IT Support Specialist

Vintti is a strategic staffing agency that enhances the competitiveness of US businesses. By connecting SMBs, startups, and firms with highly skilled Latin American professionals, we offer a cost-effective solution to talent acquisition. Our model allows companies to access top-tier expertise at rates that significantly reduce overhead costs, enabling businesses to allocate resources more efficiently and boost their bottom line.

An IT Support Specialist is responsible for maintaining the computer systems and networks within an organization. This role involves diagnosing hardware and software issues, providing technical support to employees, and ensuring optimal IT functionality. IT Support Specialists manage troubleshooting efforts, resolve technical problems, and may provide user training to enhance system usage. Their work helps to minimize downtime, bolster productivity, and protect the organization’s digital assets through proactive maintenance and support of IT infrastructure. They play a crucial part in ensuring seamless technology operations.

- Associate or Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as an IT Support Specialist or similar role.
- Proficiency in Microsoft Windows and macOS operating systems.
- Knowledge of computer hardware and peripheral devices.
- Experience with network administration and troubleshooting.
- Familiarity with Active Directory and user account management.
- Strong understanding of computer security principles and practices.
- Proficient in using and managing helpdesk ticketing systems.
- Excellent problem-solving and critical-thinking skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and strong organizational skills.
- Willingness to stay updated with emerging technologies and industry trends.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
- Ability to lift and move IT equipment as needed.

- Monitor and respond to technical assistance requests via phone, email, and ticketing system.
- Diagnose and resolve hardware and software issues.
- Install, configure, and maintain operating systems and software applications.
- Perform regular system updates and patches.
- Provide support for network connectivity issues.
- Set up and manage user accounts, permissions, and passwords.
- Deploy and set up new computers, hardware, and IT equipment.
- Train end-users on troubleshooting and best practices.
- Document support actions and solutions in the ticketing system.
- Maintain inventory of IT hardware and software licenses.
- Collaborate on large-scale IT projects.
- Coordinate with third-party vendors for technical support.
- Perform backups and data restoration operations.
- Monitor system performance and generate capacity planning reports.
- Stay current with new technologies and industry trends.

The ideal candidate for the IT Support Specialist role will possess a robust combination of educational background, practical experience, and key personal attributes that make them an exceptional fit for this position. They will hold an Associate or Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with proven experience in an IT support capacity. This candidate will demonstrate strong proficiency in both Microsoft Windows and macOS operating systems, along with a solid understanding of computer hardware and peripheral devices. They will have experience in network administration and troubleshooting, familiarity with Active Directory, and a comprehensive grasp of computer security principles. Their adeptness in utilizing helpdesk ticketing systems will be evident, and they will excel in problem-solving and critical-thinking. Strong verbal and written communication skills will come naturally to them, as will the ability to work both independently and collaboratively. They will exhibit high attention to detail, impeccable organizational skills, and a proactive, self-motivated mindset. The ideal candidate will bring a high level of professionalism and customer service orientation, maintaining composure under pressure and adapting seamlessly to rapidly changing environments and technologies. They will be detail-oriented, a team player with a collaborative attitude, and possess strong time-management skills to prioritize tasks effectively. Patience and empathy when dealing with end-users, a commitment to continuous learning, and a strong sense of responsibility and accountability will set them apart. With certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) being a plus, the ideal candidate will exhibit integrity, trustworthiness, initiative, and innovation in problem-solving, ensuring they provide top-notch IT support and drive towards achieving results.

- Monitor and respond promptly to requests for technical assistance via phone, email, and ticketing system.
- Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripheral devices.
- Install, configure, and maintain operating systems and software applications.
- Perform regular system updates and patches to ensure the security and efficiency of IT infrastructure.
- Provide support for network connectivity issues, including wired and wireless network troubleshooting.
- Set up and manage user accounts, permissions, and passwords in various systems, including Active Directory.
- Assist with the deployment and setup of new computers, hardware, and IT equipment.
- Train end-users on basic hardware and software troubleshooting and best practices.
- Document support actions and solutions in the helpdesk ticketing system for future reference.
- Maintain inventory of IT hardware, software licenses, and other IT assets.
- Collaborate with other IT team members on large-scale projects, such as system migrations and new technology implementations.
- Coordinate with third-party vendors for warranty repairs, maintenance, and technical support.
- Perform routine backups and data restoration operations to ensure data integrity and availability.
- Monitor system performance and generate reports for capacity planning and system optimization.
- Stay current with new technologies and industry trends to provide innovative support solutions.

- Strong analytical and troubleshooting skills
- Excellent communication and interpersonal abilities
- Proactive and self-motivated mindset
- High level of professionalism and customer service orientation
- Ability to handle high-pressure situations calmly
- Adaptability to rapidly changing environments and technology
- Detail-oriented with strong organizational skills
- Team player with a collaborative attitude
- High level of integrity and trustworthiness
- Strong time-management skills and ability to prioritize tasks
- Demonstrates patience and empathy when dealing with end-users
- Willingness to continuously learn and improve
- Strong sense of responsibility and accountability
- Goal-oriented and focused on achieving results
- Demonstrates initiative and innovation in problem-solving

- Competitive salary based on experience and qualifications
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Flexible work schedule options
- Opportunities for remote work and hybrid work arrangements
- Professional development and training programs
- Reimbursement for relevant certifications and professional memberships
- Employee wellness programs
- Life and disability insurance
- Employee assistance program (EAP)
- Tuition reimbursement for continuing education
- Onsite fitness center or gym membership discounts
- Company-sponsored social events and team-building activities
- Recognition and rewards programs
- Opportunities for career advancement and internal mobility within the company
- Collaborative and inclusive company culture
- Modern and well-equipped office environment
- Tech equipment allowance or company-provided devices
- Free or subsidized parking or public transportation benefits
- Discounts on company products or services
- Volunteer and community engagement opportunities