Bilingual Medical Virtual Assistant

At Vintti, we specialize in providing US businesses with staffing solutions that feel local. By connecting companies with Latin American professionals operating in compatible time zones, we ensure that work schedules align naturally with US business hours. This temporal harmony facilitates immediate response times, efficient project management, and a cohesive team dynamic regardless of physical location.

A Bilingual Medical Virtual Assistant provides essential administrative support to healthcare professionals and patients by leveraging their proficiency in multiple languages. This role involves managing patient communications, scheduling appointments, maintaining accurate medical records, and handling billing processes efficiently. By bridging language barriers and ensuring seamless communication, a Bilingual Medical Virtual Assistant enhances the quality of patient care and streamlines healthcare operations. Their ability to fluently converse in two or more languages makes them invaluable in diverse healthcare settings, fostering better patient-provider interactions and improving overall service delivery.

- Fluency in English and [specific second language], both written and spoken
- High school diploma or equivalent; associate's degree or higher preferred
- Certification as a Medical Assistant (CMA) or equivalent preferred
- Minimum of 2 years of experience in a medical office or similar healthcare setting
- Proficient in using electronic health record (EHR) systems and other healthcare software
- Strong knowledge of medical terminology and healthcare procedures
- Excellent communication and interpersonal skills
- Experience with medical billing and coding
- Ability to accurately translate medical documents and communications
- Proficient in handling medical transcription tasks
- Knowledge of HIPAA and other privacy regulations
- Strong organizational and multitasking skills
- Ability to prioritize tasks and manage time efficiently
- Comfortable with telehealth platforms and troubleshooting technical issues
- Attention to detail and accuracy in administrative tasks
- Ability to handle sensitive information with confidentiality
- Proficient in using office software such as Microsoft Office Suite
- Ability to work independently and remotely
- Strong problem-solving skills
- Professional demeanor and positive attitude
- Willingness to participate in continuing education and training as needed
- Availability to work flexible hours, including possible evenings and weekends

- Schedule and confirm patient appointments through phone and email
- Manage and update patient records in electronic health systems
- Communicate with patients in both English and [specific second language] regarding appointment reminders, follow-ups, and general inquiries
- Assist healthcare providers with administrative tasks such as billing and coding, prescription refills, and lab results
- Translate medical documents and patient communications accurately between languages
- Handle medical transcription tasks, converting voice recordings into written reports
- Coordinate with insurance companies to verify patient coverage and handle claims
- Respond promptly to patient emails and messages, providing accurate information or directing them to the appropriate healthcare professional
- Prepare and distribute patient education materials in multiple languages
- Monitor and manage incoming faxes, emails, and other forms of communication
- Ensure compliance with HIPAA and other privacy regulations
- Assist with telehealth setups and troubleshoot technical issues for virtual consultations
- Perform general administrative duties, including data entry, filing, and office organization

The ideal candidate for the Bilingual Medical Virtual Assistant role will have a seamless proficiency in both English and [specific second language], showcasing exceptional communication skills in written and spoken forms. With a minimum of two years' experience in a medical office or similar healthcare setting, they will excel in using electronic health record (EHR) systems and other healthcare software, demonstrating a robust knowledge of medical terminology and healthcare procedures. Their strong background in medical billing, coding, transcription, and translating medical documents will be complemented by an organized, detail-oriented mindset capable of managing multiple tasks efficiently. Displaying a professional, empathetic, and patient-focused attitude, they will interact with ease and competency, ensuring accurate, respectful communication in both languages. Their technical proficiency, particularly in telehealth platforms, and their ability to troubleshoot technical issues independently, are vital. The ideal candidate will bring a proactive approach to problem-solving, a high level of discretion with confidential information, and the flexibility to work various hours, including evenings and weekends. A commitment to continuous learning and adaptability, combined with a reliable, positive, and approachable demeanor, will set them apart as a valuable asset to the healthcare team.

- Schedule and confirm patient appointments through phone and email
- Manage and update patient records in electronic health systems
- Communicate with patients in both English and [specific second language] regarding appointment reminders, follow-ups, and general inquiries
- Assist healthcare providers with administrative tasks such as billing and coding, prescription refills, and lab results
- Translate medical documents and patient communications accurately between languages
- Handle medical transcription tasks, converting voice recordings into written reports
- Coordinate with insurance companies to verify patient coverage and handle claims
- Respond promptly to patient emails and messages, providing accurate information or directing them to the appropriate healthcare professional
- Prepare and distribute patient education materials in multiple languages
- Monitor and manage incoming faxes, emails, and other forms of communication
- Ensure compliance with HIPAA and other privacy regulations
- Assist with telehealth setups and troubleshoot technical issues for virtual consultations
- Perform general administrative duties, including data entry, filing, and office organization

- Bilingual fluency (English and [specific second language])
- Detail-oriented with strong accuracy
- Exceptional organizational skills
- Excellent communication and interpersonal abilities
- Empathetic and patient-focused attitude
- Strong multitasking capabilities
- High level of professionalism
- Proactive problem-solving skills
- Ability to work independently and remotely
- Tech-savvy with proficiency in EHR systems and telehealth platforms
- Strong time management skills
- Discreet and trustworthy with confidential information
- Willingness to adapt and learn new skills
- Dependable and reliable
- Flexibility in schedule availability
- Positive and approachable demeanor

- Competitive salary range (based on experience)
- Health insurance options including medical, dental, and vision coverage
- Paid time off (PTO) and holiday pay
- Flexible work hours with remote work opportunities
- 401(k) retirement savings plan with company match
- Professional development and continuing education opportunities
- Reimbursement for relevant certifications and training programs
- Employee wellness programs and resources
- Access to telehealth services for employees and family members
- Supportive and collaborative team environment
- Opportunities for career advancement within the organization
- Work-life balance initiatives such as flexible scheduling
- Employee assistance program (EAP) for personal and professional support
- Technology stipend for home office setup
- Regular performance reviews and feedback sessions