Customer Care Consultant

Vintti is a dynamic staffing agency bridging the gap between Latin American talent and US-based businesses. We specialize in connecting skilled professionals from Latin America with small and medium-sized businesses, startups, and firms across the United States. Our mission is to provide top-tier staffing solutions that enable US companies to access a diverse pool of talented individuals while offering exciting career opportunities to Latin American professionals. By leveraging our extensive network and deep understanding of both markets, Vintti facilitates mutually beneficial partnerships that drive growth and innovation for our clients and candidates alike.

A Customer Care Consultant is dedicated to offering exceptional support and guidance to customers, ensuring their needs are met with efficiency and empathy. Acting as a liaison between the company and its clients, they handle inquiries, resolve issues, and provide product or service information to enhance customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a commitment to maintaining high standards of service quality. Through building positive relationships and addressing customer concerns, a Customer Care Consultant plays a pivotal role in fostering customer loyalty and contributing to overall business success.

- High school diploma or equivalent required; Bachelor’s degree preferred.
- Proven customer service experience or experience as a customer service representative.
- Knowledge of customer service principles and practices.
- Proficiency in CRM systems and Microsoft Office applications.
- Strong phone contact handling skills and active listening.
- Familiarity with live chat support software.
- Ability to troubleshoot and resolve technical issues.
- Excellent communication and presentation skills.
- Customer-focused attitude and ability to handle difficult customers with empathy.
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Adaptability to work in a fast-paced environment.
- Ability to work independently and as part of a team.
- Basic understanding of sales principles and customer service practices.
- Ability to maintain a professional demeanor under stress.
- Strong organizational and administrative skills.
- Willingness to participate in training and stay updated on product knowledge.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Fluency in multiple languages is a plus.

- Respond to customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues promptly and efficiently.
- Process orders, forms, applications, and requests.
- Follow up with customers to ensure their issues are fully resolved.
- Provide detailed information and guidance about products and services.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Identify and escalate priority issues as needed.
- Conduct customer satisfaction surveys and gather feedback.
- Update customer accounts with relevant information and notes.
- Offer support to onboarding new customers and providing initial training.
- Monitor and report on customer service metrics and KPIs.
- Participate in training sessions to stay updated on products and procedures.
- Implement solutions to common customer service problems.
- Manage a large volume of incoming calls and emails.
- Troubleshoot technical issues and guide customers through solutions.
- Provide personalized service to high-value customers.
- Adapt to varying customer needs and preferences.
- Assist in creating and updating customer service materials and documentation.
- Act as a liaison between customers and internal departments.

The ideal candidate for the Customer Care Consultant role is a highly empathetic and patient individual with a proven track record in customer service, possessing a Bachelor's degree or equivalent experience. This person has excellent communication and presentation skills, seamlessly handling phone, email, and live chat inquiries with a customer-focused attitude. Their proficiency in CRM systems, Microsoft Office applications, and live chat support software, combined with strong technical troubleshooting abilities, allows them to resolve issues promptly and efficiently. Our ideal consultant is detail-oriented, with outstanding organizational and administrative skills, adept at multitasking and prioritizing in a fast-paced environment. They demonstrate a strong problem-solving orientation, maintaining professionalism under stress and offering personalized service to high-value customers. They are proactive, self-motivated, and continuously seek to improve customer service processes, collaborating effectively with team members. This candidate is adaptable to diverse customer needs, capable of working flexible shifts, including evenings, weekends, and holidays, and is willing to participate in ongoing training. Their cultural sensitivity, high level of integrity, and reliability, coupled with a positive and approachable demeanor, make them a standout consultant who excels under pressure and maintains a strong customer-centric mindset.

- Respond to customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues promptly and efficiently.
- Process orders, forms, applications, and requests.
- Follow up with customers to ensure their issues are fully resolved.
- Provide detailed information and guidance about products and services.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Identify and escalate priority issues as needed.
- Conduct customer satisfaction surveys and gather feedback.
- Update customer accounts with relevant information and notes.
- Offer support to onboarding new customers and providing initial training.
- Monitor and report on customer service metrics and KPIs.
- Participate in training sessions to stay updated on products and procedures.
- Implement solutions to common customer service problems.
- Manage a large volume of incoming calls and emails.
- Troubleshoot technical issues and guide customers through solutions.
- Provide personalized service to high-value customers.
- Adapt to varying customer needs and preferences.
- Assist in creating and updating customer service materials and documentation.
- Act as a liaison between customers and internal departments.

- Empathetic and patient attitude
- Strong communication skills
- High attention to detail
- Problem-solving orientation
- Adaptability to diverse customer needs
- Proactive and self-motivated
- Excellent time management abilities
- Persistent and resilient under pressure
- Collaborative team player
- Customer-centric mindset
- Quick learner with a willingness to stay updated
- Strong sense of responsibility
- Technically proficient
- Professional appearance and demeanor
- Positive and approachable personality
- Effective multitasking skills
- Keen interest in continuous improvement
- High level of integrity and reliability
- Strong interpersonal skills
- Cultural sensitivity and awareness

- Competitive salary
- Performance-based bonuses
- Health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, personal days)
- Retirement savings plan with company match
- Flexible work schedule options
- Remote work opportunities
- Professional development and training programs
- Career advancement opportunities
- Employee wellness programs
- Tuition reimbursement
- Employee assistance program (EAP)
- Paid parental leave
- Company-sponsored social events
- Employee discount on products and services
- Transportation and commuting benefits
- Access to company gym or fitness reimbursement
- Friendly and supportive work environment
- Recognition and rewards programs
- Life and disability insurance