Customer Relationship Specialist

At Vintti, we specialize in providing US businesses with staffing solutions that feel local. By connecting companies with Latin American professionals operating in compatible time zones, we ensure that work schedules align naturally with US business hours. This temporal harmony facilitates immediate response times, efficient project management, and a cohesive team dynamic regardless of physical location.

A Customer Relationship Specialist is dedicated to cultivating and maintaining strong relationships between a company and its clients. This role focuses on understanding customer needs, resolving issues, and ensuring a high level of client satisfaction. By acting as a liaison between customers and the company's various departments, the Customer Relationship Specialist ensures that communication is clear and effective. They also gather and analyze customer feedback to identify opportunities for improvement in the company's products or services, aiming to enhance the overall customer experience and foster long-term loyalty.

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience in a customer service or relationship management role, preferably in a similar industry.
- Strong understanding of customer relationship management (CRM) software and tools.
- Excellent communication skills, both verbal and written.
- Ability to handle high-stress situations and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with customer service platforms such as Zendesk, Salesforce, or similar.
- Demonstrated ability to build and maintain positive relationships with customers.
- High level of empathy and strong interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to analyze customer feedback and derive actionable insights.
- Willingness to participate in ongoing training and development.
- High level of professionalism and a customer-centric mindset.
- Flexibility to work various shifts, including evenings and weekends as needed.
- Basic technical knowledge or a willingness to learn technical aspects related to the company’s products and services.
- Proven track record of achieving or exceeding customer satisfaction targets.

- Manage and respond to customer inquiries through phone, email, and live chat.
- Develop and maintain thorough knowledge of company's products, services, and policies.
- Update and manage customer records in the CRM system.
- Resolve customer issues by identifying problems and implementing solutions.
- Conduct proactive outreach to gather customer feedback and ensure satisfaction.
- Collaborate with internal teams to address and fulfill customer needs.
- Perform follow-ups with customers post-issue resolution to ensure satisfaction.
- Document customer interactions and resolutions for reporting purposes.
- Escalate complex or high-priority issues to relevant team members.
- Assist in developing and implementing customer service policies and procedures.
- Participate in team meetings and training sessions to stay informed.
- Provide management with feedback on recurring customer issues or requests.
- Analyze customer feedback to identify trends and areas needing improvement.
- Support customer onboarding and training for smooth transitions.
- Build and maintain positive customer relationships to enhance loyalty.

The ideal candidate for the Customer Relationship Specialist role will hold a Bachelor’s degree in Business Administration, Marketing, Communications, or a related field and demonstrate proven experience in customer service or relationship management, ideally within a similar industry. This individual will possess excellent communication skills, both verbal and written, with a high level of empathy and strong interpersonal skills to build and maintain positive customer relationships. They will have a robust understanding of CRM software and tools, and proficiency in Microsoft Office Suite, as well as experience with customer service platforms like Zendesk or Salesforce. The candidate will exhibit exceptional problem-solving abilities, strong organizational and time management skills, and the capability to manage high-stress situations while handling multiple tasks simultaneously. A proactive approach, customer-centric mindset, and the ability to derive actionable insights from customer feedback are essential. They should be detail-oriented, adaptable, and demonstrate a commitment to continuous learning and development, with a willingness to learn technical aspects related to the company’s products and services. A professional demeanor, team-player attitude, and flexibility to work various shifts, including evenings and weekends, further set this candidate apart, ensuring they contribute significantly to achieving or exceeding customer satisfaction targets.

- Manage and respond to customer inquiries through phone, email, and live chat in a timely manner.
- Develop and maintain a strong understanding of the company's products, services, and policies to provide accurate and relevant information.
- Update and maintain customer records in the customer relationship management (CRM) system.
- Resolve customer issues and complaints by identifying problems, researching solutions, and implementing corrective actions.
- Proactively reach out to customers to gather feedback and ensure satisfaction with products or services.
- Collaborate with sales, marketing, and technical support teams to address customer needs and provide comprehensive service.
- Conduct follow-ups with customers after resolving issues to ensure satisfaction and address any further concerns.
- Track customer interactions and issue resolutions for reporting and analytics.
- Identify and escalate complex or high-priority issues to appropriate team members or management.
- Assist in the development and implementation of customer service policies and procedures.
- Participate in regular team meetings and training sessions to stay updated on new products, services, and processes.
- Provide feedback to management on recurring customer issues or requests for product and service improvements.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Support customer onboarding and training processes to ensure smooth transitions and high satisfaction.
- Build and maintain positive relationships with customers to enhance brand loyalty and retention.

- Strong interpersonal skills
- Excellent communication abilities
- High level of empathy
- Detail-oriented
- Strong problem-solving skills
- Ability to manage high-stress situations
- Proactive approach
- Team player
- Customer-centric mindset
- Strong organizational skills
- Effective time management
- Ability to handle multiple tasks simultaneously
- Strong analytical skills
- High adaptability
- Technical aptitude or willingness to learn
- Professional demeanor
- Commitment to continuous learning and development
- Positive attitude
- Strong relationship-building abilities
- Flexibility to work various shifts

- Competitive salary based on experience and qualifications
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Flexible work schedule opportunities
- Hybrid or remote work options
- Professional development and training programs
- Opportunities for career advancement
- Employee assistance program (EAP)
- Performance bonuses and incentives
- Company-sponsored wellness programs
- Tuition reimbursement for continuing education
- Access to company products/services at a discounted rate
- Collaborative and inclusive work environment
- Recognition and rewards programs
- Casual dress code on designated days
- Social events and team-building activities
- On-site gym or fitness reimbursement
- Childcare support programs (if applicable)
- Commuter benefits or transportation reimbursement (if applicable)