Virtual Patient Support Specialist

Vintti bridges the staffing gap for US businesses with a unique focus on time zone compatibility. We source top talent from Latin America, offering companies access to professionals who are available during standard US working hours. This alignment eliminates the need for off-hour communications and allows for integrated teamwork, as if all team members were in the same office.

A Virtual Patient Support Specialist plays a crucial role in enhancing patient care by providing remote assistance and support. This professional leverages digital tools and platforms to address patient inquiries, manage appointments, offer guidance on medical procedures, and facilitate communication between patients and healthcare providers. They ensure a seamless patient experience while maintaining confidentiality and adhering to healthcare regulations. Their role not only augments the patient-provider relationship but also optimizes healthcare delivery by utilizing technology to offer timely and efficient support.

- High school diploma or equivalent; associate's or bachelor's degree in healthcare administration or related field preferred
- Minimum of 2 years of experience in a patient support, customer service, or healthcare administrative role
- Strong understanding of healthcare regulations and data privacy standards (e.g., HIPAA)
- Excellent communication skills, both verbal and written
- Proficiency in using virtual communication tools (email, chat, phone)
- Experience with electronic health record (EHR) systems and other healthcare software
- Ability to troubleshoot technical issues with virtual healthcare platforms
- Strong organizational and multitasking skills
- Detail-oriented with a high level of accuracy
- Empathic and patient-centric approach
- Ability to work independently and as part of a team
- Strong problem-solving and critical-thinking abilities
- Familiarity with medical terminology
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other commonly used office software
- Flexibility to adapt to changing work environments and situations
- Ability to handle stressful situations calmly and effectively
- Excellent time management skills
- Strong ethical standards and commitment to maintaining patient confidentiality
- Willingness to participate in ongoing training and professional development activities

- Respond to patient inquiries via email, chat, and phone
- Schedule and confirm patient appointments
- Assist patients with navigating the virtual healthcare platform
- Troubleshoot technical issues
- Provide information on services, procedures, and policies
- Collect and verify patient information and medical history
- Maintain confidentiality and accuracy
- Coordinate with healthcare providers for seamless patient care
- Address patient concerns and updates
- Monitor and manage patient follow-up activities
- Document all patient interactions
- Maintain accurate records in the healthcare system
- Process patient billing and insurance information
- Address billing and insurance queries
- Facilitate communication between patients, healthcare professionals, and administrative staff
- Provide emotional support and reassurance to patients
- Implement patient satisfaction and feedback surveys
- Participate in team meetings and training sessions
- Stay updated on policies, procedures, and best practices
- Ensure compliance with healthcare regulations and data privacy standards
- Assist with patient education initiatives
- Share resources and information on health topics and preventive care measures

The ideal candidate for the Virtual Patient Support Specialist role will be an empathetic and compassionate individual with a minimum of 2 years of experience in patient support, customer service, or healthcare administration. Possessing a strong understanding of healthcare regulations and data privacy standards is essential, as is the ability to communicate effectively both verbally and in writing. This technologically savvy candidate will be proficient in using virtual communication tools and electronic health record systems, with the aptitude to troubleshoot technical issues promptly. They will demonstrate exceptional organizational and multitasking abilities, a keen attention to detail, and the capacity to handle sensitive information with the utmost confidentiality. Being adaptable and flexible, they will thrive in a dynamic work environment, remain calm under pressure, and exhibit reliability and dependability in their work. With strong problem-solving and critical-thinking skills, the ideal candidate will also possess a patient-centric approach, high ethical standards, and a proactive attitude towards continuous learning and professional development. This team player will bring a positive attitude, outstanding customer service orientation, and a genuine commitment to enhancing patient care and satisfaction through effective communication and support.

- Respond to patient inquiries via email, chat, and phone in a timely and professional manner
- Schedule and confirm patient appointments, ensuring all necessary information is collected and accurately recorded
- Assist patients with navigating the virtual healthcare platform and troubleshoot any technical issues
- Provide patients with information on services, procedures, and policies
- Collect and verify patient information and medical history, maintaining confidentiality and accuracy
- Coordinate with healthcare providers to ensure seamless patient care and address any concerns or updates
- Monitor and manage patient follow-up activities, including appointment reminders and care plan adherence
- Document all patient interactions and maintain accurate records in the healthcare system
- Process patient billing and insurance information, addressing any queries or issues that arise
- Facilitate communication between patients, healthcare professionals, and administrative staff
- Provide emotional support and reassurance to patients during interactions
- Implement patient satisfaction and feedback surveys to improve service quality
- Participate in regular team meetings and training sessions to stay updated on policies, procedures, and best practices
- Ensure compliance with all healthcare regulations and data privacy standards
- Assist with patient education initiatives by sharing resources and information on health topics and preventive care measures

- Empathetic and compassionate
- Strong communicator
- Excellent listener
- Patient and understanding
- Adaptable and flexible
- Highly organized
- Detail-oriented
- Technologically savvy
- Proactive problem solver
- Team player
- Reliable and dependable
- High ethical standards
- Calm under pressure
- Ability to multi-task
- Customer service-oriented
- Positive attitude
- Continuous learner

- Competitive salary range based on experience and qualifications
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) including vacation, sick leave, and holidays
- Remote work flexibility
- 401(k) retirement plan with company match
- Professional development and training opportunities
- Opportunities for career advancement within the organization
- Employee assistance program (EAP) for mental health and wellness support
- Performance-based bonuses and incentives
- Flexible work schedule options
- Monthly or quarterly wellness stipend
- Tuition reimbursement for relevant coursework
- Access to cutting-edge technology and software tools
- Team-building activities and virtual social events
- Company-provided equipment (e.g., laptop, headset, etc.)
- Work-life balance initiatives, including flexible working hours
- Parental leave and family-related benefits
- Recognition and rewards programs for outstanding performance