
- Access to cutting-edge technology and tools for professional growth
- Inclusive and diverse work environment
- Recognition and reward programs for high performance
- Mentorship and leadership development programs
- Opportunities to attend industry conferences and seminars
- Parental leave and family-focused benefits