Discover how Vintti helps businesses like Unicorn Platform to enhance their global customer support through diverse staffing solutions.
60% SC Increase
Unicorn Platform has seen a 60% increase in support coverage.
40% RT Reduction
Unicorn Platform has achieved a 40% reduction in response time.
70% Cost Reduction in Payroll
Unicorn Platform has reduced payroll costs by 70% thanks to hiring people in South America.
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Unicorn Platform is a web builder that incorporates AI and SEO tools. It provides a platform for businesses and individuals to build websites. Unicorn Platform focuses on enhancing the online presence of its users.
230,799 New Visitors
Unicorn Platform attracts a large number of new visitors every month.
110,844 Total Users
Unicorn Platform has a strong user base that continues to grow.
1,215 Paid Users
A significant number of users find value in Unicorn Platform's paid services.
Unicorn Platform's existing customer support team, based in Europe, struggled to offer extended hours. Expanding their team in US was expensive.
John Rush, Founder of Unicorn Platform, explains, "Our customer base is international, and our Customer Support Team was from Europe. We wanted to provide consistent support across all time zones. However, building a team in North America wasn't feasible due to budget constraints."
Unicorn Platform, a thriving tech company, was experiencing rapid growth. Their user base spanned the globe, creating a critical need for responsive and efficient customer support.
However, their current European-based support team faced limitations:
Limited Hours: Operating within European time zones significantly restricted support availability for users in other regions, particularly across the Americas. This led to frustrations and could potentially hinder further expansion in these markets.
Cost Constraints: Expanding the team locally to offer 24/7 coverage would have been a significant financial burden. Building a large support team in Europe proved expensive due to labor costs and competition for talent. Unicorn Platform needed a cost-effective solution that wouldn't compromise the quality of their customer service.
Language Barriers: While the existing team provided excellent English-language support, catering to their growing Spanish-speaking user base was increasingly challenging.
Looking towards a region with a similar time zone to Europe, but with a more cost-effective talent pool – South America. This strategic shift would allow them to bridge the gap in customer service while keeping costs under control.
Vintti recognized the opportunity to leverage its expertise in recruiting multilingual talent from South America. They conducted a thorough search, identifying highly skilled customer support agents fluent in English and Spanish. Vintti then streamlined the onboarding process, ensuring the new team members were quickly integrated into Unicorn Platform's workflow.
Vintti's successful case study with Unicorn Platform demonstrates the power of strategic talent acquisition. By leveraging a global talent pool, companies can achieve their business goals while maintaining cost-effectiveness. Vintti's expertise in international staffing can help businesses like Unicorn Platform bridge the gap between talent needs and global reach.
You can secure high-quality South American talent in just 20 days and for around $9,000 USD per year.
Start Hiring For Free
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