Virtual Order Processor

Vintti is a strategic staffing agency that enhances the competitiveness of US businesses. By connecting SMBs, startups, and firms with highly skilled Latin American professionals, we offer a cost-effective solution to talent acquisition. Our model allows companies to access top-tier expertise at rates that significantly reduce overhead costs, enabling businesses to allocate resources more efficiently and boost their bottom line.

A Virtual Order Processor plays a crucial role in the seamless operation of e-commerce and online retail businesses by managing the end-to-end order fulfillment process. This role involves accurately entering and updating customer orders, ensuring that all information is correct and up-to-date in the system. By coordinating with inventory teams, suppliers, and shipping services, the Virtual Order Processor helps to maintain stock levels and timely deliveries. Additionally, this role often entails providing exceptional customer service, addressing any order-related inquiries, and resolving issues to ensure customer satisfaction and retention.

- High school diploma or equivalent; further education or relevant certification is a plus.
- Proven experience as an order processor, data entry clerk, or in a similar role.
- Proficiency in MS Office and order management software.
- Strong familiarity with online retail platforms and e-commerce operations.
- Excellent attention to detail and accuracy in data entry.
- Strong organizational and multitasking abilities.
- Good communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Problem-solving skills to address and resolve order discrepancies.
- Basic knowledge of logistics and inventory management concepts.
- Ability to handle a high volume of work with tight deadlines.
- Customer service-oriented mindset.
- Comfortable with remote working technology and tools.
- Flexibility to adapt to changing priorities and processes.
- Positive attitude and proactive approach to tasks.
- Ability to maintain confidentiality and data security standards.

- Review and process incoming customer orders from various online platforms.
- Verify accuracy and completeness of customer information and order details.
- Enter order data into the company’s order management system.
- Communicate with warehouses and fulfillment centers for timely order dispatch.
- Track and update order and shipment statuses.
- Address and resolve order discrepancies or issues.
- Respond to customer inquiries regarding order status, shipping information, and product availability.
- Coordinate with inventory management to monitor and update stock levels.
- Issue refunds, exchanges, or replacements as necessary.
- Generate daily, weekly, and monthly order processing reports.
- Collaborate with customer service for exemplary service delivery.
- Ensure compliance with company policies and procedures during order processing.
- Assist in implementing process improvements for operational efficiency.
- Maintain accurate records of all processed transactions.
- Conduct quality checks on processed orders to prevent errors.
- Participate in team meetings to discuss workload, challenges, and solutions.

The ideal candidate for the Virtual Order Processor role is a meticulous and highly organized professional with proven experience in order processing, data entry, or a related field. They possess a strong proficiency in MS Office and order management software, as well as a solid understanding of online retail platforms and e-commerce operations. Their exceptional attention to detail ensures accuracy in data entry and order verification, while their excellent multitasking abilities allow them to manage a high volume of work efficiently. This individual excels in both written and verbal communication, fostering clear and effective interactions with customers, warehouses, and team members. With a proactive problem-solving mindset, they adeptly address and resolve order discrepancies and customer inquiries. They are self-motivated, able to work independently, and comfortable using remote working technology and tools. Demonstrating a customer service-oriented approach, they strive to deliver exemplary service in every interaction. Their adaptability to changing priorities, coupled with a positive and proactive attitude, ensures they remain flexible and productive in a dynamic work environment. Additionally, they uphold high standards of integrity, confidentiality, and data security, making them a reliable and trustworthy team member.

- Review and process incoming customer orders from various online platforms.
- Verify customer information and order details for accuracy and completeness.
- Enter order data into the company’s order management system.
- Communicate with warehouses and fulfillment centers to ensure timely order dispatch.
- Track and update the status of orders and shipments.
- Address and resolve any order discrepancies or issues.
- Respond to customer inquiries regarding order status, shipping information, and product availability.
- Coordinate with the inventory management team to monitor stock levels and update availability.
- Issue refunds, exchanges, or replacements as necessary.
- Generate daily, weekly, and monthly order processing reports.
- Collaborate with the customer service team to provide exemplary service.
- Ensure compliance with company policies and procedures during order processing.
- Assist in implementing process improvements to enhance operational efficiency.
- Maintain accurate records of all processed transactions.
- Conduct quality checks on processed orders to prevent errors.
- Participate in team meetings to discuss workload, challenges, and solutions.

- Highly detail-oriented and precise
- Strong organizational skills
- Effective multitasking abilities
- Excellent written and verbal communication
- Proactive problem-solving mindset
- Ability to work independently
- Strong team collaboration skills
- High level of accountability
- Adaptability to changing priorities
- Proficiency with remote working tools
- Customer service-oriented approach
- Strong data entry accuracy
- Positive and proactive attitude
- High integrity and confidentiality standards

- Competitive salary range
- Health, dental, and vision insurance
- Paid time off (PTO) and holiday pay
- Flexible working hours
- Remote work opportunities
- Employee assistance programs
- 401(k) retirement plan with company match
- Professional development and training opportunities
- Career advancement prospects
- Performance-based bonuses and incentives
- Wellness programs and fitness reimbursements
- Collaborative and supportive work environment
- Access to cutting-edge technology and tools
- Employee discounts on company products/services
- Paid parental leave