Voice Engineer

At Vintti, we understand the importance of real-time collaboration in today's fast-paced business environment. Our staffing solutions focus on connecting US companies with Latin American talent operating in compatible time zones. This strategic approach ensures that businesses can engage with their team members during regular office hours, facilitating immediate communication, swift problem-solving, and seamless project coordination.

A Voice Engineer is a specialist responsible for designing, implementing, and managing voice communication systems within an organization. This role involves ensuring the seamless integration of VoIP, PBX, and other voice-related technologies to enhance communication efficiency. A Voice Engineer meticulously analyzes network infrastructure, troubleshoots issues, and optimizes performance to provide reliable and clear voice transmission. Additionally, they collaborate with cross-functional teams to understand requirements, implement appropriate solutions, and maintain up-to-date documentation, all while adhering to industry standards and best practices.

- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field.
- Minimum of 3-5 years of experience in voice engineering or a related field.
- Strong knowledge of VoIP systems, including SIP, RTP, and related protocols.
- Hands-on experience with PBX systems and voice gateways.
- Proficiency in configuring and managing SIP trunks.
- Familiarity with VoIP hardware such as phones, gateways, and routers.
- Experience with network monitoring tools and performance tuning.
- Knowledge of voice network security measures and practices.
- Ability to troubleshoot and resolve complex voice communication issues.
- Experience with call center solutions and unified communication systems.
- Strong documentation skills for maintaining voice infrastructure and processes.
- Ability to analyze call traffic patterns and quality metrics.
- Familiarity with regulatory requirements in voice communication.
- Understanding of disaster recovery planning and implementation for voice systems.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams.
- Experience in training and supporting junior team members.
- Strong vendor management skills for procurement and maintenance of voice equipment.
- Proficiency in testing and evaluating new voice technologies and tools.
- Ability to manage voicemail and automated attendant systems.
- Strong organizational and project management skills.

- Configure, install, and maintain VoIP systems and related infrastructure.
- Monitor voice network performance to identify and resolve issues promptly.
- Perform routine maintenance and updates on voice communication systems.
- Provide technical support and troubleshooting for end-users facing voice communication issues.
- Collaborate with network engineers to ensure seamless integration of voice and data networks.
- Conduct capacity planning and optimization for voice network resources.
- Develop and maintain documentation for voice infrastructure and associated processes.
- Implement and manage security measures to protect voice communication systems.
- Work with vendors for the procurement, installation, and maintenance of voice equipment.
- Plan and execute upgrades and migrations of legacy voice systems to new solutions.
- Analyze call traffic patterns and quality metrics to enhance system performance.
- Ensure compliance with regulatory requirements and organizational policies related to voice communication.
- Participate in disaster recovery planning and implementation for voice systems.
- Train and support junior team members on voice engineering best practices and tools.
- Assist in the design and implementation of call center solutions.
- Collaborate with cross-functional teams for the implementation of unified communication strategies.
- Manage voice gateways, PBX systems, and SIP trunks.
- Test and evaluate new voice technologies and tools for potential adoption.
- Handle configuration and management of voicemail and automated attendant systems.
- Provide regular status updates and reports to management on voice system health and activities.

The ideal candidate for the Voice Engineer role is a seasoned professional with a Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field, backed by 3-5 years of hands-on experience in voice engineering. They possess a robust understanding of VoIP systems, including protocols such as SIP and RTP, and have extensive experience with PBX systems, voice gateways, and SIP trunks. This candidate excels in configuring, installing, and maintaining VoIP hardware and is proficient with network monitoring tools and voice network security measures. Their troubleshooting prowess enables them to resolve complex voice communication issues promptly, and their analytical skills allow them to optimize system performance by analyzing call traffic patterns and quality metrics. The ideal candidate is exceptionally detail-oriented, with strong documentation skills and a firm grasp of regulatory requirements pertaining to voice communication. They exhibit stellar communication and interpersonal skills, enabling effective collaboration with cross-functional teams and providing exceptional technical support to end-users. A proactive, self-motivated individual, they thrive under pressure, meeting tight deadlines while maintaining a focus on quality and accuracy. Their innovative thinking and adaptability to new technologies position them as a continuous learner and solution-oriented professional. With strong project management and organizational skills, this candidate effectively manages multiple tasks, leads long-term strategic planning for voice systems, and demonstrates a strong commitment to customer service and regulatory compliance. Importantly, they are a reliable team player with the capacity to mentor junior team members and maintain ethical standards and professionalism in all interactions.

- Configure, install, and maintain VoIP systems and related infrastructure.
- Monitor voice network performance to identify and resolve issues promptly.
- Perform routine maintenance and updates on voice communication systems.
- Provide technical support and troubleshooting for end-users facing voice communication issues.
- Collaborate with network engineers to ensure seamless integration of voice and data networks.
- Conduct capacity planning and optimization for voice network resources.
- Develop and maintain documentation for voice infrastructure and associated processes.
- Implement and manage security measures to protect voice communication systems.
- Work with vendors for the procurement, installation, and maintenance of voice equipment.
- Plan and execute upgrades and migrations of legacy voice systems to new solutions.
- Analyze call traffic patterns and quality metrics to enhance system performance.
- Ensure compliance with regulatory requirements and organizational policies related to voice communication.
- Participate in disaster recovery planning and implementation for voice systems.
- Train and support junior team members on voice engineering best practices and tools.
- Assist in the design and implementation of call center solutions.
- Collaborate with cross-functional teams for the implementation of unified communication strategies.
- Manage voice gateways, PBX systems, and SIP trunks.
- Test and evaluate new voice technologies and tools for potential adoption.
- Handle configuration and management of voicemail and automated attendant systems.
- Provide regular status updates and reports to management on voice system health and activities.

- Proactive and self-motivated with a strong work ethic
- Detail-oriented with a focus on quality and accuracy
- Excellent problem-solving skills and analytical thinking
- Strong ability to work under pressure and meet deadlines
- Highly adaptable to changing technologies and environments
- Effective communicator with strong interpersonal skills
- Strong team player with collaborative mindset
- Customer-focused with a commitment to exceptional service
- Innovative thinker with a passion for continuous improvement
- Strong organizational skills with the ability to manage multiple tasks
- Reliable and dependable in both independent and team-based work
- Technically savvy with a passion for learning new tools and technologies
- Solution-oriented with a proactive approach to identifying and solving issues
- Strong adherence to ethical standards and regulatory compliance
- Ability to mentor and provide guidance to junior team members
- Strategic thinker with the ability to plan long-term solutions
- Demonstrates strong leadership and initiative in projects
- Strong aptitude for learning and applying new technical skills
- High levels of integrity and professionalism

- Competitive salary range commensurate with experience
- Comprehensive health, dental, and vision insurance plans
- Flexible work hours and remote work opportunities
- Generous paid time off (PTO) and holiday schedule
- 401(k) plan with company match
- Continuing education and professional development opportunities
- Employee wellness programs and resources
- Life and accidental death insurance
- Short-term and long-term disability insurance
- Employee assistance program (EAP)
- Tuition reimbursement for relevant courses
- On-site or subsidized childcare programs
- Fitness center access or gym membership discounts
- Employee recognition and rewards programs
- Collaborative and inclusive company culture
- Opportunities for career advancement and internal promotions
- Access to the latest tools and technologies for voice engineering
- Travel reimbursement for job-related expenses
- Company-sponsored events, workshops, and team-building activities
- Discounts on company products and services
- Relocation assistance, if applicable
- Parental leave policies
- Volunteer time off and community engagement initiatives
- Mentorship programs for career growth and guidance
- Inclusive and diverse workplace environment policies