Virtual Aviation Assistant

Vintti is a staffing agency that leverages the geographical advantage of Latin America to benefit US businesses. We connect companies with professionals who work in time zones closely aligned with or identical to US hours, ensuring seamless communication and collaboration. This synchronicity allows for real-time interaction, enhancing productivity and eliminating the delays often associated with offshore staffing.

A Virtual Aviation Assistant is a professional who provides remote support to aviation professionals and organizations, leveraging their expertise in aviation administration and customer service. This role involves managing tasks such as flight scheduling, itinerary planning, communication with clients, document preparation, and other administrative duties to ensure seamless operations. Utilizing advanced technology, a Virtual Aviation Assistant enhances efficiency, ensures accuracy, and contributes to the overall success of aviation activities, all while offering the flexibility of remote service.

- Proven experience in travel or customer service roles
- Strong knowledge of aviation industry regulations and policies
- Excellent verbal and written communication skills
- Proficiency in using travel booking and reservation systems
- Ability to handle multiple tasks and work under pressure
- Strong problem-solving and conflict-resolution skills
- Familiarity with frequent flyer programs and loyalty schemes
- Experience with remote desktop support tools
- High level of accuracy and attention to detail
- Strong organizational and time management skills
- Proficiency in MS Office Suite and CRM software
- Ability to work flexible hours, including nights, weekends, and holidays
- Strong customer service orientation and interpersonal skills
- Ability to work independently and as part of a remote team
- Quick learner with a passion for continuous improvement
- Fluency in multiple languages is an advantage
- Strong research skills and the ability to analyze information
- Basic knowledge of geography and international travel requirements
- High school diploma or equivalent; relevant certifications or degrees in travel, tourism, or a related field preferred

- Respond to customer inquiries via phone, email, and chat
- Make and adjust flight reservations
- Provide up-to-date information on flight schedules, delays, and cancellations
- Assist with check-in processes and boarding procedures
- Manage frequent flyer accounts and loyalty program benefits
- Coordinate with airlines for special passenger requests
- Process payments and issue electronic tickets
- Handle travel-related complaints and provide resolutions
- Update and maintain client travel preferences and profiles
- Monitor and relay important travel advisories
- Organize travel itineraries including accommodations and ground transportation
- Communicate changes in weather and other factors impacting flights
- Assist with luggage tracking and claims
- Ensure compliance with aviation regulations and policies
- Conduct research on destinations, travel requirements, and airline policies
- Provide virtual support using remote desktop tools
- Generate and send travel confirmations and receipts
- Maintain and update internal databases and documentation
- Offer 24/7 support for time-sensitive travel issues
- Engage in continuous learning about new travel technologies and systems

The ideal candidate for the Virtual Aviation Assistant role is an exceptionally organized and detail-oriented individual with robust experience in the travel or customer service sectors. This person will possess a deep understanding of aviation industry regulations and policies and demonstrate proficiency in using travel booking and reservation systems. They are a strong communicator with excellent verbal and written skills, capable of addressing customer inquiries and resolving complaints with a calm and professional demeanor. Adept at handling multiple tasks under pressure, the candidate excels at problem-solving and conflict resolution. They should have familiarity with frequent flyer programs and loyalty schemes, harnessing these to add value for clients. The ideal candidate is also proficient in using remote desktop support tools, MS Office Suite, and CRM software, ensuring efficient virtual support and accurate documentation. With strong organizational and time management skills, they can manage complex travel itineraries and respond swiftly to changing priorities. A strong customer service orientation is essential, coupled with the ability to work independently and as part of a remote team. They are a quick learner, driven by a passion for continuous improvement, and adaptable to flexible working hours, including nights, weekends, and holidays. Additionally, fluency in multiple languages and basic knowledge of geography and international travel requirements will be advantageous, along with high levels of professionalism, reliability, and interpersonal skills.

- Respond to customer inquiries via phone, email, and chat
- Make and adjust flight reservations
- Provide up-to-date information on flight schedules, delays, and cancellations
- Assist with check-in processes and boarding procedures
- Manage frequent flyer accounts and loyalty program benefits
- Coordinate with airlines for special passenger requests
- Process payments and issue electronic tickets
- Handle travel-related complaints and provide resolutions
- Update and maintain client travel preferences and profiles
- Monitor and relay important travel advisories
- Organize travel itineraries including accommodations and ground transportation
- Communicate changes in weather and other factors impacting flights
- Assist with luggage tracking and claims
- Ensure compliance with aviation regulations and policies
- Conduct research on destinations, travel requirements, and airline policies
- Provide virtual support using remote desktop tools
- Generate and send travel confirmations and receipts
- Maintain and update internal databases and documentation
- Offer 24/7 support for time-sensitive travel issues
- Engage in continuous learning about new travel technologies and systems

- Strong customer service orientation
- Excellent verbal and written communication skills
- High level of accuracy and attention to detail
- Strong problem-solving and conflict-resolution abilities
- Ability to handle multiple tasks and work under pressure
- Strong organizational and time management skills
- Proficiency in using travel booking and reservation systems
- Knowledge of aviation industry regulations and policies
- Familiarity with frequent flyer programs and loyalty schemes
- Ability to work independently and as part of a remote team
- Quick learner with a passion for continuous improvement
- High degree of professionalism and reliability
- Strong interpersonal skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Proficiency in MS Office Suite and CRM software
- Fluency in multiple languages is an advantage
- Strong research skills and ability to analyze information
- Basic knowledge of geography and international travel requirements
- Tech-savvy with experience using remote desktop support tools
- Adaptable and able to respond quickly to changing priorities

- Competitive salary range commensurate with experience
- Comprehensive health, dental, and vision insurance
- Flexible working hours and remote work options
- Paid time off, including vacation days, sick leave, and holidays
- Professional development opportunities and potential for career progression
- Access to online training resources and certifications
- Company-sponsored travel perks and discounts
- Retirement savings plan with company match
- Performance-based bonuses and incentives
- Employee assistance programs for personal well-being
- Inclusive and supportive team culture
- Technology reimbursement for home office setup
- Regular virtual team building and social events