Virtual Patient Scheduling Coordinator

Vintti bridges the staffing gap for US businesses with a unique focus on time zone compatibility. We source top talent from Latin America, offering companies access to professionals who are available during standard US working hours. This alignment eliminates the need for off-hour communications and allows for integrated teamwork, as if all team members were in the same office.

A Virtual Patient Scheduling Coordinator plays a crucial role in ensuring efficient and seamless appointment management for healthcare facilities. This role involves coordinating patient appointments through virtual platforms, managing schedules to maximize resource utilization, and providing exceptional customer service to patients. The coordinator must maintain accurate records, handle rescheduling and cancellations, and work closely with medical staff to accommodate urgent needs. Effective communication, organizational skills, and the ability to adapt to various technological tools are essential for success in this role, helping to enhance the patient experience and optimize operational workflows.

- High school diploma or GED; Associate's degree or higher preferred.
- Previous experience in medical scheduling or similar administrative role.
- Proficiency with scheduling software and electronic health record (EHR) systems.
- Knowledge of medical terminology and healthcare practices.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Superior customer service skills and a professional, empathetic demeanor.
- Attention to detail and accuracy in data entry.
- Ability to handle sensitive information confidentially and adhere to privacy regulations.
- Problem-solving skills and the ability to troubleshoot scheduling conflicts.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing scheduling needs and priorities.
- Strong time management skills and the ability to prioritize tasks.
- Familiarity with insurance information collection and processing.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Availability to work flexible hours, including evenings or weekends as needed.
- Reliable internet connection and a suitable remote working environment.

- Schedule and manage patient appointments via phone, email, and online systems.
- Verify patient information and update electronic health records.
- Coordinate with healthcare providers to optimize appointment availability and scheduling efficiency.
- Send appointment reminders and confirmations to patients.
- Reschedule, cancel, and fill last-minute patient appointments as necessary.
- Assist patients with any scheduling inquiries or issues they may have.
- Communicate any appointment changes or delays to patients and healthcare staff.
- Ensure compliance with privacy regulations and practices regarding patient information.
- Track and maintain scheduling statistics and reports for departmental review.
- Collect and record patient insurance information for appointment processing.
- Manage appointment waitlists and prioritize urgent scheduling needs.
- Collaborate with medical office staff to streamline patient flow and reduce waiting times.
- Provide administrative support related to patient scheduling as needed.
- Troubleshoot and resolve scheduling conflicts and discrepancies.
- Follow up on missed appointments and coordinate rescheduling efforts.
- Offer exceptional customer service and maintain a professional and empathetic demeanor with patients.
- Utilize scheduling software and electronic health record (EHR) systems proficiently.
- Continuously monitor and update the scheduling system to reflect the most accurate availability.

The ideal candidate for the Virtual Patient Scheduling Coordinator role is a detail-oriented and highly organized individual with a high school diploma or GED, and preferably an Associate's degree or higher. They possess significant experience in medical scheduling or a comparable administrative role, showcasing proficiency with scheduling software and electronic health record (EHR) systems. Their knowledge of medical terminology and healthcare practices, coupled with superior customer service skills, allows them to communicate effectively and empathetically with patients and healthcare providers. This candidate excels in multitasking, problem-solving, and maintaining accuracy in data entry, ensuring confidentiality and adherence to privacy regulations. They are dependable, self-motivated, and demonstrate a professional demeanor, both in appearance and attitude. Strong interpersonal skills enable them to handle high-pressure situations calmly, while their flexibility and adaptability ensure they can respond to changing scheduling needs. Technologically proficient and quick to learn new systems, this candidate manages time effectively, prioritizes tasks efficiently, and works independently as well as collaboratively within a team. Their commitment to maintaining patient confidentiality and their ability to provide exceptional service make them the perfect fit for this role.

- Schedule and manage patient appointments via phone, email, and online systems.
- Verify patient information and update electronic health records.
- Coordinate with healthcare providers to optimize appointment availability and scheduling efficiency.
- Send appointment reminders and confirmations to patients.
- Reschedule, cancel, and fill last-minute patient appointments as necessary.
- Assist patients with any scheduling inquiries or issues they may have.
- Communicate any appointment changes or delays to patients and healthcare staff.
- Ensure compliance with privacy regulations and practices regarding patient information.
- Track and maintain scheduling statistics and reports for departmental review.
- Collect and record patient insurance information for appointment processing.
- Manage appointment waitlists and prioritize urgent scheduling needs.
- Collaborate with medical office staff to streamline patient flow and reduce waiting times.
- Provide administrative support related to patient scheduling as needed.
- Troubleshoot and resolve scheduling conflicts and discrepancies.
- Follow up on missed appointments and coordinate rescheduling efforts.
- Offer exceptional customer service and maintain a professional and empathetic demeanor with patients.
- Utilize scheduling software and electronic health record (EHR) systems proficiently.
- Continuously monitor and update the scheduling system to reflect the most accurate availability.

- Strong interpersonal skills
- Empathetic and patient-focused demeanor
- Excellent organizational skills
- High attention to detail
- Strong multitasking abilities
- Effective communication skills (verbal and written)
- Problem-solving mindset
- Ability to handle high-pressure situations calmly
- Dependable and self-motivated
- Ability to work independently and collaboratively
- Flexible and adaptable to changing needs
- Reliable and professional work ethic
- Technologically proficient and quick to learn new systems
- Committed to maintaining patient confidentiality
- Demonstrates a professional attitude and appearance

- Competitive salary range: [Insert specific range or statement about how it depends on experience]
- Comprehensive health benefits, including medical, dental, and vision insurance
- Paid time off (PTO) and holiday pay
- Retirement savings plan, such as a 401(k) with employer match
- Flexible working hours and remote work environment
- Professional development and training opportunities
- Performance-based bonuses and incentives
- Employee assistance program (EAP)
- Work-life balance support, including flexible scheduling
- Opportunity for career advancement within the organization
- Access to wellness programs and initiatives
- Supportive and collaborative team environment
- Company-provided equipment and resources for remote work
- Reimbursement for work-related expenses