Client Support Specialist

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Client Support Specialist is a dedicated professional responsible for addressing customer inquiries and concerns, providing essential assistance to ensure client satisfaction and seamless service experiences. This role involves interacting with customers via multiple channels, such as phone, email, or live chat, to resolve issues and provide product or service information. By understanding client needs and offering timely solutions, a Client Support Specialist helps to build strong, long-term relationships, fostering loyalty and maintaining the company's reputation for excellent customer care. The role requires excellent communication skills, problem-solving abilities, and a customer-centric attitude.

- Bachelor's degree or equivalent experience in a related field
- Proven experience in a customer support or client-facing role
- Strong problem-solving skills and ability to resolve issues promptly
- Excellent verbal and written communication skills
- Proficiency with CRM software and customer support tools
- Ability to multitask and manage time efficiently in a fast-paced environment
- Experience with phone, email, and live chat support
- Strong organizational skills with attention to detail
- Customer-focused attitude with a passion for delivering exceptional service
- Ability to work both independently and as part of a team
- Familiarity with product training and client onboarding processes
- Analytical skills to identify patterns and suggest improvements
- Comfortable working with confidential and sensitive information
- Technical aptitude to quickly learn and understand product features and functionalities
- Flexibility to adapt to changing priorities and handle stress
- Ability to conduct follow-ups and ensure client satisfaction
- Familiarity with reporting tools and ability to create support activity reports
- Willingness to participate in ongoing training and development

- Respond to customer inquiries through phone, email, and live chat
- Troubleshoot and resolve product or service issues promptly
- Guide clients through product features and functionalities
- Document and track all client interactions and issue resolutions in CRM system
- Provide regular follow-ups to ensure customer satisfaction
- Collaborate with internal teams to escalate and resolve complex issues
- Assist in onboarding new clients by providing necessary training and support
- Monitor and manage client support cases to ensure timely resolution
- Identify patterns in client issues and suggest improvements to products or services
- Prepare and distribute regular reports on customer support activities and metrics
- Participate in team meetings to share insights and feedback on client support operations
- Stay updated on product changes and new features
- Coordinate with other departments for input on client-specific inquiries
- Proactively reach out to clients for feedback and satisfaction checks
- Handle sensitive client information with confidentiality and professionalism

The ideal candidate for the Client Support Specialist role is an experienced and highly skilled professional with a bachelor's degree or equivalent experience in a related field, who has a proven track record in customer support or client-facing roles. This individual possesses exceptional problem-solving abilities, able to swiftly resolve product or service issues, coupled with top-tier verbal and written communication skills. Proficient in CRM software and customer support tools, the candidate is adept at multitasking and managing their time effectively within a fast-paced environment, demonstrating strong organizational capabilities and attention to detail. They excel in providing support through phone, email, and live chat, and have a customer-focused attitude driven by a passion for delivering excellent service. The ideal candidate is both a self-starter and a collaborative team player, comfortable with product training and client onboarding, and skilled in identifying patterns in client issues to suggest improvements. This individual maintains a professional and empathetic demeanor, displays high reliability and punctuality, and has a proactive problem-solving approach. Highly adaptable and open to feedback, they are committed to continuous improvement and ongoing training. Their high degree of technical aptitude enables rapid learning of product features, and they adeptly handle sensitive information with confidentiality. With exceptional listening skills, a positive attitude, and strong conflict-resolution abilities, the ideal candidate can manage multiple tasks simultaneously, work well under pressure, and maintain a customer-centric mindset that prioritizes client satisfaction and long-term relationships.

- Respond to customer inquiries through phone, email, and live chat
- Troubleshoot and resolve product or service issues promptly
- Guide clients through product features and functionalities
- Document and track all client interactions and issue resolutions in CRM system
- Provide regular follow-ups to ensure customer satisfaction
- Collaborate with internal teams to escalate and resolve complex issues
- Assist in onboarding new clients by providing necessary training and support
- Monitor and manage client support cases to ensure timely resolution
- Identify patterns in client issues and suggest improvements to products or services
- Prepare and distribute regular reports on customer support activities and metrics
- Participate in team meetings to share insights and feedback on client support operations
- Stay updated on product changes and new features
- Coordinate with other departments for input on client-specific inquiries
- Proactively reach out to clients for feedback and satisfaction checks
- Handle sensitive client information with confidentiality and professionalism

- Strong interpersonal skills
- Empathetic and patient demeanor
- High level of reliability and punctuality
- Proactive problem-solving attitude
- Strong attention to detail
- Excellent time management abilities
- Adaptability to changing environments
- Ability to work under pressure
- Strong team collaboration skills
- High degree of professionalism and integrity
- Positive and enthusiastic attitude
- Strong analytical thinking
- Self-motivated and driven
- Excellent listening skills
- High level of technical aptitude
- Customer-centric mindset
- Strong conflict resolution skills
- Ability to handle multiple tasks simultaneously
- Open to feedback and continuous improvement

- Competitive salary range commensurate with experience
- Comprehensive health insurance (medical, dental, vision)
- 401(k) plan with company matching
- Paid time off (PTO) and holidays
- Flexible work schedule options
- Remote work opportunities
- Professional development and training programs
- Career growth and advancement opportunities
- Employee assistance program (EAP)
- Wellness programs and initiatives
- Gym membership or fitness reimbursement
- Paid family leave
- Employee discounts on company products/services
- Collaborative and inclusive work environment
- Company-sponsored events and team-building activities
- Tuition reimbursement for further education and certifications
- Work-life balance support, including flexible hours and remote work policies
- Access to cutting-edge technology and tools
- Recognition and rewards programs for high performers
- Mentorship and coaching from industry experts