CRM Administrator

Vintti is a staffing agency that acts as an economic enabler. By connecting US-based SMBs, startups, and firms with top-tier Latin American talent, we drive growth on both sides of the equation. For US businesses, we offer access to a pool of highly skilled professionals at competitive rates, allowing for increased efficiency and scalability. For Latin American workers, we provide opportunities to engage with the US market, fostering professional development and economic advancement. Vintti stands at the intersection of global talent and American enterprise, facilitating partnerships that stimulate economic prosperity across borders.

A CRM Administrator is responsible for managing and maintaining the Customer Relationship Management (CRM) system to ensure it supports an organization's customer engagement strategy. This role involves configuring the CRM platform, handling data integrity, implementing workflow automation, and providing user support and training. By leveraging their technical expertise and understanding of business processes, CRM Administrators optimize the CRM system to enhance customer experiences, streamline sales and marketing efforts, and improve data-driven decision-making. They play a crucial role in ensuring that CRM tools meet the evolving needs of the business and its customers.

- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Minimum of 3 years of experience in CRM administration or a similar role.
- Proficiency with CRM platforms, such as Salesforce, Microsoft Dynamics, or HubSpot.
- Strong understanding of CRM data structures, principles, and best practices.
- Experience with data management, including data imports, data cleansing, and data integrity.
- Ability to create and customize CRM dashboards, reports, and analytics.
- Technical troubleshooting skills and experience providing user support.
- Strong communication and training skills with the ability to create training materials.
- Experience coordinating CRM updates, integrations, and improvements.
- Knowledge of CRM workflows, processes, and automation.
- Familiarity with third-party CRM integrations, such as marketing automation tools and ERP systems.
- Excellent attention to detail and organizational skills.
- Knowledge of data security principles and compliance regulations.
- Ability to conduct regular system audits and performance monitoring.
- Capability to manage user accounts, roles, and permissions.
- Strong analytical skills for gathering and analyzing user feedback.
- Ability to document system configurations, processes, and procedures clearly.
- Experience participating in strategic planning sessions.
- Strong problem-solving skills and a proactive approach.
- Ability to work collaboratively with cross-functional teams.

- Manage and maintain the CRM system, ensuring data accuracy and integrity.
- Perform regular data imports and data cleansing activities.
- Create and customize CRM dashboards, reports, and analytics.
- Provide technical support and troubleshooting for CRM users.
- Conduct user training sessions and develop training materials.
- Coordinate CRM updates, integrations, and improvements with IT and other departments.
- Monitor CRM system performance and execute regular audits.
- Manage user accounts, roles, and permissions.
- Develop and maintain CRM workflows, processes, and automation.
- Collaborate with sales, marketing, and customer service teams.
- Gather and analyze user feedback for CRM system improvements.
- Configure and manage third-party integrations with the CRM.
- Document CRM system configurations, processes, and procedures.
- Perform regular backups and ensure data security and compliance.
- Participate in strategic planning sessions for CRM initiatives.

The ideal candidate for the CRM Administrator role is a highly detail-oriented professional with a strong commitment to data accuracy and integrity. Holding a Bachelor's degree in Information Technology, Business Administration, or a related field, and with a minimum of 3 years of experience in CRM administration or a similar capacity, this individual demonstrates a solid proficiency with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot. They possess a robust understanding of CRM data structures, principles, and best practices, along with extensive experience in data management, including imports, cleansing, and maintaining data integrity. Their technical prowess is complemented by the ability to create and customize CRM dashboards, reports, and analytics to support business needs. This candidate excels in troubleshooting, offering prompt and effective user support, and is skilled in developing training materials and conducting user training sessions. With a proven track record of coordinating CRM updates, integrations, and improvements in collaboration with IT and other departments, they ensure optimal system performance through regular audits and monitoring. The candidate adeptly manages user accounts, roles, and permissions, develops and maintains CRM workflows and automations, and securely handles data backups in compliance with relevant regulations. Known for their strategic thinking and proactive approach, they have a knack for aligning CRM initiatives with broader business goals and possess strong analytical skills for gathering and acting on user feedback. Their exceptional communication skills, both written and verbal, paired with strong organizational abilities, enable effective multitasking and project management. This individual thrives in a collaborative, fast-paced environment, maintaining a customer-centric approach to support and troubleshooting while continuously seeking innovative improvement opportunities, and handling sensitive information with the utmost confidentiality and professionalism.

- Manage and maintain the customer relationship management (CRM) system, ensuring data accuracy and integrity.
- Perform regular data imports and data cleansing activities to keep the CRM system up-to-date.
- Create and customize CRM dashboards, reports, and analytics to support business needs and decision-making.
- Provide technical support and troubleshooting for CRM users, resolving issues promptly.
- Conduct user training sessions and develop training materials to enhance user proficiency with the CRM system.
- Coordinate with IT and other departments to implement CRM updates, integrations, and improvements.
- Monitor system performance, execute regular audits, and apply best practices for system optimization.
- Manage user accounts, roles, and permissions to ensure the appropriate level of system access.
- Develop and maintain CRM workflows, processes, and automation to streamline business operations.
- Collaborate with sales, marketing, and customer service teams to align CRM functionality with business objectives.
- Gather and analyze user feedback to identify areas for improvement and enhancement within the CRM system.
- Configure and manage third-party integrations with the CRM, such as marketing automation tools, ERP systems, and other applications.
- Document system configurations, processes, and procedures to ensure clear guidelines for using the CRM system.
- Perform regular backups and ensure data security and compliance with relevant regulations.
- Participate in strategic planning sessions to align CRM initiatives with broader business goals.

- Detail-oriented with a commitment to data accuracy and integrity
- Proactive and self-motivated with a problem-solving mindset
- Strong technical aptitude and ability to quickly learn new systems and technologies
- Excellent communication skills, both written and verbal
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Ability to work collaboratively and effectively with cross-functional teams
- Customer-centric approach to providing user support and troubleshooting
- Strategic thinker with the ability to align CRM initiatives with business goals
- High level of adaptability and flexibility in a fast-paced environment
- Strong analytical skills with the ability to gather and interpret user feedback
- Effective time management skills and ability to meet deadlines
- Ability to maintain confidentiality and handle sensitive information responsibly
- High degree of professionalism and reliability
- Strong training and mentorship abilities to enhance user proficiency
- Innovative mindset and willingness to continuously seek improvement opportunities

- Competitive salary range based on experience and qualifications
- Comprehensive health, dental, and vision insurance plans
- Flexible work schedule with remote work options available
- Generous paid time off and holiday schedule
- 401(k) retirement plan with company matching contributions
- Professional development and training opportunities
- Tuition reimbursement programs for continuing education
- Opportunities for career growth and advancement within the company
- Life and disability insurance coverage
- Employee wellness programs and resources
- On-site fitness facilities or gym membership discounts
- Employee assistance program (EAP) for personal and professional support
- Collaborative and inclusive work environment
- Employee referral bonus program
- Company-sponsored social events and team-building activities