Customer Account Manager

Vintti is a staffing agency that leverages the geographical advantage of Latin America to benefit US businesses. We connect companies with professionals who work in time zones closely aligned with or identical to US hours, ensuring seamless communication and collaboration. This synchronicity allows for real-time interaction, enhancing productivity and eliminating the delays often associated with offshore staffing.

A Customer Account Manager serves as the pivotal point of contact between a company and its clients, ensuring satisfaction and fostering long-term relationships. This role involves managing client accounts by addressing inquiries, providing solutions, and aligning services with customer needs. The Customer Account Manager collaborates cross-functionally with various departments to deliver exceptional service, while closely monitoring and analyzing account performance. By maintaining open communication and building trust, they aim to drive client loyalty, retention, and revenue growth for the company.

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience as a Customer Account Manager or in a similar role.
- Strong understanding of sales principles and customer service practices.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software (e.g., Salesforce).
- Ability to manage multiple accounts and projects simultaneously.
- Strong problem-solving and conflict-resolution skills.
- Excellent organizational and time-management skills.
- Analytical skills to interpret sales performance and market trends.
- Ability to build strong relationships with customers and colleagues.
- Aptitude for negotiation and networking.
- High level of initiative and self-motivation.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Experience in upselling and cross-selling products and services.
- Strong presentation skills.
- Capability to understand and analyze data for informed decision-making.
- Willingness to travel as needed.
- Team player with a collaborative mindset.
- High level of adaptability and openness to learning new skills.

- Respond to customer inquiries and concerns via phone, email, and chat.
- Maintain strong relationships with key customer accounts.
- Identify and pursue opportunities to upsell and cross-sell products and services.
- Collaborate with internal teams to resolve customer issues promptly.
- Monitor customer accounts for timely payments and contract adherence.
- Provide updates and reports on account status to management.
- Analyze customer feedback for product and service improvements.
- Conduct periodic reviews to evaluate customer satisfaction and needs.
- Present tailored solutions to meet customer requirements.
- Track and manage customer renewals, ensuring timely follow-up.
- Coordinate onboarding of new customers with the sales team.
- Implement engagement strategies to enhance customer loyalty.
- Document customer interactions in the CRM system.
- Stay current with product knowledge and industry trends through training.
- Develop strategies to improve customer retention and reduce churn.
- Negotiate contract renewals and terms.
- Assist with product troubleshooting and technical support arrangements.
- Plan and execute account management strategies to meet business targets.
- Serve as the primary contact for customer escalations and ensure swift resolution.
- Gather and analyze data for insights and recommendations on account strategies.

The ideal candidate for the Customer Account Manager role is an individual with a strong customer-centric mindset, possessing a Bachelor’s degree in Business Administration, Marketing, or a related field, coupled with proven experience in a similar capacity. This candidate excels in building and maintaining robust relationships with key customer accounts through excellent communication and interpersonal skills. With proficiency in CRM software such as Salesforce and the MS Office suite, they can manage multiple accounts and projects simultaneously while demonstrating strong organizational and time-management abilities. They bring a strategic, proactive approach to upselling and cross-selling opportunities, backed by strong analytical skills for interpreting sales performance and market trends. Known for their high level of emotional intelligence, negotiation prowess, and the ability to resolve conflicts effectively, they approach customer interactions with empathy and professionalism. Their strong technical aptitude allows them to troubleshoot and arrange for technical support as needed. This candidate is adaptable, open to continuous learning, and committed to driving customer satisfaction and retention. They think strategically, possess the ability to work under pressure, and are adept at handling high-stress situations calmly. Ultimately, their keen attention to detail, integrity, dependability, and proven track record in customer relationship management set them apart as the perfect fit for this role.

- Manage and respond to customer inquiries and concerns via phone, email, and chat.
- Develop and maintain strong relationships with key customer accounts.
- Identify opportunities to upsell and cross-sell products and services to customers.
- Collaborate with internal teams to address and resolve customer issues promptly.
- Monitor customer account activities to ensure timely payments and adherence to contract terms.
- Provide regular updates and reports on account status and activity to management.
- Analyze customer feedback to identify areas for improvement in products and services.
- Conduct periodic account reviews to assess customer satisfaction and needs.
- Prepare and present tailored solutions to meet customer requirements.
- Track and manage customer renewals, ensuring timely communication and follow-up.
- Coordinate with the sales team to onboard new customers effectively.
- Implement and maintain customer engagement strategies to enhance loyalty.
- Document customer interactions thoroughly in the CRM system.
- Participate in training sessions to stay up-to-date on products and industry trends.
- Develop and execute strategies for improving customer retention and reducing churn.
- Negotiate contract renewals and terms with customers.
- Assist customers with troubleshooting product issues and arranging technical support if needed.
- Plan and execute account management strategies to meet business targets.
- Act as the primary point of contact for customer escalations, ensuring swift resolution.
- Gather and analyze data to provide insights and recommendations for customer account strategies.

- Customer-centric mindset
- Strong interpersonal and communication skills
- Proven ability to build and maintain relationships
- High level of emotional intelligence
- Strong negotiation skills
- Proactive and self-motivated
- Excellent problem-solving abilities
- High degree of professionalism
- Adaptable and open to change
- Team-oriented mindset
- Strategic thinking abilities
- Strong organizational skills
- Ability to work under pressure
- Strong analytical and data interpretation skills
- Keen attention to detail
- Ability to anticipate customer needs
- Empathetic and understanding
- Result-driven and goal-oriented
- Proven track record of customer retention
- Ability to handle high-stress situations calmly
- Strong technical aptitude
- Clear and persuasive presentation skills
- Commitment to continuous learning and improvement
- High level of integrity and dependability

- Competitive salary ranging from $60,000 to $80,000 annually
- Annual performance-based bonuses
- Comprehensive health, dental, and vision insurance plans
- Flexible work hours and remote work options
- Paid time off (PTO) including vacation, sick leave, and holidays
- 401(k) retirement plan with company match
- Professional development opportunities and tuition reimbursement
- Access to training programs and industry certifications
- Employee assistance program (EAP)
- Life and disability insurance
- Paid parental leave
- Wellness programs and gym membership discounts
- Employee recognition and rewards program
- Company-sponsored social events and team-building activities
- Opportunities for career advancement within the company
- Travel reimbursement for business purposes
- Discounted rates on company products and services