Senior Client Services Specialist

Vintti is a strategic staffing agency that enhances the competitiveness of US businesses. By connecting SMBs, startups, and firms with highly skilled Latin American professionals, we offer a cost-effective solution to talent acquisition. Our model allows companies to access top-tier expertise at rates that significantly reduce overhead costs, enabling businesses to allocate resources more efficiently and boost their bottom line.

The Senior Client Services Specialist plays a pivotal role in managing and enhancing client relationships by providing exceptional support and tailored solutions. This role is responsible for understanding clients' needs, resolving complex issues, and ensuring high levels of satisfaction. The specialist collaborates with various departments to streamline service delivery and optimize client experience. With a deep knowledge of the company's products and services, the Senior Client Services Specialist acts as a trusted advisor, striving to exceed client expectations and contribute to the overall growth and retention of the client base.

- Bachelor's degree in Business, Marketing, Finance, or related field
- Minimum of 5 years of experience in client services, account management, or a related role
- Proven track record of managing and growing client accounts
- Strong analytical skills with the ability to interpret data and generate actionable insights
- Exceptional problem-solving abilities and critical thinking
- Proficiency in CRM software and other client management tools
- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Experience in training and mentoring junior team members
- High level of attention to detail and accuracy
- Strong presentation and reporting skills
- Ability to handle multiple tasks and prioritize effectively
- Demonstrated ability to build and maintain positive client relationships
- Knowledge of industry trends and competitive landscape
- Proactive approach to identifying and addressing client needs
- Flexibility to adapt to changing client demands and business needs
- Willingness to travel as required for client meetings and events

- Manage and prioritize a portfolio of client accounts
- Ensure timely and efficient handling of client inquiries and requests
- Provide expert advice and tailored solutions to clients
- Conduct regular check-ins with clients to review account performance and gather feedback
- Identify opportunities for improvement in client accounts
- Resolve complex client issues and escalations
- Collaborate with internal teams to ensure seamless client experiences
- Prepare and present reports and analyses on client activity and performance metrics
- Facilitate onboarding processes for new clients
- Educate clients on service features and benefits during onboarding
- Develop and maintain strong, positive relationships with key client stakeholders
- Keep accurate records of client interactions, communications, and transactions in CRM systems
- Identify and implement process improvements for better service delivery and operational efficiency
- Stay up-to-date with industry trends, company products, and competitors
- Train and mentor junior team members
- Provide guidance and support to junior team members for skill development
- Assist in the development and execution of client retention strategies and programs
- Participate in client meetings, conferences, and events as a company representative
- Coordinate with the finance department to resolve billing and payment issues for clients

The ideal candidate for the Senior Client Services Specialist role is a highly experienced professional with at least 5 years of proven expertise in client services, account management, or a related field, holding a Bachelor's degree in Business, Marketing, Finance, or a similar discipline. They possess a strong client-centric mindset and demonstrate exceptional communication and interpersonal skills, consistently anticipating and exceeding client expectations. With a data-driven approach, the candidate excels in analytical thinking, interpreting data, and generating actionable insights while displaying exceptional problem-solving abilities and critical thinking. Proficient in CRM software and client management tools, they maintain high accuracy in record-keeping and reporting. Their strong organizational and time-management skills enable them to handle multiple tasks and prioritize effectively. The candidate is proactive, self-motivated, and detail-oriented, exhibiting high emotional intelligence, empathy, and the capability to remain calm and professional under pressure. They are an adaptable team player with a positive, can-do attitude, strong work ethic, and high level of dependability, possessing the flexibility to adapt to dynamic environments and shifting client demands. Adept at building and maintaining strong relationships, they also have a strategic long-term vision, demonstrate strong leadership skills, and show a proactive approach to identifying and addressing client needs. Their high level of integrity, professionalism, and ability to mentor junior team members make them a standout candidate for fostering long-term client partnerships and contributing to the overall success of the organization.

- Manage and prioritize a portfolio of client accounts, ensuring timely and efficient handling of client inquiries and requests.
- Provide expert advice and solutions to clients by understanding their needs and offering tailored recommendations.
- Conduct regular check-ins with clients to review account performance, gather feedback, and identify opportunities for improvement.
- Resolve complex client issues and escalations with a focus on delivering exceptional client satisfaction.
- Collaborate closely with internal teams, including sales, marketing, product development, and customer support, to ensure seamless client experiences.
- Prepare and present detailed reports and analyses on client activity, performance metrics, and service trends.
- Facilitate onboarding processes for new clients, ensuring a smooth transition and education on service features and benefits.
- Develop and maintain strong, positive relationships with key client stakeholders to foster long-term partnerships.
- Keep accurate records of all client interactions, communications, and transactions in CRM systems.
- Identify and implement process improvements to enhance service delivery and operational efficiency.
- Stay up-to-date with industry trends, company products, and competitors to maintain a high level of expertise.
- Train and mentor junior team members, providing guidance and support to help them develop their skills.
- Assist in the development and execution of client retention strategies and programs.
- Participate in client meetings, conferences, and events as a representative of the company.
- Coordinate with the finance department to resolve billing and payment issues for clients.

- Strong client-centric mindset
- Exceptional communication skills, both verbal and written
- Demonstrated ability to anticipate and exceed client expectations
- Analytical thinker with a data-driven approach
- Strong problem-solving skills and resourcefulness
- High emotional intelligence and empathy
- Strong work ethic and dependability
- Ability to remain calm and professional under pressure
- Proactive and self-motivated with a high level of initiative
- Collaborative team player
- Detail-oriented with strong organizational skills
- Strong aptitude for building and maintaining relationships
- Adaptability and flexibility in a dynamic environment
- Strategic thinker with long-term vision
- High level of integrity and professionalism
- Positive, can-do attitude
- Strong leadership skills
- Effective time management and ability to prioritize tasks

- Competitive salary range based on experience and qualifications
- Comprehensive health insurance (medical, dental, vision)
- 401(k) retirement plan with company matching
- Paid time off (PTO) including vacation, sick days, and holidays
- Flexible work hours and remote work options
- Professional development and training opportunities
- Opportunities for career advancement and growth
- Employee assistance program (EAP) for personal and work-related support
- Wellness programs and resources
- Tuition reimbursement for continuing education
- Performance-based bonuses and incentives
- Life and disability insurance
- Commuter benefits and transportation reimbursement
- Company-sponsored social events and team-building activities
- Collaborative and inclusive work environment