Virtual Account Manager

At Vintti, we specialize in providing US businesses with staffing solutions that feel local. By connecting companies with Latin American professionals operating in compatible time zones, we ensure that work schedules align naturally with US business hours. This temporal harmony facilitates immediate response times, efficient project management, and a cohesive team dynamic regardless of physical location.

A Virtual Account Manager is a critical role focused on nurturing client relationships and driving business growth in a digital environment. Operating remotely, they manage a portfolio of accounts, ensuring client satisfaction while addressing any inquiries or issues. They work closely with internal teams to align strategies and deliver solutions tailored to each client's unique needs. By leveraging digital communication tools and data analytics, Virtual Account Managers optimize account performance, identify opportunities for upselling or cross-selling, and maintain a seamless connection with clients, helping businesses thrive in a virtual landscape.

- Bachelor’s degree in Business Administration, Marketing, or related field
- Proven experience as an Account Manager, Customer Success Manager, or similar role
- Strong proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent communication and interpersonal skills
- Ability to manage multiple client accounts simultaneously with a high level of attention to detail
- Strong problem-solving skills and ability to troubleshoot client issues effectively
- Demonstrated ability to develop and maintain strong client relationships
- Experience with virtual meeting platforms (e.g., Zoom, Microsoft Teams)
- Strong analytical skills and ability to analyze data to develop insights and recommendations
- Ability to work collaboratively with internal teams
- Proven ability to identify upsell and cross-sell opportunities
- Strong organizational skills and ability to manage time effectively
- Flexibility and adaptability to work in a fast-paced and dynamic environment
- Knowledge of industry trends and best practices
- Exceptional customer service skills
- Strong negotiation skills and experience with contract management
- Ability to work independently and as part of a team

- Manage and respond to client communications via email, phone, and virtual meetings
- Develop and maintain strong client relationships by understanding their business needs
- Monitor and optimize client account utilization of services
- Collaborate with the sales team to onboard new clients and assist with contract negotiations
- Regularly check in with clients to review account performance and satisfaction
- Provide detailed reports and analysis on client account activities
- Troubleshoot and resolve client issues and concerns promptly
- Customize and deliver solutions based on client feedback
- Update and maintain client information in the company’s CRM system
- Coordinate with internal teams to meet client needs
- Track and analyze key performance metrics for data-driven strategy development
- Prepare and present client business reviews and performance reports
- Identify and pursue upsell and cross-sell opportunities within existing accounts
- Handle billing inquiries and ensure accurate invoice processing
- Stay updated on industry trends and company products/services to provide clients with relevant insights

The ideal candidate for the Virtual Account Manager role will possess a Bachelor's degree in Business Administration, Marketing, or a related field, coupled with significant experience in account management, customer success, or similar positions. They will exhibit exceptional proficiency in CRM software and the Microsoft Office Suite, particularly in Word, Excel, and PowerPoint, and have a proven track record of managing multiple client accounts meticulously. Communication and interpersonal skills are paramount, enabling the candidate to build and nurture strong client relationships by deeply understanding and addressing their business needs. The ideal candidate will be a proactive problem solver, capable of troubleshooting client issues promptly and effectively, with a strategic, data-driven mindset in analyzing account activities and deriving actionable insights. They will demonstrate strong analytical abilities, adeptly working with data to craft compelling reports and recommendations. Collaboration skills are essential as the candidate will liaise seamlessly with internal teams to deliver customized solutions and ensure client satisfaction. An experienced virtual communicator, familiar with platforms such as Zoom and Microsoft Teams, the candidate will have a client-centric mindset, always seeking opportunities for upselling and cross-selling while maintaining a professional demeanor. Organizational skills, attention to detail, and the ability to manage time efficiently in a dynamic environment will be key strengths, alongside a robust understanding of industry trends and best practices. The ideal candidate will be tech-savvy, self-motivated, and resilient, thriving independently and as part of a team, with a focus on results and a keen sense of empathy and flexibility in their approach.

- Manage and respond to client emails, phone calls, and virtual meetings
- Develop and maintain strong relationships with clients by understanding their business needs and objectives
- Monitor client accounts to ensure they are utilizing services effectively and suggest improvements
- Collaborate with the sales team to onboard new clients and assist with contract negotiations
- Conduct regular check-ins with clients to review account performance and satisfaction
- Provide detailed reports and analysis on account activities and progress
- Troubleshoot issues, answer questions, and resolve concerns in a timely manner
- Customize and deliver solutions tailored to client requirements and feedback
- Update client information and records in the company’s CRM system
- Coordinate with internal teams such as marketing, product development, and support to meet client needs
- Track and analyze key performance metrics to develop data-driven strategies
- Prepare and present business reviews and performance reports for clients
- Identify and pursue upsell and cross-sell opportunities within existing accounts
- Handle billing inquiries and ensure invoices are processed accurately
- Stay updated on industry trends and company products/services to provide clients with relevant insights

- Strong communicator
- Relationship builder
- Client-centric mindset
- Proactive problem solver
- Detail-oriented
- Organized
- Team player
- Adaptable
- Data-driven
- Strategic thinker
- Tech-savvy
- Self-motivated
- Results-oriented
- Effective multitasker
- Empathetic
- Analytical
- Resilient
- Sales-oriented
- Flexible
- Professional demeanor

- Competitive salary range ($XX,000 - $XX,000)
- Comprehensive health, dental, and vision insurance
- Flexible working hours
- Remote work opportunities
- Generous paid time off (PTO) and holiday schedule
- 401(k) retirement plan with company match
- Professional development and training programs
- Performance-based bonuses
- Wellness programs and support
- Company-sponsored virtual events and outings
- Employee assistance program (EAP)
- Tuition reimbursement for continued education
- Equipment and technology stipend
- Career growth and advancement opportunities
- Paid parental leave
- Collaborative and supportive team environment
- Recognition and rewards program
- Access to industry conferences and networking events
- Internet and phone bill reimbursement