Customer Interaction Specialist

Vintti is a specialized staffing agency that believes diversity is the catalyst for innovation. We connect US-based SMBs, startups, and firms with exceptional talent from Latin America, fostering a rich tapestry of cultural perspectives within American businesses. Our unique position allows us to handpick professionals who not only possess the required skills but also bring fresh ideas and global insights to the table. Vintti's services go beyond filling positions; we enrich company cultures and expand business horizons on an international scale.

A Customer Interaction Specialist plays a crucial role in enhancing customer satisfaction by effectively managing communications across various channels. This role is responsible for addressing customer inquiries, resolving issues, and providing detailed information about products or services. By ensuring a positive customer experience, they help to build and maintain strong client relationships. Their duties often include tracking customer interactions, following up on unresolved issues, and coordinating with other departments to ensure seamless service delivery. Strong communication skills, empathy, and problem-solving abilities are essential qualities for success in this role.

- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Proficiency in CRM software and customer service tools.
- Ability to handle multiple tasks and prioritize effectively.
- Strong organizational and time-management skills.
- Attention to detail and accuracy.
- Ability to work well in a team-oriented environment.
- High level of empathy and patience.
- Strong technical troubleshooting skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with social media platforms.
- Familiarity with product and service details.
- Ability to work flexible hours, including evenings and weekends.
- Strong interpersonal skills.
- Adaptability and openness to feedback.
- Previous experience in handling billing and payment queries.
- Knowledge of outbound calling techniques.
- Strong follow-up skills to ensure customer satisfaction.

- Respond to customer inquiries across multiple channels including phone, email, chat, and social media.
- Resolve customer issues promptly and efficiently.
- Provide accurate and detailed information about products and services.
- Process and manage customer orders and returns.
- Record thorough and precise notes on all customer interactions.
- Escalate complex customer issues to the appropriate departments.
- Follow up on unresolved customer queries to ensure satisfaction.
- Conduct outbound follow-up calls regarding customer service cases.
- Collect customer feedback and report insights for improvements.
- Stay current with knowledge of company products and services.
- Assist customers with troubleshooting technical issues.
- Coordinate with the sales team to address customer requirements.
- Manage multiple customer interactions simultaneously with effective time-management skills.
- Verify customer information to ensure account security.
- Participate in team meetings and training sessions regularly.
- Contribute to the enhancement of customer service procedures.
- Utilize CRM software for managing customer accounts and tracking interactions.
- Provide personalized service for high-value customers.
- Address billing and payment issues accurately.
- Monitor and respond to customer reviews and comments on online platforms.

The ideal candidate for the Customer Interaction Specialist role is an excellent communicator with a strong focus on interpersonal skills and empathy, ensuring a customer-first mindset. They possess proven experience in customer service, demonstrating advanced proficiency in CRM software and customer service tools, with the ability to handle multiple tasks and prioritize effectively. Their technical troubleshooting skills are strong, alongside a keen attention to detail and accuracy in their work. The candidate is highly organized, with outstanding time-management abilities that allow them to manage a dynamic and fast-paced environment. They exhibit resilience and calmness in high-stress situations, combined with strong problem-solving and analytical thinking. This individual is a proactive team player who can also work independently, showing strong follow-up skills to ensure customer satisfaction and task completion. The ideal candidate has a thorough understanding of product and service details, is proficient in the Microsoft Office Suite, and possesses experience with social media platforms. They are adaptable, open to feedback, and can work flexible hours, including evenings and weekends, showcasing a positive attitude and results-driven approach in delivering exceptional customer service.

- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer issues in a timely and efficient manner.
- Provide accurate information about products and services.
- Process customer orders and returns.
- Record detailed notes on customer interactions.
- Escalate complex issues to relevant departments.
- Follow up on unresolved queries to ensure customer satisfaction.
- Conduct outbound calls to follow up on customer service cases.
- Collect customer feedback and report insights to the management team.
- Maintain an up-to-date knowledge of company products and services.
- Assist customers with troubleshooting technical issues.
- Coordinate with the sales team to address customer needs.
- Handle multiple customer interactions simultaneously with strong time-management skills.
- Verify customer information for account security.
- Participate in regular team meetings and training sessions.
- Contribute to the development and improvement of customer service procedures.
- Use CRM software to manage customer accounts and track interactions.
- Provide personalized service to high-value customers.
- Address billing and payment queries accurately.
- Monitor and respond to customer reviews and comments on online platforms.

- Excellent communicator with strong interpersonal skills
- Highly empathetic and patient with a customer-first mindset
- Proactive problem solver with analytical thinking
- Adaptable and able to handle a fast-paced and dynamic environment
- Strong technical aptitude and troubleshooting skills
- Detail-oriented with a focus on accuracy and thoroughness
- Highly organized with exceptional time-management skills
- Collaborative team player with the ability to work independently
- Able to handle multiple tasks and prioritize effectively
- Strong follow-up skills ensuring tasks are seen through to completion
- Resilient and able to handle high-stress situations calmly
- Proficient in CRM software and other customer service tools
- Technologically savvy with proficiency in Microsoft Office Suite
- Strong ability to build and maintain relationships with customers
- Active listener who fully understands customer needs
- Results-driven with a focus on delivering exceptional service
- Ability to work flexible hours, including evenings and weekends
- Positive attitude and open to receiving and implementing feedback

- Competitive salary range ($40,000 - $55,000 annually)
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (PTO) and holidays
- 401(k) retirement plan with company match
- Professional development and training opportunities
- Career advancement opportunities
- Flexible scheduling options
- Remote work possibilities
- Employee assistance program (EAP)
- Work-life balance initiatives
- Wellness programs and gym membership discounts
- Employee discount on company products and services
- Tuition reimbursement for further education
- Parental leave benefits
- Performance bonuses and incentives
- Recognition and rewards programs
- Collaborative and supportive team environment