Virtual Patient Advocacy Coordinator

At Vintti, we understand the importance of real-time collaboration in today's fast-paced business environment. Our staffing solutions focus on connecting US companies with Latin American talent operating in compatible time zones. This strategic approach ensures that businesses can engage with their team members during regular office hours, facilitating immediate communication, swift problem-solving, and seamless project coordination.

A Virtual Patient Advocacy Coordinator is a dedicated professional who supports patients by facilitating their access to healthcare services and resources, ensuring their voices are heard, and their needs met. This role involves providing virtual guidance and advocacy for patients, addressing their concerns, and navigating them through the complexities of the healthcare system. They work closely with medical professionals, insurance providers, and community resources to optimize patient care and satisfaction while maintaining confidentiality and empathy. This coordinator plays a crucial role in enhancing patient experiences and outcomes through effective communication and support.

- Bachelor's degree in social work, healthcare administration, or related field
- Minimum of 2-3 years of experience in patient advocacy or healthcare navigation
- Strong understanding of healthcare systems, insurance processes, and patient rights
- Excellent communication skills, both written and verbal
- Proficiency with virtual meeting platforms and patient management systems
- Demonstrated ability to provide empathetic and patient-focused support
- Strong organizational skills and attention to detail
- Ability to multitask and manage time effectively in a remote work environment
- Experience in organizing and facilitating support groups and webinars
- Familiarity with healthcare regulations and privacy laws (e.g., HIPAA)
- Ability to work independently and as part of a team
- Strong problem-solving skills and ability to escalate issues appropriately
- Ability to build and maintain relationships with diverse stakeholders
- Commitment to continuous learning and professional development
- Proficiency in Microsoft Office Suite and other common office software
- Flexibility to adapt to changing patient needs and healthcare environments

- Respond to inquiries from patients and families via email, phone, and virtual meetings
- Provide information and resources to patients navigating healthcare systems and services
- Conduct outreach to patients to check on their progress and follow up on their concerns
- Liaise with healthcare providers to resolve patient issues and improve coordination of care
- Maintain accurate patient records and document interactions in the patient management system
- Organize virtual support groups and educational webinars for patients and families
- Advocate for patient rights and fair treatment within healthcare environments
- Assist patients with accessing financial aid, insurance information, and other support services
- Develop and maintain relationships with community organizations and healthcare partners
- Monitor and report on patient satisfaction and outcome metrics
- Escalate complex cases to appropriate higher-level staff or departments
- Ensure compliance with healthcare regulations and privacy laws in all communications
- Continuously update knowledge on healthcare policies and patient advocacy practices
- Collaborate with the clinical team to identify and address potential barriers to patient care
- Provide training and support for other staff members on patient advocacy best practices

The ideal candidate for the Virtual Patient Advocacy Coordinator role is a compassionate and empathetic professional with a bachelor's degree in social work, healthcare administration, or a related field, and brings a minimum of 2-3 years of relevant experience in patient advocacy or healthcare navigation. They possess a robust understanding of healthcare systems, insurance processes, and patient rights, coupled with excellent communication skills, both written and verbal. Proficiency with virtual meeting platforms and patient management systems is essential, as is the ability to provide patient-focused support with a high degree of empathy. The ideal candidate demonstrates strong organizational skills and meticulous attention to detail, enabling them to multitask and manage their time effectively in a remote setting. They have a proven track record in organizing and facilitating support groups and webinars, a good grasp of healthcare regulations and privacy laws such as HIPAA, and the ability to work independently while also thriving as part of a collaborative team. They exhibit exceptional problem-solving skills with the acumen to escalate issues appropriately and are skilled in building and maintaining relationships with diverse stakeholders within and outside the healthcare environment. Their commitment to continuous learning and professional development ensures they stay updated on healthcare policies and patient advocacy practices. This individual embodies a compassionate nature, with strong active listening abilities, high levels of patience, perseverance, and a detail-oriented approach. They exhibit professionalism, strong ethical and moral principles, and the ability to foster trust and rapport with patients. Additionally, the ideal candidate is technologically savvy, dependable, adaptable to dynamic situations, resilient under pressure, culturally competent, and possesses a positive, optimistic attitude with a proactive mindset, making them an indispensable asset to any patient advocacy team.

- Respond to inquiries from patients and families via email, phone, and virtual meetings
- Provide information and resources to patients navigating healthcare systems and services
- Conduct outreach to patients to check on their progress and follow up on their concerns
- Liaise with healthcare providers to resolve patient issues and improve coordination of care
- Maintain accurate patient records and document interactions in the patient management system
- Organize virtual support groups and educational webinars for patients and families
- Advocate for patient rights and fair treatment within healthcare environments
- Assist patients with accessing financial aid, insurance information, and other support services
- Develop and maintain relationships with community organizations and healthcare partners
- Monitor and report on patient satisfaction and outcome metrics
- Escalate complex cases to appropriate higher-level staff or departments
- Ensure compliance with healthcare regulations and privacy laws in all communications
- Continuously update knowledge on healthcare policies and patient advocacy practices
- Collaborate with the clinical team to identify and address potential barriers to patient care
- Provide training and support for other staff members on patient advocacy best practices

- Compassionate and empathetic nature
- Excellent interpersonal skills
- Strong active listening abilities
- Detail-oriented approach
- High level of patience and perseverance
- Effective verbal and written communication
- High degree of professionalism
- Strong ethical and moral principles
- Ability to foster trust and rapport with patients
- Dependable and reliable
- Forward-thinking and proactive mindset
- Adaptability to dynamic situations
- Resilience under stress or pressure
- Curiosity and willingness to learn
- Team-oriented yet capable of working independently
- Cultural competence and sensitivity
- Strong work ethic and dedication
- Problem-solving acumen
- Positive and optimistic attitude
- Technologically savvy and quick to learn new tools

- Competitive salary range: $50,000 - $75,000 per year, commensurate with experience
- Comprehensive health insurance (medical, dental, vision)
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible work hours and remote work opportunities
- Professional development and continuing education stipends
- Employee assistance program (EAP) for mental health and wellness
- Maternity and paternity leave
- Life and disability insurance
- Opportunities for career advancement and growth
- Reimbursement for work-related travel and professional memberships
- Access to virtual wellness programs and wellness reimbursement
- Tech support and equipment provided for remote work
- Collaborative and supportive work environment
- Company-sponsored volunteer and community engagement opportunities