Customer Relations Manager

Vintti is a staffing agency dedicated to boosting the economic efficiency of US companies. We provide access to a diverse range of skilled Latin American professionals, allowing businesses to build robust teams without the traditional high costs associated with domestic hiring. Our model supports companies in maximizing their resources, driving innovation, and achieving sustainable growth.

A Customer Relations Manager plays a pivotal role in fostering and maintaining positive relationships between a company and its clients. This role involves developing effective communication strategies, addressing customer inquiries and concerns, and ensuring a high level of customer satisfaction. The Customer Relations Manager collaborates with various departments to improve service delivery, gathers and analyzes customer feedback, and implements changes to enhance the overall customer experience. By understanding customer needs and trends, this role contributes to building customer loyalty and promoting the company's reputation and growth.

- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience as a Customer Relations Manager or similar role.
- Strong understanding of customer service principles and practices.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to analyze data and derive actionable insights.
- Proficiency in CRM software and MS Office applications.
- Exceptional interpersonal and relationship-building skills.
- Ability to lead and manage a team effectively.
- Strong organizational and time-management skills.
- High attention to detail and accuracy.
- Ability to handle stressful situations and high workload.
- Positive attitude and a proactive approach to customer service.
- Proven track record of improving customer satisfaction and loyalty.
- Familiarity with industry standards and best practices in customer service.
- Ability to work collaboratively with other departments.

- Address customer inquiries and complaints efficiently.
- Cultivate and sustain strong relationships with key clients.
- Monitor and assess customer satisfaction regularly.
- Develop and execute strategies to enhance customer loyalty.
- Analyze customer feedback to recommend service improvements.
- Collaborate with internal departments to meet customer needs.
- Train, mentor, and manage customer service team members.
- Create and deliver reports on customer relations metrics.
- Resolve escalated issues to customer satisfaction.
- Maintain comprehensive records of customer interactions.
- Develop and enforce customer service policies and protocols.
- Identify and report on customer interaction trends and insights.
- Conduct follow-ups to ensure customer issues are resolved.
- Facilitate direct communication between customers and the company.
- Regularly evaluate service performance and compliance.

The ideal candidate for the Customer Relations Manager position will possess a Bachelor's degree in Business, Marketing, Communications, or a related field, coupled with proven experience in a similar role where they have demonstrated a strong understanding of customer service principles and practices. They will excel in both verbal and written communication, with exceptional problem-solving and conflict resolution abilities. The candidate will be highly proficient in CRM software and MS Office applications, showcasing their analytical mindset through the ability to derive actionable insights from customer data. Their strong interpersonal and relationship-building skills will be paired with a stellar track record of improving customer satisfaction and loyalty. As a strategic thinker with a goal-oriented approach, they will effectively lead and mentor a team, ensuring high levels of performance and compliance. They will be adaptable in dynamic environments, multitasking efficiently while maintaining a high attention to detail and accuracy. The candidate will embody an empathetic and customer-focused mindset, possessing high emotional intelligence and exceptional negotiation and persuasion abilities. They will exhibit outstanding resilience and the capacity to manage stressful situations, consistently displaying strong ethical standards and integrity. A proactive problem solver and innovative thinker, the ideal candidate will be committed to continuous improvement and learning, embracing the opportunity to deliver unparalleled customer service.

- Manage incoming customer inquiries and complaints promptly and effectively.
- Develop and maintain a positive relationship with key customers.
- Monitor customer satisfaction and identify opportunities for improvement.
- Implement strategies to retain and increase customer loyalty.
- Analyze customer feedback and use data to recommend process improvements.
- Coordinate with other departments to ensure customer expectations are met.
- Train and supervise customer service representatives.
- Prepare and present reports on customer relations activities and outcomes.
- Handle escalated issues and resolve them to the customer's satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Develop and implement customer service policies and procedures.
- Identify trends and insights from customer interactions and report findings.
- Conduct regular follow-ups with customers to ensure their issues are resolved.
- Facilitate communication between the company and its customers.
- Evaluate service levels and performance metrics regularly.

- Empathetic and customer-focused mindset
- Strong leadership and motivational skills
- Strategic thinker with a goal-oriented approach
- Excellent multi-tasking capability
- Adaptability and flexibility in dynamic environments
- Outstanding negotiation and persuasion abilities
- High level of emotional intelligence
- Analytical mindset with attention to detail
- Proactive problem solver
- Collaborative team player
- Strong ethical standards and integrity
- Passion for delivering unparalleled customer service
- Resilience and ability to handle stress
- Innovative and creative thinker
- Commitment to continuous improvement and learning

- Competitive salary range: $60,000 - $80,000 annually
- Comprehensive health insurance (medical, dental, vision)
- 401(k) plan with company match
- Paid time off (PTO) and holiday pay
- Flexible work schedule options
- Opportunity for remote work or hybrid working arrangements
- Professional development and training programs
- Tuition reimbursement for relevant courses
- Career advancement opportunities
- Employee assistance program (EAP)
- Wellness programs and gym membership discounts
- Company-sponsored social events and team-building activities
- Life insurance and disability coverage
- Commuter benefits or transportation allowance
- Recognition and reward programs for outstanding performance