Customer Outreach Specialist

At Vintti, we specialize in providing US businesses with staffing solutions that feel local. By connecting companies with Latin American professionals operating in compatible time zones, we ensure that work schedules align naturally with US business hours. This temporal harmony facilitates immediate response times, efficient project management, and a cohesive team dynamic regardless of physical location.

A Customer Outreach Specialist plays a crucial role in fostering and maintaining strong relationships between a company and its clients. This position focuses on engaging with customers through various communication channels, including phone, email, and social media, to ensure satisfaction and promote brand loyalty. By actively listening to customer needs and concerns, the specialist provides valuable feedback to improve products and services. Additionally, they identify opportunities for growth and new customer acquisition, contributing to the overall success and reputation of the business. The role demands excellent communication skills, empathy, and a customer-centric mindset.

- Bachelor's degree in Marketing, Communications, Business, or a related field
- Proven experience in customer outreach, sales, marketing, or related roles
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and manage time effectively
- Excellent interpersonal skills and the ability to build relationships with customers
- Analytical ability to interpret data and provide actionable insights
- Familiarity with social media platforms and digital marketing strategies
- Problem-solving skills and the ability to handle challenging situations
- Proven track record of meeting or exceeding targets in a similar role
- Strong organizational skills and attention to detail
- Experience with email marketing platforms and survey tools
- Ability to work independently and as part of a team
- Familiarity with industry trends and best practices in customer outreach
- Willingness to travel and participate in community and promotional events, as needed
- Positive attitude and proactive approach to customer engagement
- Flexibility to adapt to changing priorities and customer needs
- Experience in training or mentoring team members is a plus
- Knowledge of data privacy regulations and ethical practices in customer communication

- Conduct targeted outreach via phone, email, and social media to engage with potential and existing customers
- Respond promptly to customer inquiries and follow up on initial contacts
- Maintain and update customer information in the CRM system
- Implement and manage customer feedback and satisfaction surveys
- Develop personalized communication strategies to enhance customer engagement
- Assist in the development and execution of outreach campaigns and promotional materials
- Coordinate with the marketing and sales teams to ensure alignment in customer communication strategies
- Track and analyze outreach efforts, providing regular reports on campaign performance and customer interactions
- Identify customer needs and suggest appropriate products or services
- Resolve customer issues by engaging with internal departments and ensuring timely resolution
- Organize and participate in community events, webinars, and other promotional activities to boost brand awareness
- Monitor industry trends and competitive landscape to identify opportunities for improved outreach strategies
- Provide training and guidance to new team members on outreach best practices and CRM tools
- Collaborate with the customer support team to maintain consistent and unified customer experiences
- Schedule and conduct follow-up meetings to nurture relationships and gather additional insights
- Generate new leads through research and networking activities
- Regularly review and update outreach templates and scripts to improve communication effectiveness
- Maintain detailed records of customer interactions and outreach activities for auditing and strategy refinement purposes

The ideal candidate for the role of Customer Outreach Specialist will have a Bachelor's degree in Marketing, Communications, Business, or a related field and bring proven experience in customer outreach, sales, marketing, or a similar role. They will possess exceptional verbal and written communication skills, combined with a proactive and self-motivated approach to their work. This individual will excel in interpersonal skills, enabling them to build and maintain strong customer relationships, while their high level of organization and attention to detail allows them to effectively multitask and prioritize responsibilities. With a keen analytical mindset and problem-solving skills, they can interpret data to provide actionable insights and handle challenging situations adeptly. They will be proficient in using CRM software, Microsoft Office Suite, and other digital tools, with familiarity in social media platforms and digital marketing strategies enhancing their outreach efforts. A creative thinker with a strong customer service orientation, they will demonstrate reliability, a strong work ethic, and the flexibility to adapt to changing priorities and customer needs. Their driven and goal-oriented nature, coupled with a positive and enthusiastic attitude, will contrast with their ethical and professional behavior, making them a valuable team player who can also work independently. Experience with email marketing platforms, survey tools, and training or mentoring team members, along with knowledge of data privacy regulations, will further distinguish them as the perfect candidate for this role.

- Conduct targeted outreach via phone, email, and social media to engage with potential and existing customers
- Respond promptly to customer inquiries and follow up on initial contacts
- Maintain and update customer information in the CRM system
- Implement and manage customer feedback and satisfaction surveys
- Develop personalized communication strategies to enhance customer engagement
- Assist in the development and execution of outreach campaigns and promotional materials
- Coordinate with the marketing and sales teams to ensure alignment in customer communication strategies
- Track and analyze outreach efforts, providing regular reports on campaign performance and customer interactions
- Identify customer needs and suggest appropriate products or services
- Resolve customer issues by engaging with internal departments and ensuring timely resolution
- Organize and participate in community events, webinars, and other promotional activities to boost brand awareness
- Monitor industry trends and competitive landscape to identify opportunities for improved outreach strategies
- Provide training and guidance to new team members on outreach best practices and CRM tools
- Collaborate with the customer support team to maintain consistent and unified customer experiences
- Schedule and conduct follow-up meetings to nurture relationships and gather additional insights
- Generate new leads through research and networking activities
- Regularly review and update outreach templates and scripts to improve communication effectiveness
- Maintain detailed records of customer interactions and outreach activities for auditing and strategy refinement purposes

- Strong verbal and written communication skills
- Proactive and self-motivated
- Excellent interpersonal skills
- Attention to detail
- High level of organization
- Ability to multitask and prioritize tasks
- Analytical mindset
- Problem-solving skills
- Ability to work independently and as part of a team
- Positive and enthusiastic attitude
- Flexibility and adaptability
- Driven and goal-oriented
- Creative thinker
- Strong customer service orientation
- Ability to build and maintain relationships
- Reliable and dependable
- Strong work ethic
- Tech-savvy with proficiency in CRM software and digital tools
- Willingness to learn and implement feedback
- Ethical and professional behavior

- Competitive salary range based on experience
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement savings plan with company match
- Paid time off (PTO) and holidays
- Flexible work hours and remote work options
- Professional development and training opportunities
- Tuition reimbursement program
- Employee wellness programs
- Company-sponsored social events and team-building activities
- Opportunities for career advancement and internal promotions
- Employee assistance programs (EAP) for personal and professional support
- Paid parental leave
- Transportation and commuting assistance
- Access to the latest technology and tools
- Recognition and rewards programs
- Collaborative and inclusive work environment